Had an accident and needed two tyres replaced, rims checked and tracking checked. Staff were really helpful, rims and tracking thankfully ok. 2 EV tyres fitted at a reasonable price. Turned a real pro... See more
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Good friendly service to fit four tyres, carried out at a pre-arranged time. Prior online tyre purchase was pretty easy. Tracking also adjusted but steering wheel not fully restored to top dead centre... See more
We had a tyre repaired at Protyre Autocare this morning and were really pleased with the service. Despite the shop being busy with customers, the team worked quickly and efficiently without cutting an... See more
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Easy to make contact by phone to get a quote. Fully inclusive price. Appointment system to minimise waiting. Polite staff comfortable, clean waiting area with up to date newspapers to browse. Would h... See more
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Company details
About Protyre Autocare - Ashbourne Retail
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Waterside Road, Ashbourne, DE6 1DG, Derbyshire, England, United Kingdom
- 01335 289530
4.7
Excellent
1K reviews
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Reply from Protyre Autocare - Ashbourne Retail
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I had a puncture and came to fix it
I had a puncture and came to fix it. They did a check on the other tyres, found one deficient, and did other routine checks. The price was good. I would recommend them to any with a car. Thank you.
14 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Joe,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great price for the two tyres but the…
Great price for the two tyres but the service was very slow.
I had booked a slot for 8.30am on line. I arrived on time to find the workshop was empty with staff milling around so hoped for a quick turnaround. The fitting of my new tyres was so slow, even though I had told the reception staff I work commitments to fulfil hence booking the first slot of the day. After 45 minutes my car was in the workshop up on jacks but the old wheels were still in place. After an hour the wheels were removed. My car was finally handed back after 1 hour 25mins with two new rear tyres fitted, no tracking checks just fitting. I appreciate all the checks that are required but this does strike me as too long for this work.
12 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Dear Robert ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Ashbourne Retail branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Ashbourne Retail
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
A very professional outfit prices staff…
A very professional outfit prices staff faultless will certainly use this company again.
7 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Neil,
We would like to thank you for sharing your feedback regarding the service you received at our Ashbourne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Had an accident and needed two tyres…
Had an accident and needed two tyres replaced, rims checked and tracking checked. Staff were really helpful, rims and tracking thankfully ok. 2 EV tyres fitted at a reasonable price. Turned a real problem into a minor inconvenience, thank you.
29 September 2026
Unprompted review
Reply from Protyre Autocare - Ashbourne Retail
Dear Brian Morton,
Thank you for taking the time to share your really positive feedback!
We understand how stressful vehicle accidents can be, so we are delighted to hear that our team was able to help relieve that worry by checking your wheels and getting your electric vehicle safely back on the road. Providing helpful service and great value at a fair price is very important to us, and we are glad we could turn a difficult situation into a smooth experience for you at our Ashbourne Retail branch .
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Please don't hesitate to reach out if you have any questions or require further assistance in the future — we are always happy to help!
Efficient service at short notice
Friendly, efficient service when we needed our MoT completed at short notice.
30 September 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Mr Jones,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Oh My Word
I took my car into my local Protyre depot have the wheels tracked before a long motorway journey and this work was carried out to my satisfaction. However during the process the technician proceeded to carry out a complete investigation of the underside of my vehicle and wheels, something I had not asked for. I was slightly suspicious therefore when the report came through to read that my front brakes were 100% worn and the rears 75% worn. This despite the fact that when the car was MOT tested and serviced by my usual garage back at the end of July the condition of the brakes was reported as good with only around 20% wear.
As you can imagine I was a little concerned at this rapid deterioration and took my car back to my usual garage, from whom I have had great service for over 10 years. They immediately took the car into their workshop and after inspection confirmed that the brakes were still in good condition and had several thousand miles of wear left in them. There was no charge for this service, but how much would it have cost me if I had taken Protyres' report at face value, hundreds I suggest.
Needless to say I shall not be returning for any tyre oR mechanical related issues
21 September 2026
Unprompted review
Reply from Protyre Autocare - Ashbourne Retail
Dear Mr Coe,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service thank you.
21 September 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Sandra,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Everyone was friendly and helpful
Everyone was friendly and helpful. They went above and beyond to try to help. They made a difficult situation much easier for me.
16 September 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Mr Brudgeman,
We would like to thank you for sharing your feedback regarding the service you received at our Ashbourne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Brilliant price with a discount online.
16 September 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashbourne Retail
Hello Mr Johnson,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne Retail branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
We were on holiday and unfortunately…
We were on holiday and unfortunately had a puncture. I intended to replace both front tyres soon as the tread was at 3mm. Not wanting to pay for a repair I decided to replace them. Your technician was excellent and sorted size and make and I was back on the road in 2hrs.
16 September 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Peter,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
A little short of perfection!
Good friendly service to fit four tyres, carried out at a pre-arranged time. Prior online tyre purchase was pretty easy. Tracking also adjusted but steering wheel not fully restored to top dead centre. One of the (black finish) wheels was chipped in the tyre mounting process, which I didn't notice at the time. These quality assurance issues cost the 5 star rating.
9 September 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Website easy to navigate
Website easy to navigate, good price on tyre , quick fitting time . It was a good experience
11 September 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received at our Ashbourne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good friendly service
Easy booking system.
Treated with courtesy and all job completed on time and price!
7 September 2026
Reply from Protyre Autocare - Ashbourne Retail
Dear Mick Barkley,
Thank you for your review,
We're so pleased to hear you found our booking system easy to use and that our team at our Ashbourne Retail branch provided courteous service.
We appreciate your positive feedback on the timely completion and pricing of the job.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great service and help as always
As always, great staff and a fast and great service. Had an unexpected tyre problem and they were able to fit me in and resolve the problem at short notice, getting me back up and running.
31 August 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Simon,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Professional Service
Professional, prompt service. Very courteous and great value for money
25 August 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Susan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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