Very difficult to deal with - as a company that works with managing agents, we have found that some of the staff working for the Company clearly do not work with the Company's best interests in mind... See more
Company replied
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Review summary
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Reviews shaping this summary
Apart from an increase in Service Charge that is way above the rate of inflation generally good. Also helpful would be greater cooperation with CRL on Government Funding for upkeep of the Building.
Company replied
Response to my enquiry was short, vague and curt.
Company replied
So far, overall I have had a very poor experience. I have to keep chasing Premier Estates just to get a reply. They are slow to act and have retracted their commitment to maintain our communial green,... See more
Company replied
Company details
About Premier Estates Limited
Written by the company
Premier – Specialists in Property Management
At Premier, people are at the heart of everything we do. Our priority is to ensure residents feel supported, safe, and proud of where they live, while providing clients with reliable, professional property management.
With over 25 years of experience, we manage more than 600 developments and support over 36,000 residents nationwide, guided by our commitment to improving communities and enhancing lives. Our expertise covers:
- City-centre mix used developments
- Leasehold apartment blocks
- New-build housing estates
- Heritage and listed buildings
- Public open space schemes
- Investor and private freeholder ownership
- Resident-managed developments
Why choose Premier?
We bring together proactive maintenance, transparent communication, and industry-leading compliance with a genuine focus on resident wellbeing. This combination means that the developments we manage not only run smoothly but have the potential to thrive.
If you're looking to switch your property management service, book a free consultation to connect with our experienced new business team.
- Get clear, practical advice on your estate or development
- Receive a bespoke management proposal with transparent costs
- Learn how we can improve communication, compliance, and resident satisfaction
How It Works
- Contact us via our online form
- We’ll arrange a call or visit at a time that’s convenient for you.
- Receive your bespoke proposal – Clear, transparent, and unique to your needs.
- Our experienced mobilisation team will take care of the handove
Contact info
King Edward Street 72, SK10, Macclesfield, United Kingdom
- www.premierestateslimited.com
3.1
Average
416 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Great team who stay on top of stuff
They have been consistently great to deal with as our managing agents. The team respond promptly to issues and are happy to explain what is going on and keep folk updated.
20 November 2025
Reply from Premier Estates Limited
Hi Neil,
We appreciate your kind words and are happy that you are pleased with the team's customer service!
Reply from Premier Estates Limited
Hi Lin,
Thanks for leaving a review, we're so glad that you find Molly and Mere pleasant and we'll pass your feedback on.
Very Good And Prompt Advice Account …
Very Good And Prompt Advice Account ReQuite
For November 2025 Service Charges
17 November 2025
Reply from Premier Estates Limited
Hi Colin,
We appreciate your review and are happy that you received good advice in regards to your Service Charge!
Patricia
Patricia, our building’s concierge, is truly exceptional. She goes above and beyond every single day to help residents, and the community is genuinely better because of her.
For anyone new to London, Patricia is a lifesaver. She effortlessly connects people to reliable service providers, something that would take weeks or months to figure out alone. Her knowledge, network, and willingness to help make settling in so much smoother.
One example that really shows how formidable she is: a laundry company delivered clothes to the wrong resident (their mistake), and Patricia still managed to track everything down and get the items returned quickly. She handles these situations with a level of dedication and calm that’s honestly rare.
Paty’s secret? She’s proactive, unflappable, and wonderfully zen (she practices yoga, reiki, and meditation) and it shows. No matter what urgent request or odd situation comes her way, she never blinks. She just gets things done with grace.
Patricia is a true star, and we’re incredibly lucky to have her.
6 November 2025
Unprompted review
Reply from Premier Estates Limited
Hi Tomas,
Thank you for taking the time to leave such a kind and thoughtful review! We are so glad that Patricia makes your building a great place to live and we will endeavour to pass it onto her.
Great customer service
The information I received from James was extremely helpful, & professional.
14 November 2025
Unprompted review
Reply from Premier Estates Limited
Hi Beverley,
We're so glad that you had a good experience with James! Thank you for leaving your feedback.
“Chrissy” in accounts.
Spoke with Chrissy in accounts who was super helpful. Very efficient and lovely to deal with.
14 November 2025
Unprompted review
Reply from Premier Estates Limited
Hi Annie,
Thank you for taking the time to leave a review, we're very happy that Chrissy was helpful and will be sure to pass your feedback on!
Sarah Whittaker is fantastic
Sarah Whittaker is fantastic, she goes the extra mile for us, nothing is too much trouble for her and she responds very quickly. We really appreciate what she does. Thank you Sarah 😊
11 November 2025
Unprompted review
Reply from Premier Estates Limited
Hi Helen,
Thanks so much for leaving your feedback! We are so glad that you have such kind things to say about Sarah and we will make sure to pass this on.
I find this management more easy to get…
I find this management more easy to get answers to any problems I come up with, very good
7 November 2025
Unprompted review
Reply from Premier Estates Limited
Thank you for taking the time to leave a review! We appreciate your kind words and are happy that you are pleased with the communication from your management team.
Finally I feel like I can speak to the…
Finally I feel like I can speak to the management at Premier Estates, so far everything i have reported seems to have been rectified
5 November 2025
Unprompted review
Reply from Premier Estates Limited
Hi Michael,
We're so glad that you feel like your Estates Team is easy to talk to and efficient and we thank you for leaving a review!
Grade 1 listed building
Premier has been our managing agent for a very long time
I am now in a situation where my windows are very rusted. They are very draughty and I think dangerous, one resident’s window actually fell out. Premier does nothing to advise a solution except support a very long term project of repair which is very expensive and will take forever. I know it is a Grade 1 listed building and it needs looking after but Premier, as Managing Agent should have arranged to have the work carried out every few years as stated in the lease and the cost would have been dealt with regularly and the building would have been looked after.
1 January 2025
Reply from Premier Estates Limited
Thank you for sharing your feedback. We’re pleased to let you know that Phase 1 works are nearly complete, with just a few additional dockside windows awaiting approval from Liverpool City Council.
The next phase of works is scheduled to begin in the New Year, and we’ve kept all leaseholders updated throughout, with written communications and a meeting to discuss progress and next steps.
If you have any questions or would like to talk through anything in more detail, please don’t hesitate to get in touch. We really appreciate your patience and understanding as we continue to improve the development.
A Union in Transition
Apart from an increase in Service Charge that is way above the rate of inflation generally good. Also helpful would be greater cooperation with CRL on Government Funding for upkeep of the Building.
5 November 2025
Reply from Premier Estates Limited
Mr Ede,
Thank you for your feedback. We understand that the ongoing major works at your development have raised your service charge, and we have tried to keep costs down as much as possible but unfortunately the work was unavoidable. If you would like to get in touch to discuss these works we would be happy to talk to you about it anytime.
Absolute disgrace of an outfit wont fix…
Absolute disgrace of an outfit wont fix building work when its damaged to a degree of unlivabilty kweps promising to turn up and with all this rain and roof damage its just making it worse dont bother eith them
5 October 2025
Unprompted review
Reply from Premier Estates Limited
Hi Dawn,
We appreciate your feedback and want you to know that we take all comments seriously, especially concerning the condition of a property. Please could you get in touch with us regarding this issue so that we can determine which site you live at and pass your concerns onto the relevant team?
Things work so we don't notice the…
Things work so we don't notice the operations of PE. In the past, they have been good to work with.
4 November 2025
Reply from Premier Estates Limited
Mr Legg,
We appreciate you taking the time to leave a review, and thank you for your positive feedback. We're so glad that your development runs smoothly!
Just moving into a new property is…
Just moving into a new property is stressful with so much to do, but contacting James Jackson at Premier Estates really helped in solving two or three issues, efficiently, promptly and politely too. I wish this level of service was available generally. K.G.
3 November 2025
Unprompted review
Reply from Premier Estates Limited
Hi Ken,
Thanks so much for your feedback, we are so glad that James has been efficient and helpful! We will make sure that we pass your comments onto him.
Reply from Premier Estates Limited
Hi there,
We appreciate your feedback, and we're sorry you felt disappointed by your interaction with us. If you'd like to discuss this further, please get in touch with us.
Sadly not impressed with the level of…
Sadly not impressed with the level of service and efficiency. Seems like the residents needs are the last things on their mind. Their procedures are second rate and they don’t seem to accept legitimate challenges to rising costs and lack transparency. I believe there are better management companies out there.
28 October 2025
Reply from Premier Estates Limited
Thank you for sharing your feedback. We’re sorry to hear that you feel disappointed with the level of service and transparency you’ve experienced. We always aim to deliver a high standard of property management and open communication with residents, so we appreciate the opportunity to clarify a few points.
The recent works you’ve mentioned were critical, large-scale repairs required under the terms of the lease. These included extensive brickwork, metalwork, and alterations to the windows of a Grade I listed building, which required special attention to materials and compliance with regulations.
While the building underwent partial renovation in the 1980s and 1990s, some areas had not been fully restored for over 100 years, making these works essential for the building’s long-term preservation and safety. To help manage costs, the project was split into five phases, allowing expenses to be spread more evenly over time.
We understand that major works can cause concern, especially regarding cost and communication, and we are committed to continuing to improve in these areas. If you’d like to discuss this further or review specific aspects of the project, please feel free to contact us directly we’d be happy to help.
Very expensive, high fees
Very expensive and very high fees. Stay away from this agency.
28 October 2025
Reply from Premier Estates Limited
Thank you for your feedback. We’re sorry to hear you feel disappointed with the costs. The recent works were essential, large-scale repairs required under the lease, including brickwork, metalwork, and window restoration on a Grade I listed building, which must follow strict regulations.
Some parts of the building hadn’t been fully restored for over 100 years, so these works were vital to preserve its structure and safety. To help manage costs, the project was split into five phases, spreading the expense over time.
We understand that major works can be concerning, and we’re always happy to discuss any questions in more detail. Please don’t hesitate to contact us directly, we’d be glad to help.
Poor service and over charge
27 October 2025
Reply from Premier Estates Limited
Thank you for leaving a review. We're sorry to hear that you are not pleased with your service, and will pass your comments onto the relevant team. We understand that the recent large-scale works at your development have raised costs, however these works were unavoidable and have been phased to spread costs. We know that major works sometimes cause worry, so if you'd like to discuss it with us at any time, please do not hesitate to get in touch.
It’s a pleasure to work with such a…
It’s a pleasure to work with such a friendly and professional team.
28 October 2025
Reply from Premier Estates Limited
Hi Anthony,
Thank you for leaving your feedback! We are so glad that you are pleased with the team and will pass your feedback on.
Just poor service in general
Just poor service in general. We are trapped in a service agreement where they dont actually deliver a service which affects or supports me and they demand a year's payment in advance.
22 October 2025
Reply from Premier Estates Limited
Hi Robert, thank you for taking the time to share your feedback. It’s very valuable to us. After reviewing your account and speaking with our finance team, we can confirm that you’re currently set up for annual billing. If you’d prefer to switch to monthly payments, please contact our finance team on 0345 491 8898, and they’ll be happy to help set up a monthly Direct Debit for you. We’re also sorry to hear that your experience hasn’t met your expectations. We’d really like to understand more about your concerns so we can continue to improve the service we provide. Please contact us at info@premierestates.co.uk.
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