Napapijri Reviews 

Ordered clothes, always happy with quality but sizing was off so returned. 2 weeks after they have received the clothes back still no refund, automated emails spouting nonsense unrelated to the questions being asked. T&C's not being complied with and calling a call centre "customer services" pointless. Want screenshot of their own email saying they received the goods as they have no record of receipt or the email. I would go as far as to question the ethics of this company and their senior management.

Have they sent the parcel via carrier pigeon? Is it flying the opposite way round the globe? I live in hope that the pigeon will arrive one day but as each day passes I fear for the feathery little fella.

Love their gear, will never order online again direct.
9 days in and the item is still 'in transit' Supposed to be a 3-5 day delivery.
Ordered it with 11 days til needed it, no in the slightest confident it will turn up, let alone in time !
No further correspondence and they use Yodel !!!
Shocking delivery time scales.

Woeful - 3 weeks to deliver a sweatshirt - it came from Prague (it didnt say it was shipping from abroad) - contacted customer service and got nowhere, they were totally off had, and to add insult to injury when it arrived it was tiny, im a large and ordered a large, couldn't even get it over my head - terrible experience that I will never repeat

Returned an expensive product. They claim I received a refund that is underway. 5 months later no refund received after countless attempts.

would give this company 0 stars if I could. I purchased a very expensive jacket and returned it because it didn’t fit. I then received an email confirming they had received my return and that a refund would be processed.

However, no refund ever came. When I followed up, I was told they couldn’t issue a refund because they “never received the return” - despite having already emailed me to confirm they had.

This is completely unacceptable and feels like a scam. Avoid at all costs. DO NOT SHOP HERE.

Absolutely awful company! Ordered a mens fleece which took long enough to dispatch then when i did receive my order it was completely wrong, I received a pair of leggings and gloves. Do not waist your money with this company, I wish I'd read all the negative reviews before they need to be investigated! For any waiting for a return threatening to get trading standards worked for me 10 days with out a refund then boom a couple of hours later refunded

Very stylish clothing mainly specialising in winter wear. Great after purchase service as I had to return a product but had missed the time frame in the return policy due to personal reasons. The customer service team was extremely understanding and decided to take the product back. I kept 2 sweatshirts as they look simple yet stylish.

Absolutely disgraceful.
Absolutely disgraceful.
Napapijri’s never-ending wait for a refund is beyond shocking. For a company of this size, deliberately delaying refunds feels like outright scamming customers. Zero transparency, zero respect, and terrible customer service. Avoid this company at all costs' will never never use them again awfull and very stressful experence !!

Ordered two jumpers from their site. Not happy with the quality or the fit. Very short in length; I thought I had ordered two jumpers, not crop tops! I will not be ordering ever again.

Awful communications and no sign of the package moving or being on the way to me. Had to reach out after a week only to hear that it is unlikely it has left the warehouse. I get the impression they did not want to honour my discount code. Won't be using this brand again.

Absolutely disgraceful.
Napapijri’s never-ending wait for a refund is beyond shocking. For a company of this size, deliberately delaying refunds feels like outright scamming customers. Zero transparency, zero respect, and terrible customer service. Avoid this company at all costs.

This is the last email I went to them, like many other people experience I’m after two months waiting for a refund.
Dear Sir or Madam,
I am writing to formally notify you of an outstanding refund related to a return of goods that was duly completed in November. Despite the return having been processed in full compliance with your return procedures, the corresponding refund has not yet been issued.

The excessive delay in processing this refund constitutes a breach of your contractual obligations and of applicable consumer protection regulations. To date, I have neither received the refunded amount nor a satisfactory explanation for the failure to process it within a reasonable timeframe.

I hereby request that the refund be issued immediately and that written confirmation be provided without further delay. Should this matter not be resolved promptly, I will be compelled to consider further action to enforce my consumer rights, including but not limited to initiating a formal complaint with the relevant consumer protection authorities and pursuing recovery through my payment provider.

Please consider this correspondence as a formal notice. I remain available to provide any additional documentation required to expedite the resolution of this matter.

I expect your prompt attention and confirmation of resolution.

Wouldn't even rate this company as 1 star. Absolutely shocking customer service. Returned my order due to sizing. Email received stating my order had been received but still no refund after 2 weeks. Contacted Napapijri and refunded has been refused. No explanation as to why and unable to speak to anyone regarding this.

Like many other I had a bad experience with the delivery, Yodel were incredibly slow and didn't provide any tracking info until it was delivered, however it was delivered to the complete wrong address and it took me days to find the parcel.

Now I have the jacket I am pleased with the product and it feels like great quality, just the delivery and slow customer service is letting them down.

It is worth noting that they do now stock their products in M&S in the UK so could be worth shopping there for a better experience!

Bought a hoodie for my eldest for Christmas, website seems legitimate. My daughter had a branded top, so I bought her a hoodie to match. Where is it? No information to its transit, nothing with its delivery company…emails are vague. I wish I’d read the feedback before buying!

Returned an order, still waiting for the refund. Terrible customer service and unreliable company.

I know this isn't their own verified profile, but I wanted to let others know I am experiencing similar issues to others on here.

I had an item purchased during their Black Friday sale, which never got delivered due to issues with Yodel and the parcel shop.

The item was returned back to the retailer and I'm still waiting refund.

Customer service initially stated the refund would be automatic, along with the usual 10 working days to appear in account, but I still haven't received an email confirming a refund.

Customer service are also not helpful; they just keep saying they have raised a manual refund to try and speed up the process.

I have tried by email and phone, getting nowhere.

This all seems highly unusual to me.

Good customer service when parcel didn’t get delivered. Was personal and resolved my issue. Delivery was very slow though took over a week to despatch my order.

Ordered item days ago and has not turned up. Cannot get a response from customer service team to understand status of order. Information on Yodel website gives no indication where item is.