Good shopping ..but be careful not to out any pictures in the centerfold ..bc the image gets distorted
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PrinterPix website provided a status that on 2/11/2026 my order was handed off to the courier. The tracking link to the courier specifies they are not in possession of my package, thus no delivery dat... See more
Company replied
The finished product is wonderful. Clear photos, lovely finish, prompt shipping. I wouldn't say the creation process is as easy as Shutterfly. It is not intuitive, and there are not as many layout... See more
Love these photo books! their online design tool is easy to use and straight forward. The colors printed in the books and on the cover are perfect, even without the extra 6 color print option. My o... See more
Company details
About Printerpix
Information provided by various external sources
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
107 Commerce Street, Lake Mary, 32746-6206, Orlando, United States
- 1-321-247-6909
- contactus@printerpix.com
- www.printerpix.com
3.0
Average
24K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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It's been 3 months since I chased a…
It's been 3 months since I chased a sitaution that has been going on since last year November! Nothing has been resolved. Still not got my refund from 2 damaged mugs, despite a response on Trust Pilot in January this year. Terrible company and experience. Wouldn't shop here again
29 November 2025
Unprompted review
Reply from Printerpix
Dear Jan,
We are truly sorry to hear about the ongoing frustration and inconvenience you've experienced over the past several months. We understand how disappointing it must be to wait so long without a resolution, especially regarding the damaged mugs and the refund you have been waiting for. Please accept our deepest apologies for the distress this situation has caused you.
Your feedback is incredibly important to us, and we genuinely want to make things right. We noticed that you responded to us on Trust Pilot in January, and we want to ensure that your concerns are fully addressed. To do so, we kindly ask that you reply to the email we previously sent you so we can work directly with you to resolve this matter to your satisfaction.
We truly appreciate your patience and the opportunity to make this right. Looking forward to your response so we can assist you further.
Warm regards,
Joey
Printerpix
A nightmare and a bunch of liars who steal from their customers
For approximately 7 months now I have been going back and forth with printed pics over a canvas unmetal that they did not send and I also paid for a hanger in the process of doing this I have received three damage canvas was instructed to sing pictures of it and now I'm asking to reset the video which I have already did Albert it's the guy that I have been communicating with along with Hannah my mom passed away in September and I entrusted them with a very personal picture of my deceased grandmother and mother which have been a nightmare to try to resolve they have treated me as if I was a thief when they had no problem with getting my money out of my account for having to ask me so run through hoops in order to get what I paid for and this economy no one should have to go through that when I've already provided payment for a service that has been pissed poor unacceptable and disrespectful that constantly use AI generated emails to communicate they don't answer the telephone will you call customer service this company is not to be trusted and they do steal from their customers beware I have done several reviews over the last 7 months because I'm still currently at 77 emails communicating with them about replacing the one canvas make it make sense do better printerpix let me add they also sent the replacement and was sent to the wrong address send me a picture from FedEx as it was my front door so I had to prove to them that that wasn't my front door that was some random person I had I don't even know
7 October 2025
Unprompted review
Reply from Printerpix
Dear Ashley,
We are truly sorry to hear about the incredibly difficult and frustrating experience you have endured over the past several months. We deeply regret the distress caused by the issues with your canvas, the handling of your personal and meaningful photos, and the miscommunications that have occurred throughout this process. Please accept our heartfelt apologies for the disrespect and inconvenience you have faced.
Your trust and satisfaction are very important to us, and we genuinely want to resolve this matter to your full satisfaction. We understand how sensitive and personal this situation is, especially given the significance of the photos involved. We also regret that you have felt misunderstood or mistreated, and we want to make this right.
To ensure we address everything properly, we kindly ask that you reply to the email we previously sent you. This will allow us to work directly with you and find a suitable resolution as quickly as possible.
Thank you for your patience, and we truly hope to have the opportunity to restore your trust.
Warm regards,
Joey
Printerpix
Product size is deceiving
Product size is deceiving. Ordered an 8x12 wall calendar. Nowhere in the description does it tell you each page is actually 8x6. 8x12 is total size when opened which is very unusual. It does tell you at the very end when checking out, but it's not something you'd notice. Now I have this tiny little calendar. Not what I would call a wall calendar. Going to pay now to have them redone somewhere else.
6 April 2026
Unprompted review
Reply from Printerpix
Dear Jenny,
Thank you for sharing your feedback with us. I am truly sorry to hear about your experience and the confusion regarding the product size. We understand how important it is for our customers to have clear and accurate information, and I apologize if the details about the calendar size were not as obvious as they should have been. Your comments are very valuable, and we will take them into account to improve our descriptions.
To help us better understand your situation and ensure everything is handled properly, I kindly ask you to reach out to us directly at https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We want to make sure that your concerns are addressed and that we can assist you in any way we can.
Thank you for your patience and for giving us the opportunity to resolve this matter. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
Blanket needs to be REPRINTED
Blanket needs to be REPRINTED. Posted previously and "Joey" from customer NO service claimed customer service emailed me to resolve the quality issue. Complete and utter BS. NEVER got an email. I have filled out 4+ "tickets" which have all been ignored. Pathetic customer service experience. Time to dispute the charge on my credit card or this company will just continue handwaving.
13 April 2026
Unprompted review
Reply from Printerpix
Dear Margie,
We are truly sorry to hear about the frustration and disappointment you have experienced regarding your blanket order. It is upsetting to learn that your previous attempts to get this resolved have been ignored, and we sincerely apologize for the poor customer service you've encountered. Please know that this is not the standard we aim to uphold.
Your concerns are very important to us, and we want to make things right. We understand how frustrating it must be to feel unheard, especially when you’ve already taken steps to resolve the issue. To ensure we address everything properly and to assist you effectively, we kindly ask you to reply to the email we previously sent.
We are committed to resolving this matter to your satisfaction and appreciate your patience. We look forward to hearing from you so we can work toward a proper resolution.
Warm regards,
Joey
Printerpix
Poor quality and absolutely ridiculous…
Poor quality and absolutely ridiculous to even offer a blanket/throw that size and call it so.
12 April 2026
Unprompted review
Reply from Printerpix
Dear Jacob,
We are truly sorry to hear about your disappointment with the quality of the blanket/throw you received. Please accept our deepest apologies for not meeting your expectations. We understand how frustrating it can be when a product does not live up to the standards you were expecting, and we sincerely regret any inconvenience this has caused.
To ensure we can properly address your concerns and work toward a resolution, we kindly ask you to reply to the email we previously sent. Your feedback is very important to us, and we want to make sure this matter is resolved to your satisfaction.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
Hard to use in my opinion
Hard to use in my opinion. Have made books on other sites that were much easier!!!
6 April 2026
Unprompted review
Reply from Printerpix
Liebe Jane,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns sehr leid zu hören, dass Sie die Verwendung unseres Tools als schwierig empfunden haben und dass es für Sie nicht so komfortabel war wie bei anderen Anbietern. Wir entschuldigen uns aufrichtig, wenn der Prozess für Sie nicht so intuitiv war, wie er sein sollte.
Um sicherzustellen, dass wir Ihre Anliegen vollständig verstehen und Ihnen bestmöglich weiterhelfen können, bitten wir Sie herzlich, uns direkt zu kontaktieren unter https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. Wir möchten gerne gemeinsam eine Lösung finden und sicherstellen, dass Sie mit unserem Service zufrieden sind.
Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir freuen uns darauf, von Ihnen zu hören und Ihnen weiterhelfen zu dürfen.
Mit freundlichen Grüßen,
Joey
Printerpix
Very satisfied
I have ordered many customized photo books from printerpix. 1 was a fail. I will admit the customer service is all recorded and you can never get a real person. But I always receive my order ahead of schedule. I received one in the mail today and it was not due for another 3 days. Always good quality. I like the selection of backgrounds, could use a bit more, but they are fine. The clipart also is good.
11 April 2026
Unprompted review
Nobody replying
Hi Joey,
Thank you for replying but I haven’t received any emails from anybody at Printerprix. The last time I posted a review I only received an email telling me I am not entitled to a refund and after sending multiple emails in an attempt on my part to work things out I was totally ignored. After 4 months this is just ridiculous!
30 December 2025
Unprompted review
Reply from Printerpix
Dear Sophia,
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the frustration and inconvenience caused by the lack of communication and the situation you've described. This is certainly not the level of service we aim to provide, and I am truly sorry that you have felt ignored and ignored over such a long period.
To help us resolve this matter properly, I kindly ask you to reply directly to the email we previously sent. We want to ensure that your concerns are addressed and that the issue is resolved to your satisfaction.
Your patience and understanding are greatly appreciated, and we are committed to making things right. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
Most frustrating experience
Most frustrating experience. Customer service is non-existent. I’ve created several tickets requesting help to complete my photobook project but no response. Editing is impossible. I used Smart Creation feature and it created a 62 page book and I’m not able to delete the pages.
1 April 2026
Unprompted review
Reply from Printerpix
Dear Nermin,
Thank you for sharing your experience with us. I am truly sorry to hear about the frustration you've encountered with our customer service and the difficulties you're facing with your photobook project. Please accept my deepest apologies for the inconvenience and the lack of support you have received thus far. This is certainly not the level of service we strive to provide, and I understand how upsetting this must be for you.
To ensure we can resolve this matter effectively and to your satisfaction, I kindly ask you to reply directly to the email we previously sent. We are eager to assist you in completing your project and making things right.
Thank you for your patience and understanding. We look forward to hearing from you soon so we can resolve this issue promptly.
Best regards,
Joey
Printerpix
Impressed and Pleased
I was very impressed and pleased with my middle binded calendars. The website is very user-friendly and easy to navigate with capturing pics and design layout. The quality and fine details of the pictures is spectacular. I placed a second order as a result of my positive experience.
17 October 2025
Unprompted review
Good shopping ..but be careful not to…
Good shopping ..but be careful not to out any pictures in the centerfold ..bc the image gets distorted
1 April 2026
Unprompted review
Reply from Printerpix
Dear Mary,
Thank you for sharing your feedback. I sincerely apologize for any inconvenience caused by the distortion of images placed in the centerfold. We understand how important it is for your photos to look perfect, and we appreciate your caution and insight.
To ensure we can address your concern properly and make sure everything is resolved to your satisfaction, we kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Your input will help us assist you better and provide the guidance you need.
Once again, thank you for your feedback. We value your trust and look forward to helping you with this matter.
Best regards,
Joey
Printerpix
This is the best app to get blankets…
This is the best app to get blankets and other stuff too.. Love you
9 April 2026
Unprompted review
My photo blanket is amazing!
The order was easy to place online. The blanket I ordered came out perfect and the order was processed, completed, shipped and arrived much faster than I ever expected. I will definitely be using Printerpix again!
31 March 2026
Unprompted review
Very good work!
1 April 2026
Unprompted review
The package is awful this is a gift and…
The package is awful this is a gift and it came in a ziplock bag …. I wanted 48 piece puzzle. I got a 500 piece puzzle in a Ziploc bag and the box that you could go into. I entered my order number
4 April 2026
Unprompted review
Reply from Printerpix
Dear Farouq,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the issues with your order, especially regarding the packaging and the puzzle size. It’s understandable that receiving a 500-piece puzzle in a ziplock bag instead of the expected 48-piece puzzle was disappointing, especially since it was meant to be a gift.
Please accept our sincerest apologies for any inconvenience caused. We want to make sure your concerns are properly addressed. I kindly ask that you reply to the email we previously sent you, so we can better understand what happened and work towards a resolution that satisfies you.
Your satisfaction is very important to us, and we appreciate your patience. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
I have ordered a lot of products from
I have ordered a lot of products from here and they are always nice and never disappointed.
8 April 2026
Unprompted review
Printer pix is the best place to make a photo book
Printer pix is the best place to make a photo book. Excellent pricing. Many styles of photo books to choose from. The software to design the book is easy to use if you are moderately tech savvy. It can completely arrange the book for you, but I like to do it myself. There are many design elements to choose from and a great selection of options within each element (ie lots of font options for text, lots of background colors and textures). The book itself is high quality with thick pages and a sturdy cover. The printing colors are vibrant. The book arrived on time. I never needed to contact customer support so I can’t rate that. All in all a great experience.
1 April 2026
Unprompted review
Great Purchase
The framed pictures I ordered were perfect! They looked great, the size I ordered, the quantity, and shipping was speedy. They were well packaged to not get harmed during shipment as well. I highly recommend printerpix!
8 April 2026
Unprompted review
DO NOT SHOP HERE
DO NOT SHOP HERE. I am reporting for fraud at this point. They sent me the wrong product and will not help me with a refund or anything. All you will get back is a AI bot that doesn't even know what you are saying. Horrible business.
27 March 2026
Unprompted review
Reply from Printerpix
Dear Jess,
I am truly sorry to hear about your experience and want to sincerely apologize for any frustration and inconvenience caused. We take matters like this very seriously, and it is never our intention to cause dissatisfaction or to mishandle any orders. I understand your concerns about receiving the wrong product and the difficulties you've faced in seeking resolution.
Your feedback is incredibly important to us, and we would like the opportunity to resolve this issue to your satisfaction. We have already sent you an email regarding your concerns, and we kindly ask you to reply to that email so we can gather all the necessary details and work with you directly to find a proper solution.
Please rest assured that we are committed to addressing your concerns and restoring your confidence in our service. Thank you for your patience, and we hope to hear from you soon so we can assist you further.
Warm regards,
Joey
Printerpix
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