My car's air conditioning stopped working one afternoon last week and I was given an appointment at Protyre at 9am the next morning. It took about 40 minutes and I was charged a very competitive price... See more
Company replied
Location
Switch location42-52 Charminster road, Charminster, BH8 8UR Bournemouth, Dorset, GB
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I had to have four tyres replaced, was informed there was an hour wait but ended up being over an hour and a half. I understand that sometimes this happens but was given no apology or explanat... See more
Company replied
İ have used this pace for so many years , my experience has always been very positive , all our car s tyres supplied by Protyre. Everyone who works there always friendly and profesional.
Company replied
Polite , helpful staff, regas started straight away, good price. Waiting room spacious, clean, wifi, air con, coffee machine. Online booking easy and prices clear. Would use again and recommend.
Company details
About Protyre Autocare - Bournemouth
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
42-52 Charminster road, Charminster, BH8 8UR, Bournemouth, Dorset, United Kingdom
- 01202 444999
4.6
Excellent
1K reviews
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They said they had mended my tyre but…
They said they had mended my tyre but as i was driving home rang me to say that there had been an error the tyre could not be mended. So i had to return the next day and sort 2 new tyres. Tyres had to be ordered, so in total 3 visits. Caused a lot of stress.
22 October 2025
Reply from Protyre Autocare - Bournemouth
Dear Mrs Ireland,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Bournemouth
Hello Mr Harris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bournemouth
Hello Rojgar,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly helpful service
20 October 2025
Reply from Protyre Autocare - Bournemouth
Hello Mr Pearce,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent value
Excellent value, top nothch customer service. They're always polite, knowledgeable
and very helpful. The work as fast as is possible and provide excellent value. I've used ProTyre for sevral years and I highly recommend them.
20 October 2025
Reply from Protyre Autocare - Bournemouth
Dear Vincenzo De Luca
We appreciate you taking the time to share your positive experience you had with our team at our Bournemouth branch !
We're happy to hear that you received top-notch customer service and found our team polite, knowledgeable, and helpful.
We're also glad that you feel the work was completed efficiently and provided excellent value.
Thank you for your recommendation!
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh Customer care - Protyre
Good service and a coffee machine nice
20 October 2025
A quick fix
I only have an hour for lunch so I quickly popped in hoping that my puncture wouldn't take long. I explained this at the desk and within 5 minutes it was all sorted, tyre fixed. The staff are always helpful & nice.
20 October 2025
Tires changed, John was Brilliant
Booked in to get two tires changed. I booked in for half 3 and I finished work early so I phoned in to request an earlier booking. John on the phone was very helpful.
Turns out both tires were the wrong size and thankfully they had the correct tires. John was excellent and provided a great service. Any time I need my tires changed I know where to go.
18 October 2025
Unprompted review
Reply from Protyre Autocare - Bournemouth
Hello Demetri,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from John.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The tracking was done very well
The tracking was done very well. The car drives a lot better and I was informed all the way of what's going on.
15 October 2025
Fast service fixing a puncture 🙂
Helped my step mum out with an unbooked puncture on Saturday at short notice. She was over the moon and very happy with the fast service
11 October 2025
Unprompted review
Reply from Protyre Autocare - Bournemouth
Hello Patricia,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and advice Staff very friendly and give good…
Staff very friendly and give good advice on what tyres to get to suit car
Service very good
6 October 2025
Reply from Protyre Autocare - Bournemouth
Hello Mrs Perkins,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Over promised and under delivered
I booked a tyre tracking & alignment assessment online via the booking system. I turned up at the agreed time, only to be told that they were too busy to see me and asked me to rebook for another day. So I returned a few days later at the agreed time and waited in reception for 50 minutes before my car was checked. The manager did apologise for the delay, but clearly the online booking system appointments don't match supply & demand. Whilst waiting in the reception area there were a few other disgruntled customers due to a delay with their timed appointment. Unfortunately Protyre over promised and under delivered! I did eventually get my tyre alignment done but wasted almost 3 hours of my time over the two dates I had booked.
6 October 2025
Reply from Protyre Autocare - Bournemouth
Dear M B,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Forgot to fit my tyres.
Dropped off two loose wheels for new tyres to be fitted during a one hour booked slot (so they didn’t even need to take them off the car). Returned after 90 minutes to find that they had forgotten to fit them. Had to take time out of my day several days later to go and pick them up once fitted. Then when I did get back it took ages for me to be served (another customer had had his ordered tyres lost and was getting very annoyed in reception), and when I got home I realised no valve caps had been fitted. Have had very good service in the past from these guys but it seemed like new faces were present this time.
6 October 2025
Reply from Protyre Autocare - Bournemouth
Dear Tony,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Expert and speedy assistance
Expert and speedy assistance. Courteous and friendly always. Well priced too!
6 October 2025
Reply from Protyre Autocare - Bournemouth
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received at our Bournemouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very poor untimely service
I had a flat tyre on Sunday 28th September and booked online for a new tyre to replace the existing one at Protyre in Charmister at 9.30am on Monday 29th. I arrived at 9.20am and handed over my keys, there were already two cars on the ramps, and three people in the waiting room. People came in for various services and most were told that one employee had not turned up that morning and that meant there was a delay, but bookings were still being taken for later I'm the day and throughout the week. I waited for one and three quarters of an hour for my tyre to be changed,and even then the person on reception forgot to inform me thar my car was ready, it wasn't until a colleague of his asked me west car I was waiting for, which was on the forecourt in the car park.Had I known that it would be such a farce I would simply have gone elsewhere, and will do so in the future.
29 September 2025
Reply from Protyre Autocare - Bournemouth
Dear Steve McLaughlin,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Bournemouth are superb for classics
Had 5 tyres replaced on a near 65 year old car by the guys in Bournemouth a few months ago, and totally forgot to drop a review until now.
They were superb throughout, and considerate of the age of the car, as well as confirming lifting points on the car beforehand.
Cannot fault the service, and their ability to find and fit weird and old sized tyres within about 2 days of me contacting them.
18 December 2024
Reply from Protyre Autocare - Bournemouth
Hello Phil,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Efficient and friendly service.
1 October 2025
Excellent service very quick
1 October 2025
25 September 25very pleased my experience
25 September 25. went for some help when a warning sign for my tyres came on. Tried them before. Very impressed had time to help and answer questions. Guy on desk, i think called Simon and his colleague really helpful. Noting too much trouble and I did have several questions. Will be my first choice locally. Nice people and decent coffee machine.
25 September 2025
Unprompted review
Reply from Protyre Autocare - Bournemouth
Hello Peter,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bournemouth branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Aggressive staff
The gentleman was more concerned with screaming at someone who had parked their car in the car park to use the shop across the road (it was very aggressive shouting and chasing after him) than finishing explaining the work being done on my car. He also then told me the tyre that was replaced by them less than a year ago needed changing. Felt like I was just being extorted for money
26 September 2025
Reply from Protyre Autocare - Bournemouth
Dear Annabel Wais ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Bournemouth branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
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