Quilter has evident governance. The company takes pains properly to assess clients attitude to risk and offers products appropriate to circumstance. It also manages advisors sensibly and ensures their... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Quilter now since they merged with Old Mutual & have been very happy with them. I manage my investments on line & find the process very easy & user friendly. The charges I pay to Quil... See more
Company replied
Quilter provided us with a dedicated financial advisor, Alex, who helped and advised us as we transferred all our investments into one place. Alex explained everything clearly and helped us with any l... See more
Company replied
My adviser Rachael has guided me through planning my retirement. She has been a fantastic support in helping me understand my pension options and has guided me through my first experience of long term... See more
Company replied
Company details
About Quilter
Written by the company
We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.
The businesses within our group aim to provide high quality products and services for the whole of your investment journey.
About us:
• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.
Contact info
Senator House, 85 Queen Victoria Street, EC4V 4AB, London, United Kingdom
- DigitalFeedback@Quilter.com
- www.quilter.com
4.5
Excellent
12K reviews
Asks customers to review
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Time taken to listen to our…
Time taken to listen to our requirements,the advisor took time to explain as to how he was going to invest our monies.He was friendly patient and made sure we where happy
3 May 2026
Unprompted review
Reply from Quilter
Good morning Leonard
Thank you for your feedback. We’re pleased to hear your adviser listened carefully and explained everything clearly. It’s great to know you felt comfortable and supported throughout the process. Your comments are truly appreciated.
Many thanks
Cameron @ Quilter
A good company to deal with
Always helpful and offering good returns on my investment
26 May 2026
Unprompted review
Reply from Quilter
Good morning Mrs Roff
Thank you for your kind words. We’re glad to hear you’ve found our team helpful and that you’re happy with your investment experience. Your feedback is greatly appreciated and means a lot to us.
Many thanks
Cameron @ Quilter
Quilter offers great returns and their…
Quilter offers great returns and their app provides a very clear view of account of performance. All actions are completed quickly and without any fuss.
21 May 2026
Unprompted review
Reply from Quilter
Good morning Mark
Thank you for your kind feedback. We’re really pleased you’re enjoying the app and finding everything clear and easy to use. It’s great to hear transactions are smooth and quick. We truly appreciate your support.
Many thanks
Cameron @ Quilter
Excellent SIPP platform
Excellent SIPP platform, customer service very good, no unwelcome upselling and more of a small company feel rather than a faceless financial services megalith
2 June 2026
Unprompted review
Reply from Quilter
Good morning Martin
Thank you for your feedback. We’re delighted you value our platform and support, and that our approach feels personal and straightforward. Your comments mean a lot, and we’re glad to be meeting your expectations.
Many thanks
Cameron @ Quilter
Very effective communication via email…
Very effective communication via email throughout detailing every transaction.
3 June 2026
Unprompted review
Reply from Quilter
Good morning Kevin
Thank you for your feedback. We’re glad our email updates have been clear and helpful in keeping you informed. Your support is greatly appreciated, and we’re pleased to provide a service that works well for you.
Many thanks
Cameron @ Quilter
Best financial company 👌
Been with a few financial companies looking after my pension and investment quilter have been the best by miles thankyou quilter
3 June 2026
Unprompted review
Reply from Quilter
Good morning Darren
Thank you for your kind feedback. We’re really pleased to hear you’ve had such a positive experience with us. Your support means a lot, and we’re glad to be looking after your pension and investments.
Many thanks
Cameron @ Quilter
pension made easier and safer .
having face to face experience made things so much easier ,also easy access via phone .
2 June 2026
Unprompted review
Reply from Quilter
Good morning Jane
Thank you for your feedback. We’re really pleased to hear that meeting face to face and reaching us by phone made things easier for you. We appreciate you taking the time to share your experience.
Many thanks
Cameron @ Quilter
Simple process
Simple process, guided by my financial advisor.
Investments currently performing well, so no complaints
25 May 2026
Unprompted review
Reply from Quilter
Good morning Martin
Thank you for your feedback. We’re pleased the process felt simple and that your adviser guided you well. It’s great to hear your investments are performing well. We appreciate you taking the time to share your experience.
Many thanks
Cameron @ Quilter
Avoid at all costs
Avoid at all costs. Gave my late husband’s pension to a non family member and a scammer. Left me broke and unable to pay my mortgage and bills
1 July 2025
Unprompted review
Reply from Quilter
Good afternoon Valerie
We’re sorry to hear about your experience. As this relates to an individual case, we’re unable to comment on the details in a public forum. Based on our records, we have not identified evidence of fraudulent activity, but we take concerns like this very seriously, I have raised a complaint on your behalf. In the meantime, if you wish to discuss this further, then please contact us at CustomerInsights@Quilter.com. If you could please include the most appropriate contact details for you, it would be really appreciated.
Kind regards,
Cameron @ Quilter
Excellent system really easy to use and…
Excellent system really easy to use and trusting
25 May 2026
Unprompted review
Reply from Quilter
Good morning Michael
Thank you for your kind feedback. We’re delighted you find our system easy to use and trustworthy. We appreciate you taking the time to share your experience with us.
Many thanks
Cameron @ Quilter
Quilter manage my investment very…efficiently
Quilter manage my investment very efficiently & always respond to my requests promptly
2 June 2026
Unprompted review
Reply from Quilter
Good afternoon Vivien
Thank you for your kind feedback. We’re delighted to hear your investments are managed well and that our team responds promptly. We really appreciate you taking the time to share your experience with us.
Many thanks
Cameron @ Quilter
Reply from Quilter
Good afternoon Roger
Thank you for your feedback. We’re glad you found the process quick and easy, and that everything was handled in a timely way. We appreciate you taking the time to share your experience.
Many thanks
Cameron @ Quilter
Excellent returns
Excellent returns, even in this volatile market. Very easy to use app, for savings investment and to see how my ISA is performing, with excellent advice from the financial team at St Edmundsbury Wealth Management.
2 June 2026
Unprompted review
Reply from Quilter
Good afternoon Paul
Thank you for your wonderful feedback. We’re pleased you’re happy with your returns and find the app easy to use. We appreciate you sharing your experience.
Many thanks
Cameron @ Quilter
Great returns but be prepared to have a…
Great returns but be prepared to have a degree in computer science.
Get a financial advisor who understands the Quilter operations mine was a waste of time and told me my withdrawal would turn up eventually!!
Instead a very helpful man on the Quilter help desk talked me through my problem and resolved it on the day. Otherwise my cash would be sat in a holding account, why would I want that when I've withdrawn money.? It was my fault but if you catch a train your not expected to build it first you just want to get to your destination not be complicated by the train timetable.( That's my enology )😂.
29 May 2026
Unprompted review
Reply from Quilter
Good afternoon Neil
I'm sorry to hear that you didn't have a particularly positive experience and that you found certain elements difficult to navigate.
Having said that, it does sound that you had a positive experience with one of my colleagues who was able to assist you.
If you wish to discuss your experience in more detail, please do not hesitate to contact me at customerinsights@quilter.com. If you could please include your account number that would be appreciated.
Many thanks
Cameron @ Quilter
Reply from Quilter
Good afternoon
Thank you for your feedback. We’re really pleased we met your expectations and delivered what you needed. We appreciate you taking the time to share your experience with us.
Many thanks
Cameron @ Quilter
Quilter offer a reliable intuitive app…
Quilter offer a reliable intuitive app that covers moast day to day queries efficiently, but when calling to speak to an advisor that call was answered relatively quickly and my questions were answered effectively.
27 May 2026
Unprompted review
Reply from Quilter
Good afternoon Mark
Thank you for your feedback. We’re pleased you find our app easy to use and helpful day to day. It’s also great to hear you could quickly reach one of my colleagues and get clear support when needed. We appreciate you sharing this.
Many thanks
Cameron @ Quilter
Reply from Quilter
Good afternoon Mike
Thank you for your kind feedback. We appreciate you taking the time to share your experience with us.
Many thanks
Cameron @ Quilter
A great experience
Quick response times. Not hanging around for ages at the end of a phone. Issues/requests were dealt with quickly and efficiently. Staff were very professional and very attentive.
27 May 2026
Unprompted review
Reply from Quilter
Good afternoon Andrea
Thank you for your feedback. We’re really pleased you experienced quick responses and efficient support. It’s great to hear our team was professional and attentive. We appreciate you taking the time to share your experience.
Many thanks
Cameron @ Quilter
Quilter’s Cash Hub is easy to work…
Quilter’s Cash Hub is easy to work with, the withdrawals arrive as promised within two working days. Paying in is similarly easy to do.
26 May 2026
Unprompted review
Reply from Quilter
Good afternoon Anthony
Thank you for your feedback. We’re pleased you find CashHub easy to use and that payments are processed as expected. We appreciate you taking the time to share your experience with us.
Many thanks
Cameron @ Quilter
Easy to work with
I have had my ISA for a number of years and pleased with its progress. I make a monthly payment. Adding more or withdrawing is easy and masses of information is available.
20 May 2026
Unprompted review
Reply from Quilter
Good afternoon David
Thank you for your feedback. We’re delighted you’re happy with your ISA and its progress. It’s great to hear managing your account and finding information is easy. We appreciate you sharing your experience with us.
Many thanks
Cameron @ Quilter
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