Had an accident and needed two tyres replaced, rims checked and tracking checked. Staff were really helpful, rims and tracking thankfully ok. 2 EV tyres fitted at a reasonable price. Turned a real pro... See more
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Good friendly service to fit four tyres, carried out at a pre-arranged time. Prior online tyre purchase was pretty easy. Tracking also adjusted but steering wheel not fully restored to top dead centre... See more
We had a tyre repaired at Protyre Autocare this morning and were really pleased with the service. Despite the shop being busy with customers, the team worked quickly and efficiently without cutting an... See more
Company replied
Easy to make contact by phone to get a quote. Fully inclusive price. Appointment system to minimise waiting. Polite staff comfortable, clean waiting area with up to date newspapers to browse. Would h... See more
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Company details
About Protyre Autocare - Ashbourne Retail
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Waterside Road, Ashbourne, DE6 1DG, Derbyshire, England, United Kingdom
- 01335 289530
4.7
Excellent
1K reviews
Asks customers to review
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visit Ashbourne branch today
visit Ashbourne branch today , for 2 new tyres fitted , I asked could they check if it was the front drivers side tyre or was the a crack in the alloy , he looked at me like I knew nothing , so I repeated myself and he said yer I assumed this was yes , I asked roughly how long 44”5mins to an hour .. ok longer than normal to where I usually go , I went for a walk and came back about 40
Mins later , car on ramp no tyres on it and everyone In the office .. ok .. I sat and waited till the 3;20 for someone to come and shout Clio … oh that must be me I said , no Mrs follows or first name just Clio … as in the car .. I asked was it the tyre or the alloy he said erm what I repeated myself again , his answer was dont know , they fitted two new tyres and I may not of needed them I as I asked they to check the alloy , to which the message has not been passed on from the guy behind the desk on the phone , he told me my brake discs was on 2 mil and he would book me in … my reply No Thank You … I replied , My Husband has been In this trade for 35 years and won awards on standards within the business… maybe I was expecting it to be the same , definitely was not , I will not return to this garage as they are rude no gloves was wore when doing my car no seat covers either floor was disgustingly filthy yea it’s a garage I get that but I’ve never been to one so disgusting filthy and appalling manners from management and staff and toilet was out of order ….. so it was in the 30th October at 2pm for possibly 2 tyres to be fitted which was ordered on black circles Mrs D Follows … or as they knew me , Clio
30 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Dear Mrs D Follows ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Ashbourne Retail branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
New tyres & Tracking
Had 4 new Michelin tyres and tracking completed. Excellent service and I would definitely use again.
23 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Mark,
We would like to thank you for sharing your feedback regarding the service you received at our Ashbourne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Easy to make appt online
Easy to make appt online. When dropped off no one on reception so had to wait to drop keys off. Took hours to change two tyres.
28 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Suzi,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always helpful and willing to sort out…
Always helpful and willing to sort out problems with my Honda CRV
26 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Same day booking
Same day booking. Very fast service. Good choice of tyres at competitive price.
21 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Terry,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashbourne Retail
Hello Gary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashbourne Retail
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent customer service and keen pricing !
Great team at Ashbourne - sound advice and competitive price
19 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Matt,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service at Protyre, Ashbourne.
I always receive excellent service at my local Protyre in Ashbourne, Derbyshire. The staff are friendly, helpful and trustworthy - definitely recommended for prompt, reliable service. Thank you! Les Garner
20 October 2026
Unprompted review
Reply from Protyre Autocare - Ashbourne Retail
Hello Kay,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good quick service…
21 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff were brilliant.
The staff were brilliant.
Toby and Dave were very helpful and knowledgeable.
The lady on reception who's name I'm ashamed to admit I've forgotten was friendly, clear and concise.
All good stuff.
21 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Mr Cantellow,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
A tyre was replaced and charged for…
A tyre was replaced and charged for when the tread was 5m and did not need replacing
19 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Dear paul west,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
I was very happy with the tyre fitting…
I was very happy with the tyre fitting etc. I was then told my brakes needed doing and was given a report of what percentage my brakes were.
I was told they could do the work. I then booked the car into my local garage, who we use all the time. I was told my brakes were fine. I am very disappointed with Protyre as we have been using this company for many years. We won't be going back as I feel I can't trust them now.
9 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Dear Rosie,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
I was given a guide time for the…
I was given a guide time for the service and kept informed.
I trust Protyre in Ashbourne and believe that my car will have everything done that it says on the tin! I am also always treated in a friendly and courteous manner.
Thank you
19 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Alan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashbourne Retail
Hello Mr Carr,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
As always a great service and…
As always a great service and reliability Van ready on time for collection.
19 October 2026
Reply from Protyre Autocare - Ashbourne Retail
Hello Cheryl,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashbourne Retail
Dear Customer,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
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