Really nicely display in store of all products. Was able to purchase a kitchen tool that I required. Excellent quality. One year guarantee and good price especially as it was further reduced in the sa... See more
Location
Switch location2-3 Pydar Street, TR1 2AR Truro, GB
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See what reviewers are saying
Staff were so informative regarding the equipment I was looking at purchasing . They allowed me to trial the equipment and there was no pressure to purchase. I was extremely impressed with the whole e... See more
The two times we went into the shop both assistants were absolutely fantastic, knowledgeable about the products we wanted to buy but also above and beyond lovely to our two young children who were wit... See more
Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
2-3 Pydar Street, TR1 2AR, Truro, United Kingdom
4.9
Excellent
973 reviews
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The retail experience was awful
The retail experience was awful. Why employ people who clearly would prefer not to be there? We could have bought, say, four different sets of stock pots on line and returned the three we didn’t want, presumably resulting in you sending the returned items to landfill, but no we wanted to touch and feel the items. Truro has seen better days and unacceptable interaction with bored and unknowledgeable staff in your store, and possibly other Truro stores, does not encourage people to return to the “High Street”.
Up your game!
13 May 2026
Reply from ProCook - Truro
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Sales assistant was cheerful
Sales assistant was cheerful, knowledgable, provided excellent advice and very helpful.
12 May 2026
Reply from ProCook - Truro
We appreciate you sharing your experience! We're so glad to hear that our sales assistant was cheerful, knowledgeable, and provided excellent advice.
Frying pan
I was looking to replace my old ProCook frying pan. There were a number of pans on offer but i was unsure as to the difference. A delightful lady helped me make my choice - without any pressure to purchase a particular one./brand. This made for a pleasurable shopping experience.
10 May 2026
Reply from ProCook - Truro
We're so glad you had a pleasurable shopping experience while choosing a new frying pan. We appreciate your positive feedback regarding our team's helpfulness and lack of pressure. Thank you for sharing your thoughts!
Great shopping experience great…
Great shopping experience great products and such a helpful assistant thanks -
5 May 2026
Reply from ProCook - Truro
We're so glad you had a great shopping experience and found our products and assistant helpful!
Very friendly shop staff
Very friendly shop staff. Sharp knife with a full blade guard for a very reasonable price.
6 May 2026
Reply from ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy you found our staff friendly and our product great.
Staff always welcoming and helpful
2 May 2026
Reply from ProCook - Truro
We appreciate you letting us know our staff was welcoming and helpful; it means a lot to our team.
We were approached by Charlotte who…
We were approached by Charlotte who took us through the range of items available. She was friendly professionally and not at all pushy.
Could not fault the experience - she even brought the items out to our car.
6 May 2026
Reply from ProCook - Truro
We're so pleased to hear about your positive experience! It's wonderful that our team provided such friendly and professional assistance, even helping with your items to your car. Thank you for sharing your kind feedback.
Reply from ProCook - Truro
We're glad you enjoyed our quality products and friendly, knowledgeable staff!
Reply from ProCook - Truro
We appreciate your kind words.
Staff lovely and helpful
29 April 2026
The shop assistant was really polite…
The shop assistant was really polite and helpful without being intrusive.
3 May 2026
Lovely shop but snooty staff
Lovely shop with everything the home cook needs. However, I found the staff a bit snooty! I bought an oil sprayer and when the assistant asked which oil I used and said olive, she asked where I bought it from and when I said a supermarket she was very dismissive. Put’s me off going there again!
1 May 2026
Reply from ProCook - Truro
We are really sorry to read this and will pass your comments on to the store.
The staff where very knowledgeable and…
The staff where very knowledgeable and very friendly and dealt with my request would recommend a visit again
29 April 2026
Excellent service
Excellent service. Item demonstrated really well. Very friendly & helpful staff. They even gave our dog a treat! Highly recommend.
22 April 2026
Reply from ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received excellent service and found our staff friendly and helpful.
Really helpful and fun sales assitant…
Really helpful and fun sales assitant who helped us find exactly what we wanted.
22 April 2026
Reply from ProCook - Truro
We appreciate you sharing your experience! We're so glad to hear that our sales assistant helped you find what you wanted and that you had fun shopping with us.
Excellent staff memeber
We were shopping whilst on holiday, the staff member was extremely polite nice and chatty and helpful. A pleasure to shop here
26 April 2026
Reply from ProCook - Truro
We appreciate you sharing that our staff was pleasant, helpful, and knowledgeable, and that you had great service!
Excellent member of the Pro cook staff…
Excellent member of the Pro cook staff called Charlotte. She was amazing?ing, helpful and informative.
24 April 2026
Reply from ProCook - Truro
We're happy to hear that you had such a positive experience! It's great to know that a staff member was so helpful and informative. Thank you for your feedback.
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