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Purl Soho Reviews 

2,317
•
TrustScore 5 out of 5

4.9

Yarn Store
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Review summary

Created with AI, based on recent reviews

Considering 1,654 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the yarns, noting their beauty, softness, and ease of use for various projects. The ordering process is frequently described as easy and seamless, with many appreciating the quick fulfillment and well-packaged, fast delivery. Reviewers highlight the excellent and helpful customer service, noting prompt, competent responses and a willingness to go above and beyond. Many customers also appreciate the beautiful, well-written patterns, which are often described as original and easy to follow. People frequently mention the overall positive experience, including the good value, helpful online communication, and pleasant surprises like free mini skeins.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful, soft, and high-quality yarns,... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of the yarns, often... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and efficiency, with... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting fast and speedy... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as top-notch, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loving the Oleander; knitting up a little summer weight color work sweater (Alpine Bloom by Caitlin Hunter). I was a little skeptical about the Witch Hazel for a washcloth, but it's my new favorite, b... See more

Rated 5 out of 5 stars

Purl SoHo used to be a bricks & mortar shop in NYC, but have moved online. Their yarns are consistently superior quality. They can be on the pricey side, but they have frequent sales. Customer service... See more

Rated 5 out of 5 stars

This company is great! Beautiful yarns sometimes yarn not available in local stores; a wide range of animal & plant fibers. Ordering is easy & delivery is well packed & arrives relatively fast to Seat... See more

Rated 5 out of 5 stars

I LOVE Purl Soho. I recently made Andrea Mowry's Traveller Hoodie using their Good Wool (sport) and it's my favorite sweater of all time. I love this yarn. Their customer service is tops, very help... See more

Company details

  1. Yarn Store
  2. Craft Store
  3. Handicraft
  4. Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,317)

1,566 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Beautiful yarn

Beautiful yarn! Will be excited to start knitting with it. Fast delivery and I asked for skeins to be wound and they did it! Really loved the surprise they tucked in. Will definitely order from Purl Soho again! Thank you!

19 June 2026
Rated 5 out of 5 stars

I've been eyeing Purl Soho yarn for a…

I've been eyeing Purl Soho yarn for a long time, finally ordered and was very pleasantly surprised. My order arrived very fast and the yarn is beautiful. I love that they sent a free mini skein with the order, let's me see the different yarns in person. Thank you!

21 June 2026
Rated 5 out of 5 stars

I love the yarn

I love the yarn. I’m sad some of the colors have sold out as of the time of this review. Shipping across country was quick. I love the pattern support for this and other yarns I’ve bought here.

20 June 2026
Rated 5 out of 5 stars

The ordering process was so easy

The ordering process was so easy, the options available, price point on point ,
I love the colors ( in real life ) the texture and feel in my hands and the definition in stitches is amazing 😊💕, the immediate feedback on changes necessary is fast and explained why. The parcel arrived quicker than expected 😊

20 June 2026
Rated 5 out of 5 stars

Perfect!

My items were exactly what I ordered. Cotton yarn is beautiful & very soft. I haven't used it yet but I will.
In my order, they included a surprise skein of yarn, one I happened to be admiring.
What a pleasant surprise.
Thank you. Wish you still had your shop in SoHo!

20 June 2026
Rated 5 out of 5 stars

Natural Black Purl Soho Simply Alpaca Yarn

I have followed Purl Soho for years. I have downloaded countless patterns from them, but this was the first time buying yarn. I purchased enough of the Natural Black Purl Soho Simply Alpaca yarn to make the New Moon hat. The pattern was simple and well explained. I really like the design of the hat. And the yarn! So soft with just the right amount of halo.

19 June 2026
Rated 5 out of 5 stars

This company is great!

This company is great! Beautiful yarns sometimes yarn not available in local stores; a wide range of animal & plant fibers. Ordering is easy & delivery is well packed & arrives relatively fast to Seattle area,

19 June 2026

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