ProSwimwear Ltd Reviews 

Excellent customer service, very fast and efficient. Used several times and never been let down.

The service from this company was exceptional. I had the towel delivered in a couple of days. The quality of the item is consistent with the reliable goods from Speedo.

Proswimwear were prompt and no fuss after I sent an enquiry in relation to a new training swim suit which had a faulty seem after one training swim. The suit was worn on the same day as it was received. They have replaced the costume.
I would not hesitate to buy from ProSwimwear as their costumer service was efficient and excellent.

Amazing customer service and support from start to finish.

The customer service experience at pro swimwear is excellent! Quick response via email from a real person and not a robot! I must thank both Sue and Paige for their amazing support.

Quick efficient service and perfect product

Absolutely fine, do the job 👍

Posted my item the same day as ordered, was with me 3 days later and that was over the weekend!

Good price
Fast and efficient service

Great value and quick delivery. Excellent overall.

Best service and competative price

Good price, nice product FINIS Z2 Gold Zoomers - Size 45-46, quick delivery and well packed.

These are a replacement pair of Zone 3 thermal swim socks which have seen better days (they have been worn a lot!). They fit well and keep my feet warm so I wanted the same. Straightforward ordering process and delivered on schedule.

Have been waiting over 4 weeks for a refund.

Just chatting with Paige for information on their products Paige was most knowledgeable and helpful. This has prompted me to now return to their website and make some well informed purchases. Highly Recommended! :)

Updating my review following resolution.

Initial experience was very disappointing.

I received a wetsuit that was damaged on arrival and reported this immediately. The item was returned unused, however the company initially refused to issue a refund and claimed that I had caused the damage.

Only after further escalation was the matter properly reviewed and a refund was eventually issued.

While I appreciate that the issue has now been resolved, the process was unnecessarily stressful and time-consuming. Customers should not have to push this hard to receive a refund for a faulty item.

I hope the company improves how it handles similar situations in the future.

I wasn't familiar with the company and I was surprised by their professionalism and customer support.

Excellent experience! Super helpful and understanding customer service! Love the products

I placed the order at the end of November 2025. They sent me used swimwear, and it took two months before I received my refund. The case is still not closed, as I am dealing with the return of another swimsuit that I have wanted to return since delivery because it was too small. Due to insufficient communication and long delays between individual actions, a misunderstanding arose. The parcel was delivered three weeks ago, and I have received no message from the e-shop confirming delivery of the goods, while customer support keeps telling me that the parcel is still in transit, even though the post office confirmed it was delivered a long time ago. The whole case has been ongoing for three months, and the amount involved is £360. I will never shop from their e-shop again.

Ordered an item at 10.30 on Thursday, for my sons weekend swim competition. The company offered next day delivery with DPD, if you paid extra and ordered before 14.00 during the week. This would appear to just be another means to extract money from the customer, as our ordered item failed to arrive next day. On checking with DPD the day after ordering, the item was actually still with ProSwimwear. Goodness knows how long they will take to deliver. The next day delivery would appear to just be a scam. I will now have to seek a refund on the delivery cost, and may well just cancel the order and get it somewhere cheaper, where there is a few days wait on delivery.