The team replaced my (potholed) tyre and sorted the tracking quickly and at a decent price - no pressured upselling just good honest service.
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Great service on my tracking and also kindly pointed out many other things wrong with my car and also documented it so i can explain to my mechanic thanks again good quick prompt great communicatio... See more
Company replied
A huge thank you to Mike, Lee, Branden & co at Protyre, New Milton, Hampshire UK. First class service re ordering/fitting new tyre and front/rear wheel alignment, after unsuccessfully navigating my wa... See more
Company replied
Highly recommend the New Milton branch - all staff were knowledgeable, friendly & solution focussed. The team were happy and cohesive meaning the time spent there whilst work carried out was pleasant.... See more
Company details
About Protyre Autocare - New Milton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
131-133 Old Milton Rd, New Milton, BH25 6DP, New, Hampshire, United Kingdom
- 01425 613647
4.8
Excellent
2K reviews
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Reply from Protyre Autocare - New Milton
Hello Mr Thomas,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Milton
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Milton
Hello Matt,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy access
Easy access, friendly receptionist with humour. Great service, quick and efficient. I sought my tyres through blackcircle.com which price included choosing a local garage, date, a time slot and fitting...smoothe and efficient process.
24 August 2026
Reply from Protyre Autocare - New Milton
Hello Martyn,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Test didn’t work
Had an air con test and they said it was fine, so regassed it. But it only worked an hour so took it back in and they said it was leaking (which is the point of the test to check this!).
They were kind to refund but a lot of wasted time and diesel etc
20 August 2026
Reply from Protyre Autocare - New Milton
Dear Carrie Crouch,
Thank you for bringing this to our attention.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Disappointed …
Trying to upsell to a vulnerable female
Two garages said slight play but not needed to be done straight away
The car had been serviced the day before but I went to another garage to ask them they both said it’s fine
It’s not the way to do business if you want repeat customers.
26 August 2026
Reply from Protyre Autocare - New Milton
Dear Phil Irlam,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
No waiting
As usual, if you arrive without a booking, they can sometimes fit you in. Service is very prompt. On this visit, I thought the Air Conditioning re-gas (R134a) was expensive compared to the previous year.
26 August 2026
Reply from Protyre Autocare - New Milton
Hello Sarah,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that you found the team at our New Milton centre to be fantastic and professional. Thank you for your custom.
Best regards,
Eddie
Customer Care - Protyre
New rear Tyres
Efficient, friendly and fair price. Used before and will continue to do so.
18 August 2026
Reply from Protyre Autocare - New Milton
Hello Penny,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Fabulous Customer `Service
A huge thank you to Mike, Lee, Branden & co at Protyre, New Milton, Hampshire UK. First class service re ordering/fitting new tyre and front/rear wheel alignment, after unsuccessfully navigating my way through some of the very worst pot-holed/chasmed roads in the country on the Oxford ring road.....missed 99% of them, then got caught out! It is a huge pleasure to visit the centre with a team that are always very welcoming and hospitable; whilst providing excellent and very efficient competitively priced customer service. Thank you once again.
20 August 2026
Unprompted review
Reply from Protyre Autocare - New Milton
Hello Robert,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Milton
Hello Mrs McDonnell,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Helpful and honest
Helpful and honest, no bull or spin, just tells you how it is and what you need to do to rectify any issues.
15 August 2026
Reply from Protyre Autocare - New Milton
Hello Royston,
We would like to thank you for sharing your feedback regarding the service you received. We take customer service very seriously and want all of our customers to receive excellent service at all times, and we are delighted that the team in centre delivered this to you. Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Friendly service and advice
19 August 2026
Reply from Protyre Autocare - New Milton
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and a great price. Thanks…
Called in on spec as I had a suspected puncture in my BMW, the branch manager was most help ful and within 30 minutes they had fixed the puncture at a very price. Excellent service and recommend this branch of Pro Tyre most highly.
17 August 2026
Reply from Protyre Autocare - New Milton
Dear Mal Sanderson,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Excellent service as usual from Protyre.
17 August 2026
Reply from Protyre Autocare - New Milton
Hello Edward,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Andy made sure my minor problem with…
Andy made sure my minor problem with the tyre valve was easily resolved
17 August 2026
As usual brilliant service .
17 August 2026
Reply from Protyre Autocare - New Milton
Hello Sandra,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Milton
Hello Darryl,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Milton
Hello Mr Hollyoake,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and very friendly…
Excellent service and very friendly staff. Had a regas aircon done - boy what a difference that made! Used them before for a new battery. Same excellent service. Would recommend.
8 August 2026
Reply from Protyre Autocare - New Milton
Hello Paul,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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