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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their superior quality and excellent value, often noting that prices are competitive or lower than other retailers. Many consumers highlight the fast and efficient shipping, with orders often arriving earlier than expected and well-packaged, sometimes even with protective foam. However, some customers also noted issues with packaging, particularly for heavier items, which occasionally resulted in damaged boxes or missing components. A few other people also felt that the order process could be improved, citing instances of items not being found easily on the website or delays in receiving responses about missing items.

What people talk about most

Product

People report positive experiences with product, often praising the wide selection of items available,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping times,... See more

Order

Customers had ambiguous experiences with order. While many reviewers praised the super service,... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the products, noting they are... See more

Price

Clients share positive opinions on price, frequently highlighting attractive and competitive pricing compared... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered (slug) ammo and the packaging wasn't the best, box ripped open and one item was lost in shipping. Called customer service and replacement was quickly mailed out. I would have given 5 stars,... See more

Rated 4 out of 5 stars

I had a problem with an Air Arms TX200 that had a cocking swivel pivot break when it newly arrived. It took a long time to obtain a replacement, but Pyramyd Air kept me well informed & the delay was... See more

Rated 5 out of 5 stars

I recently purchased the Barra 250z .22 in the camo. Also got 8 tins of pellets. Arrived when expected. The gun had a issue with pellets getting stuck half in magazine half in chamber. I contacted... See more

Rated 5 out of 5 stars

Found what i was looking for fairly easily. Purchase went smooth, shipping was fast, and delivery was even faster than expected!! Pellets were well packed and protected. The JSB 18.13gr are one of... See more


Company details

  1. Sporting Goods Store

Written by the company

Gear up for your next adventure with our large outdoor gear and equipment selection. With a best-in-class online shopping experience, you'll find everything you need to enjoy the outdoors to its fullest


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

It's an easy process

It's an easy process, there's a gun for almost every need, type of training ( defense or tactical offense) and i loved my 16 Shot Semi Automatic shotgun and the buckshot rounds that i purchased.
I have real armor so I wear the real thing during my training but this and many other guns there on the site are go to's so
Im gonna get one every month til I own the collection.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Super satisfied pepe

Delivery was fast. The product is awesome. I've ordered a few times over the last month or 2 in 100% satisfied
In the woods of someone that's from new england wicked awesome

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I buy pellets from Pyramyd several…

I buy pellets from Pyramyd several times a year. Pyramyd always ships pellets packed well and has a great selection of premium pellets in stock. You might find them cheaper on Amazon, but when they arrive with dented tins and bent skirts, your savings disappears.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Say one thing do another

Made an order change 5 mins after placing the order. Pyramid states no-problem for order changes within 30 mins of ordering. They lied, claimed they are helpless to prevent the system from ripping me off for an additional shipping charge. Lied about UPS picking up the order, "Oh, it's too late" when UPS shows it not picked up. Cancelled it all, now a former repeat cutomer.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Rhonda and Greg are Great

Your people make for a good experience. Rhonda and Greg are great. One constructive comment - I responded to your Orders @ Pyramydair.com with a request but never received a response.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Problem w order and crappy, rude customer service

Problem w FX DRS Tactical. Worked initially, but second magazine stuck. Only way to close bolt was with pressure, then didn't work after that. After sending gun back for repair (without the magazines) Pyramid said it worked fine (after removing stuck pellets in barrel) & that it was "customer error" which voided warranty. Returned rifle had same issues. I checked the magazines and discovered that one of the two PyramidAir had sent was a .22 cal instead of .25 cal. This caused the problem in the first place. PyramidAir customer service is rude and will not accept responsibility for their error. Buyer Beware!!!!

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Shady advertising

I have received emails stating there was a 12% off code. When I got to the site......it states an 11% discount and the code is different. This seems shady. Plus.......I realize that it says some restrictions apply, but no matter what I put in my cart, it said that the code does not apply. You missed out on the sale of a $600 scope because of this. Why do you show 2 different
discount codes, and why is there 2 different percentage discounts, and why do none of them work?

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all around

Excellent all around. While I have your attention I didn’t receive a scope stop and screws for the dovetail rails. Can you give me a contact for this. Thanks again for good customer service
Ross

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent place to buy

Excellent place to buy! They are fast shipping and very well packaging the item. They also stand behind what they sell. I've been buying from them a LONG time and highly recommend Pyramyd Air!

8 March 2026
Unprompted review

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