Priority Bicycles Reviews 8,122

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,082 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as well-built and durable, with many expressing long-term satisfaction. The delivery service is frequently highlighted for its speed and efficiency, with many noting quick shipping times and excellent packaging that ensures products arrive undamaged. Reviewers also commend the customer service for being responsive, helpful, and professional, providing clear answers and support throughout the purchasing process and beyond. The overall user experience, from assembly to riding, is often described as smooth and easy, with many appreciating features like belt drives and internal gear hubs for low maintenance. However, some customers also noted that while the products meet expectations, the components and quality control might be less than what they are accustomed to, and some found the gear shifting a bit challenging for small hands.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing high satisfaction with the bikes'... See more

Quality

People report positive experiences with quality, with many reviewers describing the bikes as high quality,... See more

Customer service

Users describe positive interactions with customer service, consistently praising its exceptional quality and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and smooth... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The information on the website is informative and accurate, making the right choice for the kind of riding each bike suits much easier. My bike was shipped very quickly and packaged perfectly. Asse... See more

Rated 5 out of 5 stars

I haven't ridden a bike since I was 16 and was never much of a bike mechanic even then. This bike is easy to adjust, has plenty of room for various racks and accessories and comes with the basics... See more

Rated 5 out of 5 stars

Best kids bike on the market! We did a lot of research before purchasing a bike for our 7-year-old daughter, and we’re so glad we chose a Priority bike. The quality is excellent, and it’s been perfect... See more

Company replied

Rated 5 out of 5 stars

I recently purchased 2 bicycles from Priority. From the basic questions answered promptly via email and phone call, to the quick shipping time and quality packaging, to the quality of the bike's them... See more

Company replied


Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

This bike is the greatest!

I waited for years before I finally purchased this bike. Excellent customer service and pricing. Shipping was exceptional and the bike arrived in 2 days in San Francisco. It’s the best bike I have ever had.

10 February 2026
Rated 5 out of 5 stars

Great bikes with fast shipping

My morning commute involved walking from my home to a bus stop and then walking from a downtown bus stop to my office. I was searching for a lightweight bicycle that I could easily load on a bus and cut my walking time in half. I landed on the Ace of Clubs, and I couldn't be happier with my purchase. The bike arrived quickly and was easy to assemble. The ride is smooth and very quiet. And because it doesn't have a chain, I don't have to worry about getting grease on my work pants as I ride it. I look forward to someday upgrading it to a higher-end Priority model.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I love my hot sauce Bicycle

I love my hot sauce Bicycle love the technology behind it, love the simplicity of the belt drive and the internal gears, rides incredible. I owned many different Bicycles throughout my life, carbon fiber, high-end bikes, and this rides better than them and is just as light.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

The belt drive is really sweet

The belt drive is really sweet. The bike is nice and light and handles well. The video instructions made it a snap to assemble - I did assembly outside my motorhome under the awning. The bike really rides well and the internal gear hub shifts smoothly. I did not know it would tick in 2nd and 3rd gear, but Priority even has a video that covers that! Great bike!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional and responsive from start…

Professional and responsive from start to finish! First of all, the “Priority Eight” bike I ordered was shipped and delivered in less than a week. The bike itself is absolutely the best bike I’ve ever owned — I love it!

Later, I needed a rack, and that was shipped quickly as well. I’m really impressed with both the quality of the products and the smooth, easy purchasing process.

I also thought it would be great to introduce a belt-drive bike to the kids I work with at Blackstone Bicycle Works in Chicago. I’ll be using the bike for my daily commute — riding to the Metra station and then another 9 miles to work at Blackstone Bicycle Works, where I serve as a program manager.

This summer is going to be awesome thanks to Priority!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience. Got my leaking brake lever replaced with a new unit. Very responsive representative. Glad I could get this issue resolved and have very high confidence in the customer service of this company.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Good looking bike

Good looking bike. Hand brakes are great. The belt guard had to come off because it rubbed. Overall 5/5 my daughter loves it.

9 February 2026
Rated 4 out of 5 stars

I had high hopes for the bike and while…

I had high hopes for the bike and while it is what it says it is, I set my expectations a little too high. First, for under $700, it is a great value. I wanted and casual geometry chromoly frame, belt drive, and IGH with at least 7 gears. This is tough to find and nearly unheard of for less than $1000. That being said, the components and finishes and quality control are lesser than what I am acustom to. Many people won't mind or notice at this price point. I will continue to ride this bike and enjoy it. I would likely recommend it to most casual riders looking for a fun low frill and low maintenance casual commuter bike.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great bike

Bike was delivered fast and was very easy to assemble. Everything works as advertised and the bike rides super quiet and smooth.

5 February 2026
Rated 5 out of 5 stars

Priority customer service has been…Fantastic!

Priority customer service has been excellent. The bike I purchased went on sale one week after original purchase. Priority refunded me the sales price difference. I ordered accessories twice, both times everything arrived quickly and they communicated with me throughout all three transactions.

1 May 2026
Unprompted review

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