PureGym UK - South Ruislip Reviews 74

TrustScore 3.5 out of 5

3.4

Unit 3, Victoria Retail Park, HA4 0AJ Ruislip, GB


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Rated 5 out of 5 stars

I attend Anton’s morning classes regularly and they are consistently excellent. He is always in great form, highly motivated and very creative with his sessions. No two classes feel the same. He makes... See more

Company replied

Rated 5 out of 5 stars

Great atmosphere, friendly staff, tidy and well-maintained equipment. It’s a motivating place that makes working out enjoyable 💪

Company replied

Rated 1 out of 5 stars

my expensive reusable water bottle was thrown away, a practice that is done at the end of every day! Who on earth throws away perfectly usable water bottle that belonged to a member. There is no one... See more

Company replied

Rated 3 out of 5 stars

South Ruislip brunch, really lovely, modern equiptment, cleand but on the day on induction, I wasn't told about parking and £100 parking fine has just landed on my door! The parking is free but restri... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - South Ruislip

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 3, Victoria Retail Park, HA4 0AJ, Ruislip, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great gym and a good range of classes…

Great gym and a good range of classes from cycling, circuits and box fit. Nice large space and friendly staff.

1 March 2024
Unprompted review
PureGym UK - South Ruislip logo

Reply from PureGym UK - South Ruislip

Hi Kalpesh. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the classes and gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Happy customer

I haven’t been to a gym in many years. I was very happy that I chose Pure Gym to go to. Good value, great environment and extremely helpful trainers.

26 February 2024
PureGym UK - South Ruislip logo

Reply from PureGym UK - South Ruislip

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

The environment was buzzing

The environment was buzzing, the gym was clean and the staff were extremely helpful.

26 February 2024
PureGym UK - South Ruislip logo

Reply from PureGym UK - South Ruislip

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great New Gym!

Great New Gym!! - Highly recommended compared other Gyms in the local area, equipment really good and staff really friendly.

28 February 2024
Unprompted review
PureGym UK - South Ruislip logo

Reply from PureGym UK - South Ruislip

Hi Mitz - it's great to hear you're enjoying PureGym, and thank you for the 5* feedback regarding the new gym!

Richard, PureGym

Rated 5 out of 5 stars

Really great gym

Really lovely gym, all the equipment needed for any work out and very large space. Free parking outside and really friendly staff.

23 February 2024
PureGym UK - South Ruislip logo

Reply from PureGym UK - South Ruislip

Hi there - it's great to hear you're enjoying PureGym, and thank you for the 5* review!

Richard, PureGym

Rated 5 out of 5 stars

Amazing very large space

Amazing very large space

26 February 2024
Unprompted review
PureGym UK - South Ruislip logo

Reply from PureGym UK - South Ruislip

Hey Felix, it's great to hear you're enjoying PureGym, and thank you for the 5* review!

Richard, PureGym

Rated 5 out of 5 stars

My first experience visiting the gym…

My first experience visiting the gym today, I was shown around by a lovely guy called Aaron, lovely place. Definitely worth joining

25 February 2024
Unprompted review
PureGym UK - South Ruislip logo

Reply from PureGym UK - South Ruislip

Hi Sabiha, thank you for taking the time to leave this 5* review.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you enjoyed your first visit!

Richard, PureGym

Rated 1 out of 5 stars

They advertised for a £14.99 for 6…

They advertised for a £14.99 for 6 months membership with no joining fee and now it’s £17.99 with a £15 joining fee… there’s not even a free day pass to try the new gym.

24 February 2024
Unprompted review
PureGym UK - South Ruislip logo

Reply from PureGym UK - South Ruislip

Hi Anthony! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

As newly open the presale memberships are subject to change in the lead up to opening.
If you would like to view the new gym you can book in a tour via the Gym Manager - their email address can be found at the bottom of their homepage. Thanks, PureGym

Rated 1 out of 5 stars

False advertising and no contact number

For months they've been advertising no joining fee and £14.99 a month for the first six months! I put off joining other gyms for this reason. Now on the opening day (today) they've upped the price to £17.99 a month plus £15 joining fee!

No phone number. No means to contact the staff there. No information about visiting this new gym and looking around. I think it's really wrong to offer something not once or twice but literally every facebook feed, instagram ... everywhere and then just cancel it on the day the gym opens.

23 February 2024
Unprompted review
PureGym UK - South Ruislip logo

Reply from PureGym UK - South Ruislip

Hi Therese! Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star.

In the lead up to opening all presale memberships are subject to change dependant on the allocations available decided by our Marketing Team, so as soon as full the membership rate/promotional months would be updated.

To book in a tour at the club you can reach out via email to the Management team - details at the very bottom of their homepage. Thanks, PureGym

Rated 1 out of 5 stars

I didn’t get the option to apply my…

I didn’t get the option to apply my discount.

22 February 2024
PureGym UK - South Ruislip logo

Reply from PureGym UK - South Ruislip

Hi Krishna. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

It would really help us if you could get in touch directly with the Member Services to provide more information (such as your discount/promotional code) so this can be properly investigated. Thanks, PureGym

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