Very difficult to deal with - as a company that works with managing agents, we have found that some of the staff working for the Company clearly do not work with the Company's best interests in mind... See more
Company replied
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Review summary
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Reviews shaping this summary
Apart from an increase in Service Charge that is way above the rate of inflation generally good. Also helpful would be greater cooperation with CRL on Government Funding for upkeep of the Building.
Company replied
Response to my enquiry was short, vague and curt.
Company replied
So far, overall I have had a very poor experience. I have to keep chasing Premier Estates just to get a reply. They are slow to act and have retracted their commitment to maintain our communial green,... See more
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Company details
About Premier Estates Limited
Written by the company
Premier – Specialists in Property Management
At Premier, people are at the heart of everything we do. Our priority is to ensure residents feel supported, safe, and proud of where they live, while providing clients with reliable, professional property management.
With over 25 years of experience, we manage more than 600 developments and support over 36,000 residents nationwide, guided by our commitment to improving communities and enhancing lives. Our expertise covers:
- City-centre mix used developments
- Leasehold apartment blocks
- New-build housing estates
- Heritage and listed buildings
- Public open space schemes
- Investor and private freeholder ownership
- Resident-managed developments
Why choose Premier?
We bring together proactive maintenance, transparent communication, and industry-leading compliance with a genuine focus on resident wellbeing. This combination means that the developments we manage not only run smoothly but have the potential to thrive.
If you're looking to switch your property management service, book a free consultation to connect with our experienced new business team.
- Get clear, practical advice on your estate or development
- Receive a bespoke management proposal with transparent costs
- Learn how we can improve communication, compliance, and resident satisfaction
How It Works
- Contact us via our online form
- We’ll arrange a call or visit at a time that’s convenient for you.
- Receive your bespoke proposal – Clear, transparent, and unique to your needs.
- Our experienced mobilisation team will take care of the handove
Contact info
King Edward Street 72, SK10, Macclesfield, United Kingdom
- www.premierestateslimited.com
3.1
Average
416 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem sorted in quick time
22 January 2026
Reply from Premier Estates Limited
Hi Kathleen,
We really appreciate you taking the time to leave a review. It is so good to hear that your problem was solved quickly!
I received courtious efficient service
I received courtious service which was informed, helpful and speedy. Could hrdy be better
22 January 2026
Reply from Premier Estates Limited
Hi Dr Springer,
Thanks so much for your review, we are so glad that you are happy with the service you received!
Unable to register to log onto portal
Told to use the Premier estates portal to to address my questions in response to my email. Tried to register yet again, with error messages saying need to contact with email, did this yet again, got return message to log onto the portal with provided information.
Guess what error messages again, contact by email, why will they not provide a phone number to resolve this issue, spent 2 hours on this now, lost the will to live today, a probably simple task to resolve by phone, but no emails only. Aghh
Giving up, they will make contact to me somehow when payments not received.
What is happening to the world, no one speaks anymore.
15 January 2026
Reply from Premier Estates Limited
Thank you for your review. We have spoken to your Senior Estates Manager and he or one of his team will be in contact with you shortly to ensure that you can get access to the portal. Alternatively please give the accounts team a call on 0345 491 8899 at a time convenient to yourself and they will be able to assist you in getting access, they can also take payment over the phone if you would prefer.
Demanding money for grounds maintenance…
Demanding money for grounds maintenance for work when the work wasn't actually carried out as it was supposed to be.
Raising the yearly charge for 2026 by over four times the UK official inflation rate.
The Development is Towerlands now named Birch Park. Braintree.
I messaged the Premier team several times since and included photos of land that hasn't been maintained. They either didn't respond or fobbed me off. Always denying responsibility.
26 September 2025
Unprompted review
Reply from Premier Estates Limited
Hi Susan,
We appreciate your feedback and want you to know that we take all comments seriously. Please could you provide the name of your development, so that we can look into this for you? Alternatively, if you contact your Estates team they will be able to explain all charges to you.
Rachel was exceptional
Rachel was exceptional! Clearly understanding my queries, empathising and providing clear advice and instruction. Hopefully the follow up actions will be as positively supported. Thank you
19 December 2025
Reply from Premier Estates Limited
Thank you for your kind review. We’re glad Rachel provided clear and empathetic support. We’ll continue to ensure your follow-up is just as positive. Thanks again for taking the time to feedback.
Poor service so far
So far, overall I have had a very poor experience. I have to keep chasing Premier Estates just to get a reply. They are slow to act and have retracted their commitment to maintain our communial green, to a reasonable level. Very disappointed with the company, who I had hoped were going to be good. This is my experience over the last year.
1 December 2025
Reply from Premier Estates Limited
Hi there,
We're very sorry to hear about your concerns and want you to know that we take all feedback seriously. We will make sure to pass this on to the relevant team.
I have emailed several times requesting…
I have emailed several times requesting an area of the estate to be looked at and have been told it’ll be sorted. Months later still no change and now my emails aren’t even getting a response. Estate isn’t being looked after. Very disappointed
9 December 2025
Unprompted review
Reply from Premier Estates Limited
We want to thank you for leaving a review and let you know that we take all feedback seriously. Please could you send us an email at info@premierestates.co.uk with your name, the name of you development and a brief overview of the issue so that the relevant team can look into this.
Reply from Premier Estates Limited
Thank you for your feedback. We’re sorry to hear about the maintenance issues and fly-tipping you experienced. This isn’t the standard we aim for.
Our team is reviewing the concerns you’ve raised and taking action to address them. We appreciate you bringing this to our attention and helping us improve.
Primer estates
Primer estates have only had this contract a short time. But we have found them to be helpful and friendly, and no complaints
5 December 2025
Reply from Premier Estates Limited
Hi Dennis,
Thank you for your feedback, we're happy that we have been able to impress you in the short time we have managed your development!
Hares Chase100% of the…
Generally very good but as 100% of the residents at the Hitchings would have preferred the original name Hares Chase wonder why this was changed
4 December 2025
Reply from Premier Estates Limited
Hi Chris,
We really appreciate you taking the time to leave a review, and we're glad you're happy with your service level. If you have any questions regarding your development please get in touch with your Estates team, they'd be happy to help!
Our current estates team are excellent
Our current estates team are excellent. Professional responsive, knowledgeable, experienced and approachable.
4 December 2025
Reply from Premier Estates Limited
Hi Darren,
We're so happy that you are pleased with your estates team, and we will be sure to let them know. Thanks!
Credit Control
Christine Higgs has been extremely helpful to provide me with information needed to prepare a TA7.
4 December 2025
Unprompted review
Reply from Premier Estates Limited
Thank you very much for taking the time to leave a review, and thank you for your feedback regarding Christine! We will be sure to let her know and are so glad she was helpful.
Fast response
20 November 2025
Reply from Premier Estates Limited
Mr Gethings,
Thank you so much for leaving a review, we are very glad that you received a fast response from our team!
Not a good company
Having phoned and sent numerous emails to request repairs since beginning of September I’m still no further ahead .
I could understand if the repairs were non urgent but an intercom that doesn’t work and keys that won’t unlock the main door are causing security risks as residents are now leaving the main door to the apartment open day and night .
There are no lights in the parking bay/refuge area or the front entrance which is a health and safety issue.
Residents pay a high maintenance fees to live in these apartments so expect repairs completing but it’s certainly not happening !
Update
So I had contact with the general manager who assured me the repairs would be completed but not one of the repairs have.
Any advice on where to go next would be appreciated.
9 September 2025
Unprompted review
Reply from Premier Estates Limited
Thank you for taking the time to share your concerns. We sincerely apologise for the frustration and inconvenience you’ve experienced, and we fully understand how important these issues are for the safety and comfort of all residents.
Please be assured that the matters you’ve raised including the intercom failure, issues with the main door keys, and the lack of lighting in the parking and entrance areas, are priority repairs.
Please contact us directly on 0345 491 8899 so we can give you a personal update and ensure these concerns are resolved as quickly as possible.
Thank you again for bringing this to our attention.
Lydia was excellent and very…
Lydia was excellent and very professional she made me feel at ease
28 November 2025
Reply from Premier Estates Limited
Hi Stephen,
Thank you for taking the time to leave your feedback, we are very happy that Lydia made you feel at ease and we will be sure to pass your feedback on!
Overall my experience has been very…
Overall my experience has been very satisfactory.
28 November 2025
Reply from Premier Estates Limited
Hi Howard,
We are so glad that you have had a good experience with us and thank you for leaving a review!
St John’s Road
Since we’ve been resident here when a problem occurred it was handled quickly.
1 September 2025
Reply from Premier Estates Limited
Thank you so much for your positive feedback Ray. We’re really pleased to hear that any issues you’ve experienced have been resolved quickly. Our team works hard to provide a responsive and reliable service for residents, and it’s great to know this has been your experience.
If you ever need anything in the future, please don’t hesitate to get in touch, we’re always here to help.
Very very poor
Very very poor, communication is terrible questions asked are never answered. We had so many different people looking after our area it’s very unclear who we talk to. Overall useless
27 November 2025
Reply from Premier Estates Limited
Thank you for taking the time to share your feedback Des. We’re sorry to hear about your experience, and we’d really like to help resolve this as quickly as possible.
To make things easier, we have an Accounts Enquiry page on our website where you can call the team directly for information about your account for a prompt response.
You can also log into the Residents’ Portal, where you’ll find details about your development, including who your Estate Coordinator is and the best way to contact them. You can find information on how to set this up on the Accounts Enquiry page too.
If you’re still unsure who to speak to, please feel free to contact our team directly, with details on our General Enquiry page, and we’ll ensure your query is directed to the right person.
We appreciate you bringing this to our attention and hope to get everything sorted for you soon.
Professional & courteous company
Speedy replys to any queries raised and pleasant staff that are willing to help.
20 November 2025
Reply from Premier Estates Limited
Thank you for your lovely review. We’re really pleased to hear that you’ve found our team professional, courteous, and quick to respond. If you ever need anything, we’re always here to help.
Prompt and efficient service
I have been dealing with James Jackson who is our estate manager. I have found him to be very helpful and responsive to any issue that may arise. In fact he’s been our best contact for many a year.
20 November 2025
Unprompted review
Reply from Premier Estates Limited
We’re delighted to hear that James has been so helpful and responsive. Thank you for feeding back to us and we’ll be sure to share your comments with him.
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