Renata at East Midlands ProCook was excellent. She listened attentively to my questions and answered in detail. She was able to demonstrate the differences between various knives and helped me choose... See more
Location
Switch locationUnit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW South Normanton, GB
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See what reviewers are saying
Tha Assistants are very knowledgeable about the products that are sold in the shop. You can browse in a comfortable and friendly atmosphere. The products are high quality and a cooks dream. Support... See more
Company replied
The ladies in the store were lovely, very communicative, and very knowledgeable about all the products, the usage and the suitability. The store is very neat and tidy and very well laid out. Everythin... See more
arrived to purchase specific sale item, last one had been sold. Assistant asked if she could help, wr explained our purpose of visit, informed maybe one item at the Chesterfield shop, there was arran... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 43 & 44 East Midlands Designer Outlet, Mansfield Road, DE55 2JW, South Normanton, United Kingdom
4.8
Excellent
1K reviews
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Good service
The staff in ProCook were exceptionally helpful and friendly making this a good shopping experience.
14 August 2026
Good but details wrong
Service was good, but the pricing on the shelves was confusing. I bought a kettle and toaster combo and the shelve pricing proved different to the till price. No clear and obvious way to understand what I was expected to pay
14 August 2026
The ladies in the store were lovely
The ladies in the store were lovely, very communicative, and very knowledgeable about all the products, the usage and the suitability. The store is very neat and tidy and very well laid out. Everything easy to find and well displayed for you to take a proper look and feel for the products
14 August 2026
Great service by Renata at East Midland
Renata at East Midlands ProCook was excellent. She listened attentively to my questions and answered in detail. She was able to demonstrate the differences between various knives and helped me choose the most appropriate utensils. Simply excellent service
7 August 2026
Employee serving didn’t seem to know…
Employee serving didn’t seem to know what she was talking about and wasn’t listening to the questions I was asking them . The product also cost me more than advertised, it was only by 50p, so I didn’t bother enquiring why . Normally I have good experiences here, so wasn’t sure if they were new there.
13 August 2026
Staff was very helpful and the prices…
Staff was very helpful and the prices were decent.
13 August 2026
Good products and good service together…
Good products and good service together with nice staff
11 August 2026
Attentive staff and got what we wanted…
Attentive staff and got what we wanted quickly
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
very helpful person served me and…
very helpful person served me and helped me to find what i wanted.
10 August 2026
Reply from ProCook - Mansfield
We're so glad our team member was helpful and assisted you in finding exactly what you were looking for! Thank you for your kind words.
Tha Assistants are very knowledgeable…
Tha Assistants are very knowledgeable about the products that are sold in the shop. You can browse in a comfortable and friendly atmosphere. The products are high quality and a cooks dream.
Support is on offer should one require or request it.All staff friendly and professional. Highly recommend this store I will be shopping there again.
10 August 2026
Reply from ProCook - Mansfield
We're so pleased to hear you had such a positive experience in our store! It's wonderful that you found our assistants knowledgeable and the atmosphere comfortable and friendly. We're glad you appreciate the high-quality products and professional staff. We look forward to your next visit!
The sales assistant was lovely
The sales assistant was lovely, very friendly and informative about the products I purchased.
5 August 2026
Reply from ProCook - Mansfield
We're so glad you found our sales assistant lovely, friendly, and informative about your purchases! Thank you for your kind feedback.
Knowledgeable and friendly staff.
1 August 2026
Lovely lady helped me when I went in to…
Lovely lady helped me when I went in to purchase a knife . The store was clean and pleasant and the prices were good . After much searching through the locked drawer (knives are locked away for security) I finally made my purchase with an added 20% off . Very happy.
1 August 2026
Reply from ProCook - Mansfield
We're so pleased to hear you had such a positive experience in our store and that our team member was able to assist you with your knife purchase. It's wonderful that you found the store clean and pleasant, and the prices good!
Reply from ProCook - Mansfield
We're so glad you found our staff friendly and helpful, and that you're pleased with the quality of our storage containers! Thank you for your kind words.
What lovely lady that helped me with my…
What lovely lady that helped me with my purchase wich was steak knifes excellent service
1 August 2026
Very very helpful staff in the shop
Very very helpful staff in the shop . They had exactly what we were looking for.
4 August 2026
Very helpful staff ..couldn't do enough…
Very helpful staff ..couldn't do enough for you ..fantastic product..amazing service throughout..would highly recommend
3 August 2026
Reply from ProCook - Mansfield
We're so happy to hear you found our staff very helpful and that they couldn't do enough for you! We're also delighted you enjoyed our fantastic product and amazing service throughout.
Lovely staff
2 August 2026
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