PureGym UK - Saffron Walden Reviews 60

TrustScore 3 out of 5

3.2

Knight Retail Park, CB10 2UR Saffron Walden, GB


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Rated 5 out of 5 stars

Lovely, engaging and friendly pts. Who are always happy to help and the manager Chloe, who is incredibly knowledgeable, kind and encouraging to both pts and gym members. Special shout of to Tahnee... See more

Company replied

Rated 5 out of 5 stars

I’ve been a member at Saffron Walden Puregym since it first opened and I would always recommend this gym. However, my 5 star rating today is due to the new addition of Ellie’s group PT sessions. Ellie... See more

Company replied

Rated 3 out of 5 stars

Generally good but varies as single pieces of equipment are frequently not available as they are used as armchairs by phone users. Showers/changing inadequate but all else is good and clean.Parking e... See more

Company replied

Rated 1 out of 5 stars

Was supposed to be free entry from my daughter as she has plus membership, but the link doesn't work so had to pay £9.99 for the privilege when I belong to another gym. Don't offer things if you cann... See more

Company replied


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Saffron Walden

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Knight Retail Park, CB10 2UR, Saffron Walden, United Kingdom

3.2

Average

TrustScore 3 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Nice gym

Nice gym, Nice personal that work there atmosphere in gym when I attend is great, has good equipment but it could do with a few extra bits in there.

5 October 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi Andrew. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

General

Flexible, simple, hassle free gym experience

21 July 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi Steve. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Ellie is a great PT

Ellie is a great PT, has helped grow my confidence and always has a smile on her face

10 July 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi Jazzmine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great equipment, great gym

Great equipment, atmosphere
Always able to do my workout

Showers need looking at, they still aren’t like other PureGyms showers

11 July 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi S Howe. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Thank You Ellie!

I was so nervous about joining the gym. However, Ellie is the reason that I’m comfortable being there. She has built up my confidence no end and I’m so grateful to how she has changed my life. I’ll never be able to thank her enough.

The gym itself is great. Lots of machines and everyone is super friendly. It’s also super clean. A great gym if you’re local to the area. Can’t fault it!

8 July 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi Bethany. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear such positive feedback regarding our PT's and that you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Adequate gym

Adequate gym, limited equipment and machines. OK for a standard gym, but could have a better range of equipment.

5 July 2023
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Reply from PureGym UK - Saffron Walden

Hi Justin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Very friendly gym with great…

Very friendly gym with great instructors and a good range of equipment and classes available. Highly recommend.

4 June 2023
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Reply from PureGym UK - Saffron Walden

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym, facilities are just what I need, and during the day, I never have to wait for any equipment. Lovely helpful staff. I have been having sessions with Anya Forrester for a few months and I can’t recommend her enough, our sessions are tough and she pushes me but she makes them fun and enjoyable, her knowledge is awesome, always happy to answer any question and offer advice.

6 June 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi Jodie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Clean

Clean, accessible, equipment frequently out of use by ‘phone users. Poor changing/shower facilities.
Easy and good parking. Reasonable cost.

22 May 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi Alan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment I would strongly advise approaching a member of staff on the floor who will be able to help further.

Thanks, PureGym

Rated 5 out of 5 stars

Clean, friendly

Clean, friendly great atmosphere:)

11 April 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi E Coo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Bench

Lovely, engaging and friendly pts. Who are always happy to help and the manager Chloe, who is incredibly knowledgeable, kind and encouraging to both pts and gym members. Special shout of to Tahnee.

Lovely atmosphere, always feel safer, fire doors are obviously sign posted and aed is easy to see :).

Bench needs to be moved though

1 April 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi Patrick. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear that you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Great friendly instructors

Great instructors, very friendly and welcoming. Good variety of classes available. Nice environment in general. Studio area needs to be cleaned more regularly. Sometimes no hot water in showers.

13 April 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi Mo. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 5 out of 5 stars

Group PT with Ellie is a must!

I’ve been a member at Saffron Walden Puregym since it first opened and I would always recommend this gym. However, my 5 star rating today is due to the new addition of Ellie’s group PT sessions. Ellie creates a fun and encouraging atmosphere. It’s a great way to stay accountable and push yourself with a professional guiding you. Since joining them weekly I’ve smashed some of my PB’s, done things I didn’t think I could do while having a laugh with like minded people. Really happy with this new addition to Saffron Walden’s Puregym.

13 April 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi Alice. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear such positive feedback regarding our PT's and that you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great place to work out always clean…

Great place to work out always clean and friendly

12 April 2023
Unprompted review
PureGym UK - Saffron Walden logo

Reply from PureGym UK - Saffron Walden

Hi Daryl. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Really poorly equipped

Really poorly equipped and has the inferior Precor equipment while the better PureGyms have Matrix kit. Luckily it was really empty but I cannot imagine how dreadful it would be when busy.

8 April 2023
Unprompted review
PureGym UK - Saffron Walden logo

Reply from PureGym UK - Saffron Walden

Hi Robin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

Great space

Great space, kit, atmosphere and people. Excellent classes and value for money pricing

12 March 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi Clive. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Puregym saffron walden

I've been going to the saffron walden puregym just over a year now and i'm glad I joined this gym.The staff are friendly and the gym has all the equipment you would ever need.Availability of equipment is also very good.There is classes avaliable with your membership but I've never personally used them but it's nice to know it's there should I want to go to one.The 24hr access is brilliant too as sometimes I can't make it until late.I just wish I joined sooner.

9 March 2023
Unprompted review
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Reply from PureGym UK - Saffron Walden

Hi Jay. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Ok but still lots of people sit on the…

Ok but still lots of people sit on the machines using their phones and users still park in disabled bays

6 December 2022
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Reply from PureGym UK - Saffron Walden

Hi Simon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment I would strongly advise approaching a member of staff on the floor who will be able to help further.

Thanks, PureGym

Rated 3 out of 5 stars

The gym is ok nothing special

The gym is ok nothing special. To make it better they could have some 50kg dumbbells and some plate loaded upper body machines. It is a pure gym local so they are not going to make those adjustments. They use precor instead of matrix which is good. If it was matrix then I would give it 0/5.

26 September 2022
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Reply from PureGym UK - Saffron Walden

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

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