Prospa New Zealand Reviews 

1,196
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and efficient, making the entire funding application process completely seamless and stress-free. People consistently note that the team provides exceptional support, offering clear guidance, flexible options, and ensuring quick responses to all financial requests. Some reviewers were not happy with the communication, mentioning poor service, wasted time, and frustrating delays when trying to resolve issues. A few customers also noted specific issues regarding a lack of clear reasoning, poor communication, and unhelpful responses from staff members during renewals.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the fast, efficient, and smooth... See more

Staff

Users describe positive interactions with staff, praising the team for being professional, friendly, and... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful and easy to talk... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting a fast and smooth process... See more

Response time

Reviewers express high satisfaction regarding the quick response times and efficient communication. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The overall service was great, Saxon was amzing to deal with very straight up and straight forward. So easy to complete and got approved very fast and had money in my account faster than I ever though... See more

Rated 5 out of 5 stars

I was really impressed with how easy it was to apply for funding. The online application was easy to follow and complete. the guy who called me was very friendly and was great to deal with. Once t... See more

Rated 5 out of 5 stars

It was very fast and went smoothly and well, didn’t really expect to it have a good progress with no stress or long waiting and I’m very proud for signing up for this.

Rated 5 out of 5 stars

I found the team that I had dealing with to be extremely helpful and very friendly. They had a great attitude and seemed to be very up to date with what they could offer and or what information was ne... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant

Written by the company

Being a small business owner can be tough, but accessing funds to help you reach your business goals doesn’t have to be. Prospa gets to know you and your business, so we can provide a personalised solution to match your business needs. Business funding is available from $2,000 to $500,000 with a smooth application, quick decision and funding possible in 24 hours. Join the thousands of small businesses who thrive with the support of Prospa.

Business loans made easy.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.5

All reviews

(1,196)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service from Prospa finance for…

Amazing service from Prospa finance for business owner. Staff who call to customer they really nice and update to person on time. This is my first time where I get the good experience in business loan applications.

Thanks very much
Regards
Iqbal singh

29 January 2024
Unprompted review
Rated 1 out of 5 stars

Don’t go there

Not sure now. Initially all went well recommended for sure. Now, pack of crooks. 2nd email payment not successful $35.00 penalty. Funds in Bank Account covered diligently. I called 0800 number passed on to another person who hung up before I could answer. Tried emailing customer review got a reply Post Master Demon. I did check reviews before I applied comments were of similar nature. All the good reviews appear generic. Extremely concerning, Don’t trust Prospa.
15/03/2024 After expressing my concerns, I did receive an email from customer service. They did try to understand where the problem was. Had no problems after that. I settled the debt early. The positive side Prospa delivered the loan smoothly. After the glitche we can say had no problems.

19 January 2024
Unprompted review
Prospa New Zealand logo

Reply from Prospa New Zealand

Hi James,
We regret to hear you have been having issues. Please reach out to us via email at assistance@prospa.com or via phone call at 0800 005 797 so we can grab some details about your account and investigate further.
Alternatively, you can send us a Direct Message on our Prospa NZ Facebook or Instagram account and we will get back to you.

Kind regards,
The team @ Prospa

Rated 5 out of 5 stars

Extremely quick and efficient.

Extremely quick and efficient as everything was sorted within 24 hours of a simple enquiry made. Informative and helpful. Very understanding of diverse financial situations. I'm very happy with the service of these people.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Its a slick operation!

I dealt with a few people in the set-up of this facility, they were all very efficient, polite and prompt. Things were set-up very quickly, everything explained well, and when I had trouble signing online, help was there immediately. Great Job!

11 December 2023
Unprompted review
Rated 3 out of 5 stars

Line of Credit

I requested $30k but was approved $18k. This was disappointing. Our small business has produced consistent profit for 3 years so we would not enter into any commitment we would not either service or repay. My contact person was always friendly and honest regarding the matter, thankyou Ilia. I know dissolving our family trusts complicated things & was drawn out due to many unforeseen delays, but we reached the end goal - nearly.

5 December 2023
Unprompted review
Rated 2 out of 5 stars

Really reluctant to use this facility

Really reluctant to use this facility. The interest rate is extraordinarily high for a loan with a personal guarantee. Cheaper to use credit cards for short term credit.
Will need to review Prospa as a provider.

29 November 2023
Unprompted review

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