VERY HELPFULY & NICE STAFF, WHAT WE NEEDED AT THE RIGHT PRICE, & HAVING SISSORS I CAN USE, OWNING TO MY HANDS, & IN A SAFTER CASE GREAT, GREAT SHOP, SO MUCH TO CHOOSE FROM THANK-YOU
Location
Switch locationUnit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW South Normanton, GB
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See what reviewers are saying
The staff were very helpful, offering advice and allowing us to try some of the products before we made up our minds. The store is quite small compared to other Pro Cook stores I've visited, but they... See more
Company replied
Renata at East Midlands ProCook was excellent. She listened attentively to my questions and answered in detail. She was able to demonstrate the differences between various knives and helped me choose... See more
Company replied
Tha Assistants are very knowledgeable about the products that are sold in the shop. You can browse in a comfortable and friendly atmosphere. The products are high quality and a cooks dream. Support... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW, South Normanton, United Kingdom
4.8
Excellent
1K reviews
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Good choice of kitchenware
Good choice of kitchenware, competitive and reasonably priced, very polite and warm staff
25 April 2026
Reply from ProCook - Mansfield
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our selection and staff.
Reply from ProCook - Mansfield
We appreciate you taking the time to leave us this wonderful review! We're so happy our staff helped you find the best pans.
Reply from ProCook - Mansfield
We appreciate you sharing that our staff was lovely and helpful! We are so glad you had a positive experience in our shop.
Excellent customer service.
Excellent customer service.
I purchased a group of 3 saucepans all priced separately. The very helpful assistant on the till looked for a discount code applicable if the pans were a set of 3. She found one and applied it which meant I saved £30. All of this was done without me asking. I think her name was Joanne. Absolutely brilliant service again.
21 April 2026
Reply from ProCook - Mansfield
We appreciate you taking the time to share your positive experience. We are happy to hear that the assistant was able to find a discount for you and provide excellent customer service. Thank you again for your feedback.
Reply from ProCook - Mansfield
We appreciate you letting us know our staff was knowledgeable and helpful; it means a lot to our team.
I went to buy some dinnerset
I went to buy some dinnerset, Wasn't in stock, so they ordered to for delivery . Saves me carry it around the shop and to the car,
7 April 2026
Reply from ProCook - Mansfield
We appreciate you taking the time to let us know that our customer service has been excellent throughout your experience.
Your staff member was so helpful which…
Your staff member was so helpful which meant I saved time and I bought the right pan and teapot. I had the usual friendly reception, so I will be back!
12 April 2026
Stainless Steel Sauté and frying pan purchase
The McArthurGlen shop has a wide selection of everything with good offers and the staff are very friendly. Renata was very pleasant and helped me to make my decision of purchasing stainless steel items which I am happy to say are very good products.
28 March 2026
William was great in store and really…
William was great in store and really helpful! Great customer service.
15 April 2026
Honest and polite staff helped guide us…
Honest and polite staff helped guide us on purchasing our best set of kitchen knives .
Location Mansfield
12 April 2026
Really good knowledgeable help from the…
Really good knowledgeable help from the in store assistant.
28 March 2026
Reply from ProCook - Mansfield
We appreciate you sharing that our in-store assistant was knowledgeable and helpful during your visit.
I was impressed by the quality of the…
I was impressed by the quality of the knife set I purchased. The service provided by the sales assistant was professional and courteous.
9 April 2026
Reply from ProCook - Mansfield
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were impressed with the quality and the service provided.
Always a great experience
The staff went above and beyond to find what I was looking for. All of my pro cook things are so far holding up really well (2+years) and it's a joy to cook with.
4 April 2026
Reply from ProCook - Mansfield
We're so happy to hear that our staff went above and beyond to find what you were looking for! It's great to know your pro cook things are holding up well and a joy to cook with.
The young man serving was very helpful
The young man serving was very helpful
Even to items of shelf for me and took them to the counter brilliant service
3 April 2026
Reply from ProCook - Mansfield
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received brilliant service from our helpful staff.
Reply from ProCook - Mansfield
We appreciate you letting us know our staff was helpful and friendly, and that you had great choices. It means a lot to our team.
Great Customer Service, good product.
We needed a new set of pots and pans. After a lot of searching and reading reviews we finally decided on a Pro Cook Professional 10 piece set. We know they are decent quality as we have used them extensively elsewhere. A visit to our nearest store at Mcarthur Glen, East Midlands followed. Here we were warmly greeted by a friendly person called Joanna. Big shout out to this lovely lady. She recalled my phone conversation with her the previous evening and was very helpful with the purchase - even as far as making an amendment to the items within the set to accomodate our requirements. We had missed an offer of £40 off but Joanna advised us that we could still get a discount by downloading the app, which amounted to the same money off. Wonderful service ! We cooked our first meal using the pans this evening and they appear to be just as good as the other set we have used. Would definitely recommend the pans and the shop at Mcarthur Glen East Midlands.
7 April 2026
Unprompted review
Reply from ProCook - Mansfield
We're happy to hear that you are pleased with your new cookware set and the service you received at our store. We appreciate you mentioning the assistance you received and are so glad we could accommodate your needs and provide a positive experience. Thank you for recommending our pans and our store!
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