Excellent experience today at Sowton ProTyre with getting the tracking done on my Model S Tesla. The guy on reception (didn't get his name) was friendly and helpful. Ben - the guy who did the track... See more
Company replied
Location
Switch locationApple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB
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I was so impressed with the service I received when visiting ProTyre at Sowton recently. Everyone was so supportive and explained the work that needed doing to my car thoroughly. I felt very reassured... See more
Company replied
Pro tyre had the tyres I wanted at a good price, and even better they could fit the same day. Everything was first class and they do deserve 5 stars, however a mix up with where the tyres were meant... See more
Despite being a Saturday morning, with plenty of customers they were able to repair my puncture. Excellent service, friendly and helpful staff. 110% service. I had a long journey back to Essex ahea... See more
Company replied
Company details
About Protyre Autocare - Exeter-Sowton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, United Kingdom
- 01392360022
4.7
Excellent
818 reviews
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Despite being a Saturday morning
Despite being a Saturday morning, with plenty of customers they were able to repair my puncture. Excellent service, friendly and helpful staff. 110% service. I had a long journey back to Essex ahead of me, so well done all.
17 October 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent experience today at Sowton ProTyre…
Excellent experience today at Sowton ProTyre with getting the tracking done on my Model S Tesla. The guy on reception (didn't get his name) was friendly and helpful.
Ben - the guy who did the tracking adjustment on my car, was brilliant! Helpful, knowledgeable and modest enough to ask how to access the service mode on my car and the PERFECT level of politeness 😁
I've also used the Marsh Barton ProTyre, they were great too. So I suspect they're an excellent company with well trained staff.
Highly recommend. A+.
16 October 2026
Unprompted review
Reply from Protyre Autocare - Exeter-Sowton
Hello Phil,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Exeter-Sowton
Hello Tim,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great guy on reception work carried ou…
Great guy on reception work carried ou on time and quickley
12 October 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Exeter-Sowton
Hello Lorraine,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Went above and beyond to repair my tyre…
Went above and beyond to repair my tyre while I waited. Very professional, polite and friendly. Would definitely use them everytime.
7 October 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Emma,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Really grateful to the team at Protyre…
Really grateful to the team at Protyre Sowton. They were so helpful, considerate and understanding, especially as I was in a difficult situation with two flat tyres. They did their best to help me get back on the road as quickly as possible. Really appreciate their kindness and excellent service!
3 October 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Ant,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I want to put a big shout out to Ben at…
I want to put a big shout out to Ben at the exeter branch on apple Lane. After having 4 new tyres put on my car a warning sign camd up on my dashboard and I rang him and he drove to meet me and put it right for me . So polite and excellent customer service thank you Ben
3 October 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Julie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always good service!!!
5 October 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
They fitted me in at short notice at…
They fitted me in at short notice at 9am, and repaired my tyre to save me the cost of a purchase.
5 October 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Mr Evans,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very professional 👏 staff very polite…
Very professional 👏 staff very polite and helpful
2 October 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Mr Aggett,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Long waits and wasted journeys
Bought two tyres online and picked a 10.30 time slot for fitting and a free tracking check. The tyres were not fitted until 11.30 so I had to come back for the tracking. When I returned the machine was being checked so I had to come back again only to be told the machine was now out of commission.
30 September 2026
Reply from Protyre Autocare - Exeter-Sowton
Dear Phil,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
A very good tyre depot
A very good tyre depot, friendly and free coffee whilst you wait.
However even on a £25 puncture they charge an environmental charge! WTF?
30 September 2026
Reply from Protyre Autocare - Exeter-Sowton
Dear Keith Wilson Dickson,
Thank you for taking the time to share your feedback,
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service
Holiday van emergency! These guys went out of their way to help us despite being clearly busy already. All staff were friendly and professional. Excellent service
28 September 2026
Unprompted review
Reply from Protyre Autocare - Exeter-Sowton
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The guys are very friendly and helpful
The guys are very friendly and helpful. Perfect job 👏
23 September 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Luan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Purchase 2 Fallen tyres
Purchase 2 Fallen tyres. Very good experience at the fitting centre, reception was very well managed. Offered a free hot drink. Plenty of seating, quick fitting service & the price was much cheaper for the tyres that I wanted.
23 September 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Exeter-Sowton
Dear Tim Hall,
Thank you for your feedback . We are sorry to hear that your recent visit to our Exeter-Sowton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Exeter-Sowton
Hello Ms Wallace,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Exeter-Sowton
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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