Purolator Reviews 

I paid half of my day's salary for delivering at my doorstep. It was my holiday and I was full say at my home. Neither did I receive any call nor anybody came to my doorstep.the text appeared , " you were not at home , so collect it from our place"".

I was waiting for my package all day, from early as hell in the morning. I'm by the phone, watching. I go to the bathroom for two seconds and miss their ONE call and so they take my package and leave. I didn't even know I had to sign for the damn thing until I got a notice on my door saying I missed them. what the hell kind of stupid business model are these people running? you'd think it'd be easier to just leave it on the door and call it a day but now I have to trek across town to pick up my package in the evening tomorrow when they could've just left it at my door. Their customer service reps are no help either, and the AI chat and virtual assistant that is entirely unhelpful and useless only pissed me off more. Everything about this company will waste your time.

OMG this company is beyond usesless. The delivery is unreliable. The online status is just one random excuse after another. I've had two crazy coincidences happen to my latest package which have delayed it twice for "mechanical" reasons and "missed connection" as if my package was not paying attention when the truck came to pick it up. No agent has a clue what these messages mean. And don't be fooled by "Tricia" in support responding to these bad reviews... ALL bad reviews... please contact us and we'll get to the bottom of this. That is a scam so it looks like they are following up. I just got the "yeah, they'll get back to you next week some time" after I absolutely wasted another ten minutes explaining the bad service to them.
...and there it is. The automatically generated "please contact us" response, this time from Vanessa. News flash, they will not resolve anything, or try to make anything better. A shiny new "sorry for the inconvenience...." coming my way.

The worst possible courier service. No one showed up at our door, no call, no buzz, no note, and it shows
"Attempted delivery - receiver unavailable"!!!!!! and after several days of waiting for it to be transferred to shipping center, nothing heard back yet.
And no one in the company knows where the package is.
They say you should just wait.

Have been waiting for a stove to be delivered since last Wednesday, it is now Tuesday. Lazy drivers, they send 2 out for larger deliveries so I’m told. No notice at door, nothing. The notifications are a joke! Office can’t tell me anything either. Keep hearing it’s on a truck going to be delivered. We just want at this point to pick it up.
Will talk to Rona on the choices they use for delivering their merchandise. Company is a joke. Purolator

Package was dispatched this morning from Richmond to Langley BC. Then I got a notice saying there was a mechanical delay and the package would be rescheduled. Okay, if a truck breaks down I get it. But 6 hours later and they have not figure it out?

Don't even bother with their chat assistant. Useless AI and forever to get a real person

As you can see they gave me the cookie cutter cut and paste "send us your tracking number". Meanwhile the online chat could have done this very thing but way too much BOT interaction. Must be awful to be the person who has to cut and paste all these standard responses knowing there is nothing that will improve the service.

Worst experience with purolator, has this experience several time, books a package from Mississauga to Winnipeg on 22nd May and still in Toronto warehouse with no explanation from calls, chats and nowhere, receiver cancelled order but I can't revoke delivery even, there team is totally unresponsive at all, 3rd time I lost order just because of purolaror. better pay more for your time sensitive deliveries to others instead of purolator.

Purolator just drops off at Canada Post here, worst looking outlet and always locked door to the Lobby where the mail boxes are. Packages appear to have been opened many times.
I AM ADDING THIS AS A REPLY TO PUROLATOR CUSTOMER SERVICE ! I DID REACH OUT TO CUSTOMER SERVICE AND IT IS FIRST CHAT BOT HELL THEN INCOMPETENCE FROM LIVE AGENTS WHO KEPT TELLING ME TO GO TO ANOTHER TOWN TO PICK UP MY PACKAGE WHICH WAS SUPPOSED TO GO TO MY HOME ADDRESS. WHEN I REFUSED TO DO SO, IT ARRIVED TWO WEEKS LATER IN TATTERED PACKAGING THAT HAD BEEN OPENED AND BADLY TAPED UP AFTER. PRIOR TO THIS IT TRAVELLED FROM CALGARY TO MEDICINE HAT, THEN BACK TO CALGARY, THEN TO LETHBRIDGE, THEN TO STIRLING (NOT MY TOWN), THEN FINALLY ARRIVED AT THE CANADA POST OUTLET HERE INSTEAD OF THE PAID FOR HOME ADDRESS DELIVERY. YOUR CUSTOMER SERVICE TEAM IS NO BETTER THAN THE DELIVERY TEAM SO WHY BOTHER WITH YOU AT ALL. IT WOULD A COLOSSAL WASTE OF MY TIME. YOU'RE HOPELESS. QUIT YOUR JOBS AND GO WORK FOR DRAGONFLY WHO HAVE EXCELLENT SERVICE AND HAVE NEVER FAILED FOR YEARS TO DELIVER PROFESSIONAL AND PROMPT SERVICE TO ME.

Dogshit Headless Chicken Garbage Shipment Company.

-package sent via purolator
-“non-existent” tracking number
-i marked “leave at door, if not available”, they sent it to a PO box
-delivery notice not at door/on porch but in separate mailbox
-email says delivery confirmed
-email says ready for pickup
-notice says ready for pickup BUT not until next business day
-their computer said i owe duties & customs. these were paid two days earlier
- fick dich

Terrible. Worse delivery company in the world.

My experience with Purolator has involved repeated issues with delivery communication, tracking accuracy, and customer support clarity.

In a recent shipment (signature-required delivery), I was given conflicting information throughout the day. I was first told the package had been scanned out for delivery. Later, I was informed by a representative that the shipment processing had been stopped earlier that morning, with no reason provided in the system.

Despite this, I was not proactively notified of any change, and tracking information continued to shift between “out for delivery” and “delivery rescheduled.” As a result, I spent an entire day at home waiting for a required signature delivery without accurate information.

When I contacted Purolator support, I received different explanations from different representatives, and there was no clear or consistent answer regarding what had actually happened to the shipment or why the status changed.

This is not an isolated incident in my experience. I have also previously had issues with delivery attempts being marked when I was home, and unclear explanations about access and delivery procedures in my building.

Overall, the main issue is not just delay, but lack of transparency and inconsistent communication between tracking updates, drivers, and customer service.

For a courier handling high-value and signature-required items, I expect clearer communication, accurate tracking, and proactive notification when delivery plans change.

At this point, I am documenting my experience so other customers are aware of potential inconsistencies in service and communication.

This campaign has been the worst I've encountered. Your employees have been extremely unresponsive, and there is a complete lack of respect and culture for the customer. Last week, on May 16, I was supposed to receive my order. I'm at home all day long, I'm an invalid in a wheelchair, and I don't leave the house. Around 5 PM, I received a note that the order was an attempted delivery and can be picked up at the Puralater point, and since I'm not mobile, I contacted the customer service so that my parcel would be delivered directly to my hands. The lady from the office said she wasn't there problem and the parcel will be delivered on May 19, in the morning of that day I checked the status of my order and that my parcel was out for delivery, but my joy did not last long, in the afternoon I received a message that I could collect my parcel at the Puralater point. The laziness and insincerity of your employees was beyond human understanding, I order a lot due to my immobility, but I have never encountered such ignorant and malicious treatment of a customer. I am asking you again to deliver my order to my hands. I hope that finally, some courier will do their job
I sent an email to Purolator with a complaint, but nobody bothered to answer.

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Terrible service every time they deliver we have to pick it up because they report we are not home. Not so. They are just to lazy to ring out buzzer. I will be sure to advise shippers in future to NOT use Purolator.

Nothing changed, still poorly managed shameful canadian company! This is the second time driver can not find 50 years old apartment so I have to drive and pick it up! We are in 2026 purolator. How about checking address in Google map or calling the customer? How do you hire and educate your drivers? Such a low standard for delivery company

Had a package that was above 70lbs, they “attempted delivery” but could not because of the weight. Would have been helpful if they knocked or rang the doorbell and I could have grabbed it myself! Now I have received ZERO emails about what to do next and zero updates on my package! Such an embarrassing company

No stars is appropriate. Guaranteed delivery Friday May 15th when picked up at 3pm less than 100km away Thursday May14th. Delivery expected now, on Tuesday May 19th. What a joke, what a waste of money. Your business is to ship packages efficiently. At a ridiculous cost. Never again. Ship your products with someone else. They don't mind f....g the smaller business

I ordered an item for over $1,200 and it was supposed to be delivered the next day. The next morning, I went online to check the status of my package and saw a message saying they hadn't been able to contact me, even though I'd been at home all day waiting for it. I immediately contacted customer support, and they told me they'd given the driver my number (even though I'd included it when I ordered). Five hours later, I contacted them again and received a reply saying my package minimum in four days at best. When I asked them to give the driver my number so he could at least try to contact me, they said they would, but they didn't guarantee they would contact me. Now I can only guess what's wrong with my package and whether I'll be able to pick it up anytime soon, or, more accurately, whether I'll be able to pick it up at all.

Package was already in area of destination then got misrouted to a different province for some reason. Now they had lost the package that cost me almost $200. Terrible service would give 0 stars if i could

The form was completed for a no signature delivery and the driver still did not deliver the package. The 2nd “delivery attempt” involved the driver driving down the street instead of dropping off my package. I spent 1.6 hours on the phone arranging for the driver to return the next day. He dropped the items off at a central location instead so he would not need to drop off my packages. @samsonitecanada choose a better option!!

Rogers uses Purolator to send their packages, but the Purolator delivery rang the bell and left right away without waiting for the receiver come to the door. Not sure they are trying to steal the package that way or it's just their poor training for their delivery crew.