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Purl Soho Reviews 

2,324
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,640 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the yarns, describing them as beautiful, soft, and perfect for various projects. The ordering process is consistently described as easy and seamless, with many appreciating the fast delivery and careful packaging. People frequently highlight the excellent customer service, noting prompt, helpful, and friendly responses to inquiries and issues. Many customers express overall satisfaction, becoming repeat buyers due to the beautiful yarns, accurate online color representation, and inspiring patterns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful, high-quality yarns... See more

Quality

Customers had positive experiences with quality, consistently praising the beautiful, high-quality yarns that... See more

Order

Reviewers mention positive feedback about order, with many praising the easy ordering process and quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered Field Notes because the combination of Sicilian cotton and French hemp sounded interesting. The knotted bag pattern also intrigued me. I cast on right away so I could get a feel for the kn... See more

Rated 5 out of 5 stars

Purl SoHo used to be a bricks & mortar shop in NYC, but have moved online. Their yarns are consistently superior quality. They can be on the pricey side, but they have frequent sales. Customer service... See more

Rated 5 out of 5 stars

Loving the Oleander; knitting up a little summer weight color work sweater (Alpine Bloom by Caitlin Hunter). I was a little skeptical about the Witch Hazel for a washcloth, but it's my new favorite, b... See more

Rated 5 out of 5 stars

I purchased the Little Nest Pouch. The yarn was beautiful, high quality and I was able to complete the project with a minimum of issues. I had a few inquiries during purchasing process, which were han... See more


Company details

  1. Yarn Store
  2. Craft Store
  3. Handicraft
  4. Knit Shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(2,324)

1,571 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cotton Pure is the gold standard

I use a lot of cotton yarn and find the Cotton Pure to be a wonderful treat. It may cost a bit more than some others but I have hand towels and wash cloths made from Cotton Pure that I have been using for close to 10 years.

15 June 2026
Rated 4 out of 5 stars

The cotton yarn is great for making the…

The cotton yarn is great for making the bags, but I bought extra because your ad stated that it was fine for a baby blanket. I'm in the middle of making one, and probably this cotton yarn wasn't a good choice. It creates a fairly rough texture. I think this wasn't a good recommendation; something softer would have been better.

15 June 2026
Purl Soho logo

Reply from Purl Soho

We're so sorry that our yarn fell short on softness for your baby blanket project. We want you to feel totally satisfied and are happy to offer you a refund on your yarn or a replacement... whichever works best for you!

We'd also like to note that many cotton yarns, including the one you bought, soften up significantly after laundering, so you might want to try gently machine washing your bag to see if it ends up how you'd want your baby blanket to feel... There's a good chance it will!

Either way, we've emailed you from customerservice@purlsoho.com to discuss a return or replacement order, so please be on the lookout for our email, and thank you again for your feedback!

Rated 5 out of 5 stars

Purl SoHo is fabulous

Purl SoHo used to be a bricks & mortar shop in NYC, but have moved online. Their yarns are consistently superior quality. They can be on the pricey side, but they have frequent sales. Customer service is excellent; returns are frictionless

6 March 2026
Rated 5 out of 5 stars

Your the Best

Your the Best, have always answered my requests and solved any questions I might have had! Plus the best selection in yarn , hands down. Thank you for being in the incredible yarn business!

9 June 2026
Rated 5 out of 5 stars

Nice yarn

The color of the yarn matched what I saw on the website. The yarn arrived timely and I love it. The yarn is a blend though mostly cotton. I generally don't like knitting with cotton - there's no elasticity - but I'm not bothered by that with this yarn.

13 June 2026
Rated 5 out of 5 stars

Love the patterns I purchased

Love the patterns I purchased. The directions are very clear and well written.
Had a question regarding yarn for child sweater and received immediate text with advice that was most helpful.

12 June 2026
Rated 5 out of 5 stars

Beautiful yarn & great customer service!

I recently ordered three types of yarn; the cashmere merino bloom in pearl blue, serif in creek blue, and the daily worsted wool in sea grass blue. I am so pleased with all three yarns. Not only are they soft, but the colors are gorgeous and perfect for what I’m knitting. The daily worsted wool is for a baby blanket. I chose it primarily because it is washable and so soft. The other two yarns are for cute neck scarves. I highly recommend all of these yarns.
I had emailed Purl Soho with a question and Allison responded quickly and was very helpful! Thank you!

10 June 2026
Rated 5 out of 5 stars

Beautiful yarn!

My new yarns, both the Pouf and the merino wool super-wash, are absolutely beautiful and easy to work with! I also appreciate the “mini” in my first order. I found a little neckerchief that I can make with only 55 yards. Finally, the free patterns and the tutorial videos are priceless since I’m a beginner to knitting. I will be a repeat customer!

12 June 2026
Rated 5 out of 5 stars

The best ever

I ordered on the first order date. Neatly packaged and fast delivery. The quality of the yarns is fantastic; anyone who appreciates high-quality fibers will love Purl Soho. Since I live in Switzerland, I had to pay customs fees afterward. Of the $121.64 including shipping, I had to pay CHF 27.45 in customs clearance fees.
Customer service: A response within 48 hours, friendly, competent, and thorough (in my case, including photos, as I was looking for specific colors). Absolutely top-notch!

11 June 2026

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