Priority Bicycles Reviews 8,122

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,082 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as well-built and durable, with many expressing long-term satisfaction. The delivery service is frequently highlighted for its speed and efficiency, with many noting quick shipping times and excellent packaging that ensures products arrive undamaged. Reviewers also commend the customer service for being responsive, helpful, and professional, providing clear answers and support throughout the purchasing process and beyond. The overall user experience, from assembly to riding, is often described as smooth and easy, with many appreciating features like belt drives and internal gear hubs for low maintenance. However, some customers also noted that while the products meet expectations, the components and quality control might be less than what they are accustomed to, and some found the gear shifting a bit challenging for small hands.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing high satisfaction with the bikes'... See more

Quality

People report positive experiences with quality, with many reviewers describing the bikes as high quality,... See more

Customer service

Users describe positive interactions with customer service, consistently praising its exceptional quality and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and smooth... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The information on the website is informative and accurate, making the right choice for the kind of riding each bike suits much easier. My bike was shipped very quickly and packaged perfectly. Asse... See more

Rated 5 out of 5 stars

I haven't ridden a bike since I was 16 and was never much of a bike mechanic even then. This bike is easy to adjust, has plenty of room for various racks and accessories and comes with the basics... See more

Rated 5 out of 5 stars

Best kids bike on the market! We did a lot of research before purchasing a bike for our 7-year-old daughter, and we’re so glad we chose a Priority bike. The quality is excellent, and it’s been perfect... See more

Company replied

Rated 5 out of 5 stars

I recently purchased 2 bicycles from Priority. From the basic questions answered promptly via email and phone call, to the quick shipping time and quality packaging, to the quality of the bike's them... See more

Company replied


Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great quality bikes

We ordered 12 Priority Kids bikes. Communication with the sales executive was very good and easy. Quick responses and clear communication. The bikes are top notch quality. They look good and the kids love them. So far, no issues in regards to maintenance or breakdowns. We expect to have our customers make many miles on these bikes.

6 February 2026
Rated 5 out of 5 stars

Great experience

The quality of the bikes is great. Putting the bike together was a breeze and they feel incredibly well made. I also reached out to customer service and they got back to me in a couple hours and resolved the problem without issue. Great company and experience.

5 February 2026
Rated 5 out of 5 stars

Rail Trail and Shopping

53 years ago I passed my driving test and I put my Schwinn 10-speed in the basement. Today I picked up my new Priority 600 and am already bonding with the bike. I am no cyclist, obviously, but the smooth functioning of the Pinion gears and Gates carbon belt drive makes me feel like one. I live near community fire and rail trails, and I look forward to filling my panniers at the grocery store, confident the bike can handle the gravel, dirt, and paved paths on the way home. A mention to the Beeline group at E-Bikes 508 in Plymouth, MA who assembled the bike and patiently answered all my 1970-era questions. All around, a very pleasant experience with the 600 from day 1.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

This is my 2nd Turi

This is my 2nd Turi. I sold my first one when I moved across country. I missed it so much that I bought it again! Excellent customer service and a truly fantastic bike!!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I feel like I got great value for my…Gotham edition

I feel like I got great value for my money. It's a solid bike. Assembly instructions could have been more detailed (I accidentally broke the front brake connection during assembly). I had a question about the water bottle holder, and received a prompt response. Shipping was prompt. I love supporting American-made.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great value, service and product….

I spent a fair amount of time looking for 2 “forever” comfortable, durable cruiser bikes for my wife and I. Lots of research, lots of consideration. Priority Bicycles name kept popping up when seeking quality, value, ease of purchase, and desirable features. I bought 2 bikes from Priority. The shipping was quick and the bikes arrived in perfect condition. Some minor assembly was needed, which was easy and fast with all tools provided. A clear assembly video on Priority’s webpage made it a breeze actually. My wife and I have now been bike riding after decades of not owning bikes and we couldn’t be happier with our choices. I wouldn’t change a thing about the purchase and would highly recommend Priority Bicycles to anyone.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality quiet bike at good price

Easy process to order & receive bike. Self assembly was straightforward & bike is awesome to ride!

28 January 2026
Priority Bicycles logo

Reply from Priority Bicycles

Much much appreciated! Thanks for the support and enjoy your new ride!!

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