Quickline Broadband UK Reviews 

Thomas Turnbull came to install our internet today, very efficient really knows his stuff and very polite man

Mo Ameen was a great and tidy installer

Excellent experience! Kieran, the engineer was professional, very helpful, and communicative throughout the installation, explained very well how to connect our home equipment to the wi-fi, even setting up a couple of items for us. A neat, tidy, and considerate worker.
An all round good job!
Eric Lee, sales rep, was also a great guy, he was knowledgeable without being pushy, always got back to us when he stated he would, and went the extra mile to sort out a problem that could have been a stumbling block.

Impressed with this company so far! Got a good priced deal. Internet has been very reliable with great speeds when checked on speed checker. Our installer Nathan M was lovely, we were his last job on a Friday in unbearable heat but he still went the extra mile for us and did it all with a smile and no problems at all.

Dave B ,was very polite and did a great job,explained every thing well all up and running wonderful job 👏 👍

Thomas Turnbull installed our new wireless quickly and effortlessly. Showed us how to easily access it, and is very dog friendly. Thanks Thomas.

From start to the installation, it was superb service, the engineers were spot on

Nothing was too much trouble for Dan , we chose a route for the cables so none seen. Thank you

Amazing service coming into our house upgraded our router for the latest version with much better signal and installed the mesh system and checked the signal throughout the house and garden and showed me all the settings to maximise coverage . I also needed my Wi-Fi signal splitting so I had 5ghz and 2.4ghz ( for some of my older devices. Customer services helped me with this and answered the phone straight away and within 2 minutes it was done . Other internet companies would just send out equipment in the post and leave you to set it up but quickline has come into my home set it all up for me very happy with the service . Installer Thomas turnbull was excellent and very helpful especially on a Sunday . Great service all around

Hassle free
Job done

Our engineer Carl was great, really efficient and polite

Kieran.S was friendly, professional and left everything tidy and working.

Absolutely brilliant engineer called Bobby who came to connect us, very tidy work and a very pleasant young man, he explained everything to us very thoroughly and nothing was too much trouble, and once up and running we have great speeds 100% better than sky 👍

Excellent service, the engineer (Bobby) was fantastic and from start to finish. It was so easy to change broadband provider. Would definitely recommend.

Really slick install
helpful and knowledge.
Thanks Craig

Had Kieran .S today a lovely friendly , knowledgeable engineer install our upgrade to fibre today. 5 🌟.

The set up was a mess. Soon rectified by another fitter. Still waiting for a phone line to be conected after nearly 7 weeks. Missed calls from hospital and doctors...so we are not happy with the service.

Very sadly, I have to put a negative review. Almost every aspect of the service from Quickline has been excellent.

However, I was promised at sign-up that I would be reimbursed for the termination charge I received from my previous provider. I received this email, it turns out, about a month after sign-up. It was a super busy week and I didn't see the email. When I later went back to check, it had expired (3 months). When I contacted Quickline they would not honour it.

Quickline had choices about how they reimbursed customers for their termination fees. They could have knocked the amount directly off the bill. They chose a voucher. When they chose a voucher provider they will have received a discount because they chose to a) send this on email instead of a physical mastercard and b) send no reminder for anyone who doesn't see the first email for any reason.

If Quickline doesn't really want to pay termination fees of previous providers, they should be honest about this with their customers up front, and offer to pay say 60% of that fee, but directly knock it off the bill, rather than paying that amount to an American voucher company that then profits from the fact that people are busy.

This element of the experience entirely jars with the otherwise good service and unfortunately confirms my initial suspicion that the offer from Quickline was rather too good to be true...

Tom North installed our Broadband!
Excellent service from start to finish. He was friendly, professional, and got everything set up quickly. He explained everything clearly, made sure everything was working before he left, and left the area tidy. Very happy with the installation—thank you!

This was a good experience from start to finish. We are in a rural area and Quickline was the only provider that would offer us fibre broadband. They helped with the groundwork and got us up and running. We were connected today and our engineer Louise B couldn’t have done enough. From working out the best place for our router to installing and getting us up and running. Can definitely recommend.