Quickline Broadband UK Reviews 

5,599
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,069 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for their professionalism, friendliness, and efficiency, often going above and beyond during installations and problem resolution. The service and installation process is frequently described as faultless and smooth, with engineers providing clear explanations, ensuring everything works, and tidying up. This positive approach extends to helpful customer service during initial setup. However, some customers noted concerns regarding service reliability, experiencing multiple outages and intermittent connectivity. Reviewers also mentioned difficulties reaching customer support, long hold times, and a lack of clear communication or compensation during service disruptions.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, particularly praising the professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the entire process from initial... See more

Customer service

People report positive experiences with customer service, with many praising the professionalism, politeness,... See more

Website

Clients share ambiguous opinions on the website, with some experiencing difficulty logging in or finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liam Morgan came out today to get my internet working again after it had been down since last Thursday. A previous engineer visited but couldn't find the fault. Liam quickly identified that a loose... See more

Company replied

Rated 5 out of 5 stars

Re: Thomas Turnbull Installed my router etc today. Thomas was professional, knowledgeable, friendly and worked efficiently and expertly. He explained what he needed to do and checked everything with... See more

Company replied

Rated 5 out of 5 stars

Thomas Turnbull, was polite & friendly. Very helpful clean & efficient worker. Very helpful with getting us connected on all our devices. Explained all our new equipment clearly & slowly. We didn'... See more

Company replied

Rated 5 out of 5 stars

Tom North installed our Broadband! Excellent service from start to finish. He was friendly, professional, and got everything set up quickly. He explained everything clearly, made sure everything was... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Telecommunications Service Provider

Written by the company

Quickline’s vision is to become the region’s best-loved broadband provider, delivering “proper helpful broadband” that keeps communities, businesses and families connected. Quickline is one of the UK’s fastest-growing broadband providers, dedicated to delivering rapid, reliable connectivity to rural communities across Yorkshire and Lincolnshire. As one of the UK Government’s biggest regional Project Gigabit delivery partners, Quickline is playing a leading role in closing the digital divide that exists between urban and rural areas, bringing gigabit-capable broadband to places that have traditionally been overlooked by major network operators. Founded in Yorkshire, Quickline understands the unique challenges faced by rural communities and is committed to ensuring that where people live does not limit their access to fast, dependable internet. The company is investing heavily in next-generation full fibre and fixed wireless technology to connect homes and businesses across some of the most remote parts of the region. Beyond delivering broadband, Quickline is passionate about creating positive social impact. The company supports local communities through digital inclusion initiatives, skills and education programmes, and partnerships that help people make the most of being connected. Quickline also creates jobs, apprenticeships and training opportunities, helping to drive economic growth across the areas it serves. With a focus on exceptional customer service, local expertise and community engagement, Quickline is committed to providing a broadband experience that is simple, reliable and genuinely helpful. By combining cutting-edge technology with a people-first approach, Quickline is helping to build a more connected future for Yorkshire and Lincolnshire.

Live the digital life you deserve

Written by the company

Wherever you are, and whatever you do online.
We’re Quickline, and we give our customers the digital life they deserve through lightning fast broadband connections. Wherever they are, and whatever they do online. That means using the latest tech to bring broadband to rural areas, and making it our mission to help those who might not get online otherwise. We go where other providers don’t, and we do it with the fastest speeds possible. No connection left behind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,599)

2,979 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Alvin, Jack D and Jordan L were brilliant. Really knowledgable, tidy and professional. 5*.

13 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We appreciate your kind words. Thank you for taking the time to leave a review!
Team Q

Rated 5 out of 5 stars

Kiran.s came set us up today

Kiran.s came set us up today, really polite & helpful all good Thank you

13 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're delighted to hear everything went well. Thanks for choosing us!
Team Q

Rated 5 out of 5 stars

Great service

Josh R was really helpful and informative. Clean and tidy too.

13 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're so pleased to hear you had a great experience. Thank you!

Team Q

Rated 5 out of 5 stars

Excellent

Excellent, arrived as planned, polite & explaned everything really well.

13 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're so pleased to hear you had a great experience. Thank you!

Team Q

Rated 5 out of 5 stars

Matt F was fantastic from start to…

Matt F was fantastic from start to finish. Such a polite, quick worker. Highly recommend

13 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks for taking the time to leave us a great review. We really appreciate it!

Team Q

Rated 5 out of 5 stars

Thomas Turnbull came today and sorted…

Thomas Turnbull came today and sorted our email out quickly and efficiently. Great to be up and running again.

13 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're delighted to hear everything went well. Thanks for choosing us!
Team Q

Rated 5 out of 5 stars

This provides takes less than 5 minutes…

This provides takes less than 5 minutes to setup the product and payment, other providers take forever!

It servise is really is as fast as the 1000Mbps symetrical broadband speed. Fantastic, could not be faster if you tried.

8 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're delighted to hear everything went well. Thanks for choosing us!
Team Q

Rated 5 out of 5 stars

Excellent service from Chris and Carl

Excellent service from Chris and Carl. They called before arriving, arrived as planned and efficiently installed WiFi everywhere. They took on board feedback about location and aesthetics within the house and helped to provide a great service with units fitting in nicely around our home. The wifi everywhere service has made such a difference to the availability of wifi throughout the house. Well done Quickline.

10 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're so pleased to hear you had a great experience. Thank you!

Team Q

Rated 5 out of 5 stars

Thomas Turnbull came to install our…

Thomas Turnbull came to install our internet today, very efficient really knows his stuff and very polite man

13 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We appreciate your kind words. Thank you for taking the time to leave a review!
Team Q

Rated 5 out of 5 stars

Quickline Set up

Excellent experience! Kieran, the engineer was professional, very helpful, and communicative throughout the installation, explained very well how to connect our home equipment to the wi-fi, even setting up a couple of items for us. A neat, tidy, and considerate worker.
An all round good job!
Eric Lee, sales rep, was also a great guy, he was knowledgeable without being pushy, always got back to us when he stated he would, and went the extra mile to sort out a problem that could have been a stumbling block.

13 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're delighted to hear everything went well. Thanks for choosing us!
Team Q

Rated 5 out of 5 stars

Impressed with this company so far

Impressed with this company so far! Got a good priced deal. Internet has been very reliable with great speeds when checked on speed checker. Our installer Nathan M was lovely, we were his last job on a Friday in unbearable heat but he still went the extra mile for us and did it all with a smile and no problems at all.

10 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're delighted to hear everything went well. Thanks for choosing us!
Team Q

Rated 5 out of 5 stars

New installation

Thomas Turnbull installed our new wireless quickly and effortlessly. Showed us how to easily access it, and is very dog friendly. Thanks Thomas.

13 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're delighted to hear everything went well. Thanks for choosing us!
Team Q

Rated 5 out of 5 stars

From start to the installation

From start to the installation, it was superb service, the engineers were spot on

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We appreciate your kind words. Thank you for taking the time to leave a review!
Team Q

Rated 5 out of 5 stars

Amazing service coming into our house…

Amazing service coming into our house upgraded our router for the latest version with much better signal and installed the mesh system and checked the signal throughout the house and garden and showed me all the settings to maximise coverage . I also needed my Wi-Fi signal splitting so I had 5ghz and 2.4ghz ( for some of my older devices. Customer services helped me with this and answered the phone straight away and within 2 minutes it was done . Other internet companies would just send out equipment in the post and leave you to set it up but quickline has come into my home set it all up for me very happy with the service . Installer Thomas turnbull was excellent and very helpful especially on a Sunday . Great service all around

12 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review. We really appreciate you taking the time to share your feedback.

Team Q

Rated 5 out of 5 stars

Thomas turnbull

Hassle free
Job done

12 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review. It means a great deal to our team to hear your feedback.

Team Q

Rated 5 out of 5 stars

Our engineer Carl was great

Our engineer Carl was great, really efficient and polite

11 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're grateful for your feedback. Thank you for choosing us and for sharing your experience.

Team Q

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