Priority Bicycles Reviews 8,122

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,082 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as well-built and durable, with many expressing long-term satisfaction. The delivery service is frequently highlighted for its speed and efficiency, with many noting quick shipping times and excellent packaging that ensures products arrive undamaged. Reviewers also commend the customer service for being responsive, helpful, and professional, providing clear answers and support throughout the purchasing process and beyond. The overall user experience, from assembly to riding, is often described as smooth and easy, with many appreciating features like belt drives and internal gear hubs for low maintenance. However, some customers also noted that while the products meet expectations, the components and quality control might be less than what they are accustomed to, and some found the gear shifting a bit challenging for small hands.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing high satisfaction with the bikes'... See more

Quality

People report positive experiences with quality, with many reviewers describing the bikes as high quality,... See more

Customer service

Users describe positive interactions with customer service, consistently praising its exceptional quality and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and smooth... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The information on the website is informative and accurate, making the right choice for the kind of riding each bike suits much easier. My bike was shipped very quickly and packaged perfectly. Asse... See more

Rated 5 out of 5 stars

I haven't ridden a bike since I was 16 and was never much of a bike mechanic even then. This bike is easy to adjust, has plenty of room for various racks and accessories and comes with the basics... See more

Rated 5 out of 5 stars

Best kids bike on the market! We did a lot of research before purchasing a bike for our 7-year-old daughter, and we’re so glad we chose a Priority bike. The quality is excellent, and it’s been perfect... See more

Company replied

Rated 5 out of 5 stars

I recently purchased 2 bicycles from Priority. From the basic questions answered promptly via email and phone call, to the quick shipping time and quality packaging, to the quality of the bike's them... See more

Company replied


Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love their bikes

Love their bikes! Great quality. My only complaint - is they don’t carry any extra hardware. So if you lose a nut, or half moon for your dropout- you can’t get another. I also wish they had touch up paint or at least a paint number so you could order your own.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Wanted Commuter Bikes Added To Road Bikes

Our road bikes (wife & mine) are great, but not suited for quick neighborhood jaunts. We purchased two L Trains for that purpose. The 7 speed internal hub, brakes, belt drive and handling on these bikes is very satisfying.
Of note: I wasn’t completely satisfied with the gearing on mine…too high. I spoke with tech guys and the answer was a slightly bigger rear cog ($90😡) Now all 7 speeds are right in the perfect zone for my use. The advice made the whole experience positive.
Wife says she won’t miss the grease marks on her right calf that is virtually impossible to avoid on her road bike. No chain, no grease.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Priority Current Plus

The quality of my Current Plus is outstanding! It’s truly the best bike I’ve ever ridden. The Gates belt drive and Enviolo gearing system takes the bike to a whole new level. The electrical features and ease of use are unmatched in comparably priced bikes. All the qualities give me great confidence when riding the bike.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful

Beautiful, high quality construction, even though of Chinese origin. No complaints.
However no lubrication in the pedal crank tube structure area which was discovered and properly lubed by local bicycle mechanic during overall checkout, after my initial assembly process.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Satisfactory

Arrived in a timely manner, packaged securely. Assembly was quick and painless following their instructions on YouTube. Can't vie for the bike's long-term durability yet, but it's a great piece of kit for the money.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

I'll never go back to a chain power…

I'll never go back to a chain power train again. It's so simple. It's so smooth. It's so free of all the chain complications. You are not worried about constant cleaning, lubricating and breakdowns. Just get on and ride and leave the wrenchers behind.

16 February 2026
Rated 5 out of 5 stars

Great quality baskets

Great quality baskets. Sturdier and larger than those on Amazon. I highly recommend them. We bought two and I have enjoyed using them. I was concerned the weight may affect the handling; but there was no problem.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Priority is the best…. Ever

Priority has always been there to support me anytime I had a question. They have provided spare parts, (tires) and have been there to support me with any technical assistance.
I have (2) E-Coast bikes, one has more than 10,000 miles on it.
The support the company provides is amazing, I am a “Forever” customer.

13 February 2026
Rated 5 out of 5 stars

my forever bike :)

i bought this sight unseen but the reviews were stellar so o took the chance. so happy i did. 80 miles in so far and i can see this as my forever bike. easy to assemble, the ride is soooooo smooth, the quality is top notch and the support is personable and knowledgeable. right on priority

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Best bicycles made in America

I now own 3 different Priority bicycles. One of them is a simple 1-speed, another has gears, and a third is an e-cruiser for riding to the beach. I love them all and think that Priority has the best bicycle made in America.

10 February 2026

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