Hardly anywhere now to MOT a motorcycle in Rugby, staff made me feel extremely welcome and offered me a free hot drink whilst I wait. Easy to book and very easy to find! I found out that they also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked a motorcycle rear tyre and the service from Assistant Manager, Sammie, was so good with rapid responses that I then took my Mini in which needed 4 tyres. Very efficient and great service.
Company replied
We have used Protyre in Warwick for years and having moved, we decided to try Protyre Rugby. I can honestly say that the customer service plus the speed and quality of the work was excellent. Will def... See more
Company replied
The whole experience was excellent. Had 2 tyres replaced which didn’t take them long at all,Staff are super friendly and had a coffee while I was waiting which was a nice touch! It’s a Lovely modern... See more
Company replied
Company details
About Protyre Autocare - Rugby Paynes Lane
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
11 Paynes Lane, Rugby, CV21 2UH, Rugby, Warwickshire, United Kingdom
- 01788 542292
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All round a great garage
Easy to book online, competitive pricing, warm welcome, free hot drinks, lovely waiting room. Can watch MOT if you wish
22 July 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Miss Shand,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Shelley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Experts and great service
This was the third garage I took my car to for a loud humming sound accompanied with vibration. No one else was able to find the problem but the mechanic here knew what it was and got it sorted. They also checked all the other things that other garages had flagged and confirmed all was okay there. Amazing team, and great experience
14 July 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Freya,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Mrs Williams,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Zero level of knowledge
20 July 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Maria,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
GreT service to solve the tyre issue…
GreT service to solve the tyre issue without replacemento
15 July 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Professional
A very polite, efficient and pleasant experience. Have been to Protyre Autocare, Rugby for many years. Always come away feeling the staff have been fair, professional and honest. Would always recommend.
6 July 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Mr Aaron,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Would recommend
So straightforward to get a quote and subsequent service and MOT. Everything was very well explained and they were able to accommodate my timings which changed on the day.
Everyone very friendly and professional.
10 July 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Maxine,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
An exceptionally good experience
An exceptionally good experience. I needed a tyre checked before going to my father's funeral. Compassionate as the woman behind the counter was, she arranged for someone to check it immediately and assure me there was no risk involved driving it. The kind mechanic who explained it was all fine was patient and kind.
Honestly, this team stood out for kindness and effectiveness just to be supportive to someone else. That is worth mentioning. Thanks.
8 July 2026
Unprompted review
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Gwen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and staff
Excellent service. The staff are knowledgeable and extremely present, Thank you
8 July 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Pete,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Airton overhaul
Great service and always honest and efficient feedback. Have been a customer since 1980.air
2 July 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Michael,
Thank you for your wonderful feedback and for being such a loyal customer for so many years. We are delighted to hear that you consistently receive honest and efficient service from our team in centre.
Best regards,
Eddie
Customer Care - Protyre
Thank you once again for being such a…
Thank you once again for being such a professional helpful team
2 July 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Mrs S White,
Thank you for leaving us a 5 star review of your experience at our Rugby Paynes Lane centre. We're delighted to hear that you found the team in centre to be a professional and helpful team. Thank you for your custom.
Best regards,
Eddie
Customer Care - Protyre
I suspected I had a puncture
I suspected I had a puncture and the team here dealt with me quickly and professionally. Fortunately, it was repairable, and I was on my way in next ot no time. The staff were courteous and attentive, it was a refreshing experience
3 July 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Tim,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good Value for Money.
Good Value for Money.
The staff are always friendly and efficient.
Easy booking MOT online.
Reasonable pricing.
6 July 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Trevor,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Replacement MC rear tyre
Welcoming staff
Relaxed waiting area and superb service and price 10/10 👌
3 July 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Richard,
Thank you very much for leaving us this 5-star review. We are delighted to hear that you are happy with the service you received from the team at Rugby Paynes Lane. We appreciate your custom and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Website was easy to navigate
Website was easy to navigate, easy to get an appointment & to book online. I booked to have my air con re gassed, it was good value for money,& was.done quickly & efficiently
25 June 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Had my aircon regassed
Had my aircon regassed, very easy and quick from my point of view. Second time I've used Protyrez, will definitely use again.
24 June 2026
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Gillian,
We would like to thank you for sharing your feedback regarding the service you received at our Rugby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Malcolm,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.