Protyre Autocare - Exeter-Sowton Reviews 

763
TrustScore 4.5 out of 5

4.7

Apple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Yet another puncher, just turned up, the depot was busy but still they managed to fit me in within 2 hours Absolutely brilliant staff, nobody is miserable, As pensioners we just want a hassle/st... See more

Company replied

Rated 5 out of 5 stars

My car was booked in and dealt with at the allocated time. There was some additional work which I had discussed with the manager as a possible issue. That was explained very professionally.

Company replied

Rated 5 out of 5 stars

I have not been here since it was Mid Devon Tyres, but the staff here at Protyre are absolutely fantastic and I will absolutely be recommending them to everyone! I booked my car in for a wheel alignm... See more

Company replied

Rated 5 out of 5 stars

Ben was really helpful when I needed my tyre and tracking doing. Nothing was too much hassle and he fit me in at short notice too. Would definitely recommend and ask to speak to Ben

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, United Kingdom

  • 01392360022

4.7

Excellent

TrustScore 4.5 out of 5

763 reviews

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4.7

All reviews

(763)

33,010 reviews in the last 12 months

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Rated 5 out of 5 stars

Ben was really helpful when I needed my…

Ben was really helpful when I needed my tyre and tracking doing. Nothing was too much hassle and he fit me in at short notice too. Would definitely recommend and ask to speak to Ben

2 September 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Max,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

My car was booked in and dealt with at Exeter Apple Lane

My car was booked in and dealt with at the allocated time. There was some additional work which I had discussed with the manager as a possible issue. That was explained very professionally.

13 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Kim,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Yet another puncher

Yet another puncher, just turned up, the depot was busy but still they managed to fit me in within 2 hours
Absolutely brilliant staff, nobody is miserable,
As pensioners we just want a hassle/stress free day, they certainly did that for us so we could get on with our day
Once again, brilliant service all round
Cheers
Neil

28 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Neil,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Honest, experienced, fast service and great staff

I have not been here since it was Mid Devon Tyres, but the staff here at Protyre are absolutely fantastic and I will absolutely be recommending them to everyone! I booked my car in for a wheel alignment using the simple online booking system, and took advantage of the great 50% offer. Despite being very busy on the day and working in the hottest of weather, the staff were fast and efficient, and communicated with me throughout my car being on the ramp. They even offered beverages while I waited. Having been let down by another garage, I booked with Protyre at the last minute, and I couldn't have been more delighted by them.
This is an honest and experienced garage, giving great service. Thank you guys!

26 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Mr Burgoyne,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Jeffrey,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service and experience

Great service and experience - really helpful. Thank you

26 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Johnny,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.

26 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Simon,

Thank you very much for leaving us this 5-star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton centre.

We appreciate your business and hope to see you again.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Peter,

Thank you very much for leaving us this 5-star review.

We always try to ensure our products and customer service are the best they can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton centre.

We appreciate your business and hope to see you again.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Everyone was friendly and helpful and…

Everyone was friendly and helpful and efficient.

12 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Ginnie,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

I had a puncture so a walk in no…

I had a puncture so a walk in no appointment, a warm polite welcome very busy at the time but gave me a precise time that the job could be completed, this was carried out promptly and I was made comfortable with a complimentary coffee a first class service gentleman on reception was excellent Thank you

24 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Mr Gribble,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton centre.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Just a very quick efficient service

Just a very quick efficient service. Left it with them for an hour for 2 new front tyres and an alignment, walked to the gym round the corner and an hour later it was ready. Friendly staff who even changed a brake light for free.

12 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Dear Jasyboy,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter-Sowton branch.

we will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Great price through Groupon for gas…

Great price through Groupon for gas refill. quick service, as as promised. Thank you

19 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello J Bowden,

Thank you very much for leaving us this 5-star review.

We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service you received.

We appreciate your business and hope to welcome you again in the future.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Booking process easy

Booking process easy.
Staff all capable, followed by a great service very happy.

19 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello John,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good service well delivered

The booking person was very helpful indeed and the whole experience was vey good.

19 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Sandra​,

We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Courteous staff

Courteous staff. Good reading material whilst I waited. Car returned within 30 mins as promised.

14 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Nick​,

We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Kim,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

First time using this company

First time using this company. It was recommended by a friend.
Liked the ease of booking an appointment, the selection choice and price of tyres.
Fast efficient service. Staff were friendly.

12 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Mr Hall,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

No problems and great service

Protyre fitted me in the next day and gave me some good advice on what tyre to choose. It did take longer even though I was booked in for a time and it wasn’t kept to but they were busy. I even bought some doughnuts for them.

5 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Paula,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Professigreat Companyonal well knowledgeable and…

Professional well knowledgeable and friendly Manager booked in at 1pm finished at 1.45pm despite staff shortages that day add to that a great purchase price would recommend

12 August 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Peter,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

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