Quilter has evident governance. The company takes pains properly to assess clients attitude to risk and offers products appropriate to circumstance. It also manages advisors sensibly and ensures their... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Quilter now since they merged with Old Mutual & have been very happy with them. I manage my investments on line & find the process very easy & user friendly. The charges I pay to Quil... See more
Company replied
Quilter provided us with a dedicated financial advisor, Alex, who helped and advised us as we transferred all our investments into one place. Alex explained everything clearly and helped us with any l... See more
Company replied
My adviser Rachael has guided me through planning my retirement. She has been a fantastic support in helping me understand my pension options and has guided me through my first experience of long term... See more
Company replied
Company details
About Quilter
Written by the company
We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.
The businesses within our group aim to provide high quality products and services for the whole of your investment journey.
About us:
• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.
Contact info
Senator House, 85 Queen Victoria Street, EC4V 4AB, London, United Kingdom
- DigitalFeedback@Quilter.com
- www.quilter.com
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service with a timely transaction
Excellent service with a timely experience and swift transaction
16 June 2026
Unprompted review
Reply from Quilter
Hi Andy,
Its great to hear that you are happy with the service you have received from us. Thank you for sharing this.
Bobbie @ Quilter
Listening an understanding our needs
19 May 2026
Unprompted review
Reply from Quilter
Hi Iliane,
Thank you for leaving a review, it's really appreciated.
Kym @ Quilter
Excellent highly professional.
Excellent highly professional telephone
Service.
8 May 2026
Unprompted review
Reply from Quilter
Hi Steve,
Thank you for leaving a review, it's great to hear that you've enjoyed the service from my colleagues in our Customer Service Centre.
Kym @ Quilter
Excellent service from Quilter
Quilter are very efficient and reliable and I wouldn't hesitate to recommend them.
2 June 2026
Unprompted review
Reply from Quilter
Hi Vicky,
It's great to hear that you've enjoyed your experience with us, thank you for sharing!
Kym @ Quilter
My advisor highy recommended
My advisor highy recommended. Also couple of my family highly recommended yourself. Highly customer service care.
16 June 2026
Unprompted review
Reply from Quilter
Good afternoon,
Thank you for your review, it's great to hear that you've felt cared for as a customer.
Kind regards,
Kym @ Quilter
Quilter were excellent from start to finish.
Quilter were excellent from start to finish with excellent communication. I would highly recommended them to friends and family.
1 June 2026
Unprompted review
Reply from Quilter
Hi Angela,
It's fantastic to hear that you're pleased with our service. Thank you for sharing your experience.
Kym @ Quilter
Really happy
Been using Joshua Martin and the experience has always been top notch. Cannot be happier with the service and professionalism shown towards me and my company. Thank you
16 June 2026
Unprompted review
Reply from Quilter
Good evening,
Thank you for taking the time to leave a review, it's great to hear that you're happy with your experience with us.
Kind regards,
Kym @ Quilter
Quilter
What experience? Writing the review or my experience with Quilter? The review was easy, Quilter experience leaves much to be desired.
16 June 2026
Unprompted review
Reply from Quilter
Good evening,
Thank you for taking the time to leave us a review. We'd like to understand more about your experience and how we could have improved for you. As Trustpilot is a public website, we're unable to identify your account using the information above. If you would like us to look into your experience in more detail, please contact us at CustomerInsights@Quilter.com. If you can please include your account number and the most appropriate contact details for you, it would be really appreciated.
Kind regards,
Kym @ Quilter
Waste of time
16 June 2026
Unprompted review
Reply from Quilter
Hello,
I'm very sorry to hear that you have had a negative experience with us. We really appreciate you taking the time to leave this review as your feedback will help us improve our services going forward. If you would like us to investigate the issues you have experienced further, please let me know. You can email us at customerinsights@quilter.com. Please include your account number and a brief explanation around your experience with us.
Bobbie @ Quilter
Quilter is an excellent way to
Quilter is an excellent way to
Invest your money! The phone app is brillisnt and everything can be monitored. When money is needed to be drawn the process is quick and easy
8 June 2026
Unprompted review
Reply from Quilter
Hi Sarah,
Thank you for sharing your experience with us. We are pleased to hear that your transaction was quick and easy and that you enjoy using our app.
Bobbie @ Quilter
After having spoke to my financial…
After having spoken to my financial advisor, he put the wheels in motion and Quilter were very speedy in getting our money to us
12 June 2026
Unprompted review
Reply from Quilter
Hi Jayne,
Thank you for taking the time to leave this review. Its great to hear that your transaction was speedy via your adviser.
Bobbie @ Quilter
Excellent performance and service
8 June 2026
Unprompted review
Reply from Quilter
Good Morning,
Thank you for your review, it's great to hear you're happy with the performance of your investment and our service!
Kym @ Quilter
Great financial advice
Great financial advice received over the last decade and all investments are doing very well
9 June 2026
Unprompted review
Reply from Quilter
Hi Jane,
Thank you for sharing your experience, it's really good to hear that you're happy with your investments.
Kym @ Quilter
Clear and transparent
Clear and transparent. The app to manage comms and investments is particularly helpful as all is in one place and the app is easy to set up and use. Good service provided and trust in their system and approach
15 June 2026
Unprompted review
Reply from Quilter
Good Morning,
Thank you for taking the time to leave us a review. It's excellent to hear that you're enjoying using the app and that you're happy with our service.
Kind regards,
Kym @ Quilter
Quilter are always very professional
Quilter are always very professional. My recent transaction was done seamlessly as always. Information is clear and my account was updated quickly so I could see the transaction. I would highly recommend Quilter.
10 June 2026
Unprompted review
Reply from Quilter
Good Morning Sharon,
It's great to hear that your transaction went smoothly and that you'd recommend us! Thank you for sharing your experience.
Kym @ Quilter
Fast, efficient service, no hassle.
The online portal enabled me to access cash quickly for an unexpected expense.
12 June 2026
Unprompted review
Reply from Quilter
Good Morning Alan,
Thank you for reviewing our online service, we're glad to hear that you're able to access what you needed quickly.
Kind regards,
Kym @ Quilter
Avoid!! Apparently these guys don't need your authorisation to set up life policies in your name!!!
In 2022 my business partner and I made an enquiry about the costs of putting in place MUTUAL life coverage on each other should the worst happen. Engaged these guys who went out into the market to obtain life insurance quotes on our behalf. We decided not to proceed as coverage on my business partner was prohibitively expensive. However - and without authorisation - a policy was put in place in my name, with premiums being drawn from our business account (unbeknownst to me). No conversations - no confirmation emails - no phone calls, not even the communication of a policy number!! It was only following a deep dive of our company accounts we found an unexplained monthly charge. Upon further investigation, discovered it to be a life insurance policy in my name. Immediately contacted these guys asking the obvious, including: WHO authorised this? 3 months later no response other than you 'should have' received some confirmation emails… (no such emails received despite a deep search on our server)… but perhaps more disturbingly, these guys have continually (for the last three months) avoided the question: WHO authorised this… (for the very simple reason: no one did!!)
Bottom line: These guys autonomously set up a policy in my name without authorisation, cannot provide ANY evidence of ANY authorisation, and seem to be blaming me for not replying to product confirmation emails that were never sent for a product I didn't want, didn't authorise, or didn't even know existed until a few months ago.
If you want a product set up in your name without authorisation and/or any confirmation documentation… these are the guys for you….
Next stop ombudsman
EDIT 16Jun26 - @Kym - I have just forwarded the email chain to the email address you published marked FAO Kym
15 June 2026
Unprompted review
Reply from Quilter
Good morning,
I'm extremely sorry to hear that you're unhappy with the experience with your financial adviser. As Trustpilot is a public platform, we're unable to identify you using the details above. So that we can investigate your experience for you, please could you contact us at Customerinsights@Quilter.com? If you are able to please provide your name, and an appropriate contact number for you, in addition to any other information pertinent to your experience and we will certainly look into this for you.
Kind regards,
Kym @ Quilter
Easy to use mobile app.
Easy to use mobile app.
Excellent tool which allows me to track my investment anytime day or night.
The app allows easy transactions as well as providing me with " live" details about my investment and how its doing
15 June 2026
Unprompted review
Reply from Quilter
Good afternoon Mr Evans,
It's great to hear that you're enjoying using the app! Thank you for leaving us a review.
Kym @ Quilter
Very professional and friendly making…
Very professional and friendly making me feel at ease throughout our conversation.
15 June 2026
Unprompted review
Reply from Quilter
Good morning,
Thank you for sharing your experience, it's lovely to hear that we were able to help you feel at ease and that you enjoyed our service.
Kym @ Quilter
An easy way to transfer money into my…pension
An easy way to transfer money into my pension
9 June 2026
Unprompted review
Reply from Quilter
Hi Ian,
Thank you for your review, it's great to hear that the experience has been easy for you.
Kym @ Quilter
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