I can’t praise Sue enough for her speed and patience (with me in panic mode!). She made what could have easily been a horrible experience, actually a very pleasant experience. There was very little tu... See more
Company replied
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Excellent Support Team - when you can reach them. A suit we purchased had manufacturing issues and split on the seam on the first wear. Initially we had issues contacting support but I would advise... See more
Company replied
Called today as issues in placing an Order. Sue was most polite and helpful and apologised for telephone issues and also online purchase issues. Sue sent emails about my Order and a link for payment... See more
Company replied
There was a great range and choice of swimwear. My only regret is that ProSwimwear don’t use the standard sizing for the UK, like 10,12 etc. Without knowing my exact measurements or having a tape me... See more
Company replied
Company details
Written by the company
Proswimwear started in late 2006 as a specialist swimwear reseller aimed at serious swimmers. WHY ORDER FROM US? - The largest range and stock holding of performance swimwear in the world We now are the world's largest competitive swimwear shop. We stock a vast variety of swimwear and accessories. Our mission is to supply swimmers with the tools they need to achieve their swimming goals, whether you're swimming for fitness, competitively or just for fun! 10% OFF YOUR FIRST ORDER -New to ProSwimwear? We offer a 10% off your first order when you sign up to our newsletter, but don’t worry if you are not new , we have regular discount codes/offers available. Found something cheaper elsewhere? We'll not only match the price, we will also give you an extra 2% off the item! The T&C’s for this can be read on our website. DEAL OF THE MONTH- Every 30 days we specially select a group of products and apply extra savings to them, this can be up to 30% off their normal price. WORLD WIDE SHIPPING - We ship worldwide and our EU customer’s don’t pay any custom/taxes. NEXT DAY DELIVERY- We also offer free standard delivery for UK orders over £100 and offer Next Day and Saturday delivery for a small additional charge. WE SELL TOP BRANDS- We have customers from all around the world and stock products for all kinds of aquatic sports enthusiasts/professionals. Our customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. If you find products not on our store or if you find that it is not easy to shop on our site, please email feedback@proswimwear.co.uk and we will look to try an meet your request!
Contact info
Unit 1, Plum Lane, Dunwear, TA6 5HL, Bridgwater, United Kingdom
- 01278 550640
- info@proswimwear.co.uk
- www.proswimwear.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
I was really grateful for excellent customer service from this business. The items I ordered were delivered very promptly and quality was excellent. I would feel confident recommending them and purchasing again.
13 October 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Faith,
Thank you so much for a wonderful review!
We are happy to hear our products and services remain helpful to you.
We will keep doing are best for our customers and look forward to seeing you again soon!
The Proswimwear Team
Excellent customer service
Excellent customer service. Thanks for rapidly sorting out issues.
7 October 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Evaldas,
Thank you for taking the time to share your experience, we are delighted to hear your issue was sorted out promptly by our customer service team.
Look forward to seeing you shop in the future!
Kind regards
The Proswimwear Team
Fast and profesional service
Fast and profesional service. Everything was done in good mod thoe my order was not of very high amount…. Superh
2 October 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Mario,
Thank you for your feedback, we always appreciate this to help the business develop and grow.
Please do not hesitate to reach out in the future if you require our assistance, we are always happy to help!
Kind regards
The Proswimwear Team
Very satisfied
As always, proswimwear keep it high standards. They answer fast your doubts. And the products are awesome with a good price.
Thank you Proswimwear team (Ivy and Esther this time)
25 September 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Marillia,
Thank you for sharing your experience!
We are so pleased you are happy with the service provided, our aim is to give you the best possible experience whilst shopping with us, as we value all our customers!
We hope to see you again soon!
Kind regards
The Proswimwear Team
Received item promptly
Received item promptly. Unfortunately the item developed a fault after less than three months use. I contacted proswimwear and the response was immediate and a full refund made within days. Very impressed with the aftercare and response times.
19 September 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Keith,
Thanks for the feedback, we always appreciate this.
Our customer service team will always work to the best of their ability to find a suitable solution for any problems our customer's may face.
Hope to see you shop again soon!
Kind regards
The Proswimwear Team
Great products and excellent response…
Great products and excellent response when you try to contact them. Quality of items are great as genuine items sold.
5 September 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Sian,
We are so pleased you are happy with the service provided, our aim is to give you the best possible experience whilst shopping with us, as we value all our customers!
Thank you again for your continued support! We hope to see you again soon!
Regards The Proswimwear Team
Reply from ProSwimwear Ltd
Hello,
Thank you for the feedback, so glad we met your standards and were able to help you.
The Proswimwear Team
Regular customer experience.
I have been a regular customer of Proswimwear for a while now. They have a much larger range of items than any other retailer I have visited and their prices are lower on any identical items than the other retailers. Having such a large range does seem to slow their website down, though. When scrolling through the pages I often have to wait for the system to catch up. Most recently I placed an order which, when processed at checkout came to a total larger than I expected. I noticed that a buy one get one free offer had not gone through. I left a message with the support team. After consideration I was advised by Ivy that I will get a refund on one of the bogof items. It is clear to me that Proswimwear and their team values my custom very highly, any queries I raise are always followed up until they are satisfactorily resolved. I will certainly continue shopping with them.
29 August 2024
Unprompted review
Reply from ProSwimwear Ltd
Hello,
Thank you so much for the feedback. Great to know our hard work on keeping our prices competitive and maintaining our service standards are working.
Look forward to seeing you again soon
I would never recommend ProSwimwear
I would never recommend ProSwimwear. I have been buying from them for a while but I will not buy anymore. I bought a race suit in April. Literally worn twice and got ripped while trying the third time. No effort to help as manufacturer said it's not their fault. A full waste of money. In top of that I had to pay postage charge to get my items back. Very disappointed with their service.
13 August 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Uma,
We are extremely sorry to hear you were not happy with the service provided, I can assure you we do try to help all our customers regarding faulty issues.
We are very sorry for the inconvenience this has caused you.
Kind regards The Proswimwear Team
Peace of mind
I contacted proswimwear with an issue this morning and used their live chat system to speak to an advisor (Ivy), they were a massive help and helped put my mind at ease with the processes in place.
12 August 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Lee
Thank you for taking the time to leave a fantastic review!
We are thrilled to hear about your experience with our customer service team.
We hope to see you soon!
The proswimwear Team
Made a sale through good customer service
Really helpful, and happy to help me, guiding me to the right product i wanted. No pressure, just good service.
5 August 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Chris
Our customer service team are always willing to go above and beyond with each customer to make sure satisfaction is always guaranteed.
Hope to see you shop again soon!
The Proswimwear Team
Excellent products and excellent…
Excellent products and excellent customer service.
1 August 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Adrian,
We are so pleased you are happy with the service provided, our aim is to give you the best possible experience whilst shopping with us, as we value all our customers!
Thank you again for your continued support! We hope to see you again soon!
From the Proswimwear Team
Excellent customer service
After purchasing a costume which wasn't fit for purpose after a couple of months ,I emailed customer service.Agneta and Esther between them dealt with my issue politely and very promptly .High praise for their customer service.
30 July 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Lynett,
Thank you so much for the 5* Review and sharing your experience. I am so pleased our dedicated team members Agneta and Esther could help resolve the issue promptly, I will be sure to let them know.
We hope to see you shop again with us in the future!
From the Proswimwear Team
Proswimwear have quite simply the best…
Proswimwear have quite simply the best after sales customer service we have ever received from any online company.
Having had an issue with a 5 month old Speedo fast skin, we contacted Speedo UK directly to discuss a manufacturing defect, 6 emails later and no further on "we all know the drill with these companies!"
I was passed from pillar to post and asked the most ridiculous questions' over and over.
After 30 days its not really the retailers problem but out of interest i contacted proswimwear and was overjoyed with the professionalism, a quick email with some photos of the defect to the suit and 2 hours later a full refund,
Thank you Sue you have secured our business for the rest of our swimming days.
22 July 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Mark,
Thank you for your feedback, we are very happy to hear that Sue assisted you with your query and resolved the issue promptly.
Please don't hesitate to reach back if you have any further queries or concerns.
Look forward to seeing you shop again with us soon!
From the Proswimwear Team
Fastskin Hyper Elite goggles
My son spent some of his birthday money on some racing goggles but unfortunately the strap wouldn't hold and worked it's way loose during his swims. Ivy dealt with this issue very efficiently and it was resolved less than 24hrs after me raising a query! Great service!
21 July 2024
Unprompted review
Reply from ProSwimwear Ltd
Hello Sarah,
Thank you so much for a wonderful review!
Sorry to hear you had an issue with a product, we are happy to hear the issue was resolved quickly and the service received was helpful to you.
We will keep doing are best for our customers and look forward to seeing you again soon!
From the Proswimwear Team
An excelent client support
22 July 2024
Unprompted review
Reply from ProSwimwear Ltd
This is great to hear!
Thank you so much for the 5* Review and sharing your experience.
Hope to see you again soon!
The Proswimwear Team
Really responsive and helpful
19 July 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Elaine,
We are so pleased to hear you had a positive experience with shopping online, we are grateful for the review!
Look for ward to seeing you shop again soon!
From the Proswimwear Team.
Very happy with the products ordered…
Very happy with the products ordered and the service provided. I made a mistake with my address and PROSWIMWEAR re shipped it back to me with no question. I will only be using PROSWIMWEAR from now on.
8 July 2024
Unprompted review
Reply from ProSwimwear Ltd
Hello Kim,
Thank you, we really appreciate you taking the time to leave your feedback.
We are glad to hear the issue was solved for you.
We hope to see you shop again soon!
From the ProSwimwear team.
Return Swimwear
I emailed ProSwimwear at 10.30 for help to return a
swimming costume by 10.59 I had a reply with a link to
print off a returns label. Thank you again Customer Service for your prompt help. Thanks again Ivy.
5 July 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Michael,
We are so pleased you are happy with the service provided, our aim is to give you the best possible experience whilst shopping with us, as we value all our customers!
Thank you again for your continued support! We hope to see you again soon!
Kind regards
The Proswimwear Team
Excellent response to a query about an…
Excellent response to a query about an issue with a Speedo race suit purchased from Proswimwear. Helpful and friendly on the phone and asked me to send photos of the issues. After that I was kept informed at every stage of the process, and the end outcome was very fair and positive. Have never had an issue with a suit before and am really impressed and reassured by how Proswimwear dealt with it. Ivy was an excellent customer service advisor! Will definitely buy from Proswimwear again - highly recommend.
8 July 2024
Unprompted review
Reply from ProSwimwear Ltd
Hi Emily,
Thank you so much for a wonderful review!
We are sorry to hear you had an issue with a product. It's great to hear your issue was resolved promptly by our dedicated customer service team.
We love to help out as much as possible to give all our new and loyal customers the best experience.
We hope to see you back soon!
Kind regards
The Proswimwear Team
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