In my last feedback about Pure Gym New Barnet, I mentioned that the car park area needed tidying up and repainting. I was pleased to see that both were done. The staircase walls from the car park to t... See more
Location
Switch location18 East Barnet Road, EN4 8RW London, GB
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See what reviewers are saying
Love this gym, classes are consistently good. Great trainers, all very prepared. Hats off to Natasha Lazarevic-Lecocq in particular, amazing yoga teacher providing an ever engaging and challenging pra... See more
Company replied
The building has had near constant issues with burst pipes since opening which causes large portions of the suspended ceiling to collapse. Because of this large areas of the gym have to be cordoned of... See more
Company replied
I've really enjoyed my experience at PureGym UK in New Barnet. The gym is clean, spacious, and has plenty of well-maintained equipment. The atmosphere is friendly and welcoming, which I love. They off... See more
Company replied
Company details
About PureGym UK - New Barnet
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
18 East Barnet Road, EN4 8RW, London, United Kingdom
3.1
Average
134 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Friendly environment clean and up to…
Friendly environment clean and up to date equipment
14 December 2024
Reply from PureGym UK - New Barnet
Hi Davut - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Perfect for what I want out of a gym
Perfect for what I want out of a gym. Good classes at convenient times.
14 December 2024
Reply from PureGym UK - New Barnet
Hi Clive - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
As new manager came everything getting…
As new manager came everything getting better in puregym newbarnet thanks to team and trainers
14 December 2024
Reply from PureGym UK - New Barnet
Hi Navid - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Really easy
Really easy, I’ve been a member before. Even got my old PIN number back.
17 November 2024
Reply from PureGym UK - New Barnet
Hi Louisa! Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.
Hope you enjoy your time with us! Thanks, PureGym
I've really enjoyed my experience at…
I've really enjoyed my experience at PureGym UK in New Barnet. The gym is clean, spacious, and has plenty of well-maintained equipment. The atmosphere is friendly and welcoming, which I love. They offer a great stretch class, and I only wish they had more classes like it. There are plenty of free classes to join, and personal trainers are available if you're willing to pay extra. One of the best things is the flexibility - you can cancel or freeze your membership any time with no contract commitment. The only downside is that the instructions for parking and finding the entrance could be clearer. Overall, it's a great place to work out.
17 October 2024
Unprompted review
Reply from PureGym UK - New Barnet
Hi Kara - Thank you so much for your feedback! We're glad to hear you're enjoying the friendly and welcoming atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized. Your point raised on parking registration is acknowledged and we will address this in-club.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Excellent stretch class
Excellent stretch class. Wish they had more.
16 October 2024
Unprompted review
Reply from PureGym UK - New Barnet
Hi Marie - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts.
We are really happy to hear you enjoy using the gym and we'll look further into providing more for you! Thanks, PureGym
Clean, spacious and everything you need
Clean, spacious and lots of equipment that is in good condition
13 October 2024
Unprompted review
Reply from PureGym UK - New Barnet
Hi Massimo - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.
We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.
Reply from PureGym UK - New Barnet
Hey Robert - That's awesome to hear and thanks for the 5* review!
Thanks, PureGym
I bought the £9.99 day pass for New…
I bought the £9.99 day pass for New Barnet gym, but no code was sent to my email (receipt was sent though, also checked my spam and nothing there). I tried to find an email or phone number for any customer service but was unable to. I went to the gym incase to try to find some staff, my boyfriend (who is a member) went in and spent time looking for someone, as I thought I could show the receipt and maybe get in, but there was nobody around. I also rang the assistance button multiple times outside the gym entrance pods without any luck. After waiting for 20 mins I gave up and went home, without even being able to go to they gym. If anyone from puregym reads this please can you help, as id like to get a refund (I know you can’t for day passes however I didn’t even get a chance to use it!) but haven’t been able to find any way to talk to someone. I have also dm’d New Barnet’s pure gym account on Instagram with no luck. I’m sure I would’ve had a great time if I went! Just want my tenner back x
2 September 2024
Reply from PureGym UK - New Barnet
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience this caused on the day.
It would really help us if you could get in touch directly with Member Services to provide more information so this can be properly investigated.
They can be contacted via our direct social channels or can email via member.services@puregym.com Thanks, PureGym
I'm a returning ex-member and I'm glad to be back!…
I'm a returning ex-member and I'm glad to be back. I love the friendly atmosphere and range of equipment!
23 August 2024
Reply from PureGym UK - New Barnet
Hi William, thank you for taking the time to leave this 5* review!
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you're back at PureGym!
Thanks, PureGym
I have paid and is a waste of money
26 July 2024
Reply from PureGym UK - New Barnet
Hi Edgar. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
No Air-conditioning
Dear Puregym
I am writing to inform you that after my gym session today my underpants are anything but pure.
I have just finished a typically gruelling session in my local PureGym, inside which, despite mild temperatures outside, felt like a sweltering sauna. The humid air was virtually unbreathable and seemingly had no escape, brazenly using my underpants like its own personal sink.
The inexplicably bizarre lack of air-conditioning not only stifled my usual performance into a crushing fatigue, but more importantly left my underpants stuck to my bumcrack with more adhesion than the chewing gum I picked up on the sole of my shoe from one of the treadmills. Better sort out those treadmills and the chavs that chew gum while using them.
Let me be clear. My bumhole and crack are absolutely no-go areas for PureGym, and the imposition of an unwanted lather of sweat saturating my pants is tantamount to inappropriate contact at best and outright aggravated assault at worst. I do not need beads of sweat rappelling into the abyss of my bumcrack like an invasion of illegal immigrants, only to permeate through the individual bum hairs that filter out my daily contingent of faecal matter. In lieu of the decorative changes being made to the gym’s interior, PureGym is more than welcome to this faecal overspill, but you do not have the right to acquire it in a hostile takeover caused by excessive heat. I will happily slap it onto the newly painted walls with my hands if they are not themselves too wet with sweat.
Thus, in the interest of limiting the involvement of my bumhole, crack and rectal contents, I would respectfully ask you to ensure that the air-conditioning within the gym is working efficiently and at sufficiently low enough temperatures that I can easily peel my underpants from my bum cheeks without leaving an itchy rash.
If this requested change does not occur, then in the absence of air-conditioning I will simply attend my gym sessions with an absence of my underpants, allowing what limited air there is to gratefully waft through my bum, scooping up whatever particles of matter manage to adhere to it. My perky brown anus will, of course, be visible to other patrons, who may or may not be offended by the sheer pungency in the aftermath of the curry I ate the night before. I cannot guarantee that I will not contribute to the thickness and piquancy of the acrid humidity with my own rectal emanations.
If such a scenario does not meet with your preferences than please ensure the air-conditioning is operational without delay.
Thank you kindly for your help in this matter.
10 June 2024
Unprompted review
Reply from PureGym UK - New Barnet
Hi there, thanks for your review and we're sorry to see the 1 star.
We use air conditioning units which heat the air when it drops below 17.5C, and cools the air when it goes higher than 21.5C, keeping the temperature within the gym at an acceptable level.
This is regularly checked to ensure the units are operating as they should be across all of our gyms automatically.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Thanks, PureGym
Need clearer instructions
No clear instructions as to how to park if driving or where the entrance from the car park is and as I walked in I had to askbi. The office where do I go for my induction the lady who took me round knew her stuff and answered all my questions well
3 May 2024
Reply from PureGym UK - New Barnet
Hi Chris, thank you for the 5* review and welcome to PureGym!
We hope you enjoy your future visits to the gym!
Thanks, PureGym
A lot of equipment is broken and has…
A lot of equipment is broken and has been for some time.
26 April 2024
Reply from PureGym UK - New Barnet
Hi Dan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused during this time.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Clean well equipped gym
Clean well equipped gym, plenty of free classes to join, PT trainers available (at extra cost).
Also no.1 reason I joined, no contract commitment, cancel any time or freeze membership
28 March 2024
Unprompted review
Reply from PureGym UK - New Barnet
Hi Andy! Thanks for taking the time to leave this 4 star review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know how important flexibility is to our members and therefore, are a no contract gym. You can cancel your membership anytime or make any changes, at any point!
Hope you continue to enjoy your time with us! Thanks, PureGym
Far too busy and not all equipment in…
Far too busy and not all equipment in working order
27 March 2024
Reply from PureGym UK - New Barnet
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
We are equally as disappointed when equipment is out of order and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
It can be hit or miss with these gyms.
It can be hit or miss with these gyms.
I rejoined Pure New Barnet after a 4 year gap (covid and work). The gym was really good back them. But now it is thr most gheto gym I have ever seen.
Lockers are all broken into, locker room is void of all the vanity stations that were once there. Benches are missing. The lockers are just a big open room with smashed up lockers and a smell of urin. What on earth happened.
No equipment changes in 4years
Do not buy a memberships before viewing your local branch.
18 March 2024
Reply from PureGym UK - New Barnet
Hi Ewan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Reply from PureGym UK - New Barnet
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the joining process easy and enjoy using the gym overall!
Thanks, PureGym
Very good service and accessible gyms
Very good service and accessible gyms. Good choice of classes and equipment. Highly recommended
11 February 2024
Reply from PureGym UK - New Barnet
Hi CP. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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