Pyramyd AIR Reviews 

Your people make for a good experience. Rhonda and Greg are great. One constructive comment - I responded to your Orders @ Pyramydair.com with a request but never received a response.

Problem w FX DRS Tactical. Worked initially, but second magazine stuck. Only way to close bolt was with pressure, then didn't work after that. After sending gun back for repair (without the magazines) Pyramid said it worked fine (after removing stuck pellets in barrel) & that it was "customer error" which voided warranty. Returned rifle had same issues. I checked the magazines and discovered that one of the two PyramidAir had sent was a .22 cal instead of .25 cal. This caused the problem in the first place. PyramidAir customer service is rude and will not accept responsibility for their error. Buyer Beware!!!!

I have received emails stating there was a 12% off code. When I got to the site......it states an 11% discount and the code is different. This seems shady. Plus.......I realize that it says some restrictions apply, but no matter what I put in my cart, it said that the code does not apply. You missed out on the sale of a $600 scope because of this. Why do you show 2 different
discount codes, and why is there 2 different percentage discounts, and why do none of them work?

As always, great products and super fast shipping. I will continue to purchase airguns from Pyramid Air..

Excellent all around. While I have your attention I didn’t receive a scope stop and screws for the dovetail rails. Can you give me a contact for this. Thanks again for good customer service
Ross

Excellent place to buy! They are fast shipping and very well packaging the item. They also stand behind what they sell. I've been buying from them a LONG time and highly recommend Pyramyd Air!

Super great service with prompt shipping.

The way P.A. "packages" tins of pellets..... is absolutely superior!
Received product(s) in 72-hours!

Everything I've ordered thus far was shipped fast. No complaints here.

Pellets came in great packaging! No dented tins unlike other companies.
Well done PA!

The fast shipping and the 1500 extra points for the holiday, enticed the recent purchase.

Pyramyd once more came through with what I wanted, outstanding price, and fast shipping. Buy 3 get one free pellets, and a scope mount I've been wanting.

Great Experience very easy Website to Buy your Products! Quick shipping ! Will Buy again Thank you

An item that was initially out of stock came in a few days earlier than expected and I received a back in stock notification. So, I ordered two of them right away. Within two or three hours I received a shipping notification with tracking! Super service and communication for my order. And as always very competitive pricing on anything that is carried!

Bought 3 expensive guns and two out of three was used scraped up defective with missing hardware company employees laughed and wrote me off causing me to file a lawsuit buyer beware

great customer service....
Great products!!!

What did I like? Well as of right now this has been a 2 1/2 month process of trying to purchase an air rifle. And as of today it still hasn’t arrived so I can’t review the purchase. But, I can tell you what was a bit concerning to me.
I like competition, and I thought I was looking at 3 different sellers of the FX rifle I wanted. But come to find out they are all the same place, but with different names.

Pyramid Air
Airgun Depot
Utah Airguns

I don’t understand why you need to do this. I read threads saying pyramids service was better, how?

Having preordered an FX Maverick with an in stock date well before xmass I thought I was safe. But, then with numerous emails and chats, phone calls I find out I can’t get it due to product being phased out. Ok. So I look at an FX leopard. Some mistakes on my order form, my fault, and now it’s shipping.

Being a first time buyer of an air gun in this price range I find your entire set up confusing and frustrating at the same time. I was told in one email to keep checking the website to see if my preorder was in stock! Really? Shouldn’t you as the seller let me know it’s arrived?
All in all I give you 2 1/2 to 3 stars. You need to be better. If I operated my transportation company like you, I’d be out of business.

I bought a velox and Pyramyd offered a special for a free “10 for 10” where they pump up and shoot the gun to make sure it works and holds air. Well that didn’t happen. The gun didn’t work so all this for nothing. I sent it back and that was weeks ago and still no response. They respond by sending a form email. Then they ask for more info. I sent that. No response. Nothing. They commit false advertising and then just say deal with it by not even responding. Terrible company. Do not use this store!

Ease of use of website

Ordered and two days later it was delivered. Great experience.