Hardly anywhere now to MOT a motorcycle in Rugby, staff made me feel extremely welcome and offered me a free hot drink whilst I wait. Easy to book and very easy to find! I found out that they also... See more
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We have used Protyre in Warwick for years and having moved, we decided to try Protyre Rugby. I can honestly say that the customer service plus the speed and quality of the work was excellent. Will def... See more
The whole experience was excellent. Had 2 tyres replaced which didn’t take them long at all,Staff are super friendly and had a coffee while I was waiting which was a nice touch! It’s a Lovely modern... See more
Company replied
An exceptionally good experience. I needed a tyre checked before going to my father's funeral. Compassionate as the woman behind the counter was, she arranged for someone to check it immediately and... See more
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Company details
About Protyre Autocare - Rugby Paynes Lane
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
11 Paynes Lane, Rugby, CV21 2UH, Rugby, Warwickshire, United Kingdom
- 01788 542292
4.6
Excellent
1K reviews
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fast service
11 May 2026
Excellent Service
They deal straightforwardly with you, are efficient, and do what they say they'll do.
30 April 2026
Efficient and polite
No issues with the services and communication all effective. Price is competitive.
27 April 2026
Motorcycle MOT
Friendly, knowledgeable staff, very clean waiting area. Easy booking service. Also a good hot drinks machine!
18 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dangerous avoid at all costs
!!AVOID AVOID AVOID AVOID AVOID AVOID AVOID !!
Our car went in for an mot and failed on rear pads we were advised to replace the rear pads and discs which we agreed to . unfortunately their technicians decided to start work on the front brakes as the manager said “just as bad as the rear”, (yet the following day had passed its MOT with rear brake being replaced) the tech started to hammer the discs off which caused damage. The manager said it wouldn’t take 6 whacks of a hammer to get a disc off, but once he noticed they had done the wrong brakes they’re fitted the discs back on. The now damaged discs are back on the vehicle and I now have a warning light on for tyre pressure on that corner. This all went unnoticed for about a week until we noticed a wheel nut on our drive way and a locking wheel nut was completely missing . we contacted the rugby depot and they did admit fault and they even left us a nice apologetic voicemail admitting fault. They arranged for us to come in the same afternoon to replace and re torque all of the wheels nuts up. and then they wanted to charge us to replace the damaged discs to the front which were not damaged or a mot failure, until the technician got the hammer on it . after multiple attempts to contact head office we have had no reply
my advice is do not use the rugby depot
31 March 2026
Unprompted review
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Aimee Ballard,
Thank you for taking the time to get in touch and provide this update.
Please accept our apologies for the delay in response from the Area Manager. We can confirm your complaint was raised with Higher Management on the 21/04/2026 following your email.
We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns.
Kindest Regards,
Georgia
Customer Care - Protyre
Good Service
Although, they didn't have what I needed, they understood what I needed and directed me to the right place to get it. Once I obtained the tyre, Protyre fitted and balanced it straight away.
20 April 2026
Always Great Prices & Service
Dead easy to order online with a guaranteed timeslot.
Dropped off my motorcycle wheels and they phoned sooner than expected to say they were ready.
Always take care of my precious alloys and offer the best "fitted & balanced" prices.
Electronic invoice received promptly, so I can claim my promotion from Michelin.
20 April 2026
Happy customer
Made an appointment. Turned up and got my bike tyres fitted. Very good service
20 August 2025
Great customer service and completed…
Great customer service and completed job straight away
15 April 2026
Was given an extortionate quote to…
Was given an extortionate quote to replace a door handle. I ended up doing this myself in half an hour. Do the cost of £8 yes I understand you have to use the genuine parts but an hour and half quotes to do this. Staff experience ok but some staff mocking others isn’t a good look in the front of house. Won’t be retuning
15 April 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
The help that I was given by…
The help that I was given by knowledgeable staff and the prompt attention to my urgent need for new tyres.
13 April 2026
Brilliant service and staff x Coffee…
Brilliant service and staff x Coffee whilst I wait was a real bonus x
13 April 2026
Motorcycle Mot
Very helpful in sorting MOT on scooter. Sourced the parts and did the job promptly . Mechanic and receptionist great customer service.
8 April 2026
Excellent
Booked mot over phone with them took car in 830 for mot they telephoned at 920 to say car passed mot and ready to collect. Excellent service provided have used protyre/tw tyres for many years would recommend.
1 April 2026
Mot went well and quick
Mot went well and quick. They also sent emails with prices for recommended work same day. Good service.
1 April 2026
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