Potters Resorts Reviews 

691
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional service, often noting that they go above and beyond to ensure a memorable stay. The quality of the entertainment, particularly the West End-standard shows, is frequently highlighted as exceptional, alongside a wide variety of activities catering to all tastes and ages. Many people appreciate the comfortable and clean accommodations, as well as the excellent, plentiful food with diverse choices, including options for dietary needs. However, some reviewers expressed dissatisfaction with the entertainment, describing it as inappropriate or childish, with some even mentioning comments that were not well-received. A few customers also reported issues with cleanliness in their accommodations and some found the food to be lukewarm or not as enjoyable as expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent food, which is described as... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their experiences as amazing and the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the staff for being... See more

Location

Users describe positive interactions with location, with many reviewers expressing their love for places like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love Potters Resort! We go at least two - three times a year! There is so much to do to keep us adults and the kids occupied. The food is fab, the entertainment is second to none and it’... See more

Rated 5 out of 5 stars

Potters is ALWAYS amazing but this time ALL the staff went above and beyond to keep us safe after the outbreak of norovirus. Everyone mucked in doing jobs not normally theirs. As usual the food was se... See more

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

What an amazing holiday we had at 5 Lakes! Every single aspect was absolutely amazing. We are definitely hooked and can’t wait to return……we have booked already. Our room 707 was excellent, qui... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

691 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(691)

250 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant long weekend break at Potters…

Brilliant long weekend break at Potters - our first one - and we all thoroughly enjoyed it! The evening entertainment was fantastic and all the other activities arranged throughout the day.
Lovely to have balloons on our table in the restaurant for my daughter’s 30th Birthday throughout our stay.
Would definitely recommend a stay at Potters Hopton-On-Sea!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Hook line and reeled in

From the moment we walked through the lobby doors we were hooked,and the whole process of being wound into what we now call our home away from home began.
From spotting our 1st coveted yellow badge,and on to win a medal or 4.lol.
the spirit of joining in becomes compulsive and is so much fun.
Everyone joins in with the laughter and fun and ive not seen people enjoying themselves like it for along time
The staff are magnificent,every one of them nothing is too much trouble and they enjoy it ,it shows on their faces.entertainment was spectacular,top shows.
we do not have a bad word to say.we are booking again ,we were reeled in.x

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Potters resort Hopton on sea

Potters resort Hopton on sea is a must have holiday. So much to do or just relax and join in the quizzes , bingo and daytime entertainment. Great food always delicious and so much of it. Shows every night all fabulous and all staff are excellent. Give it a try you won't be disappointed.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Best holiday ever!

The staff are tirelessly attentive and efficient. The accommodation is comfortable and we especially loved the Lake View Lounge for a quiet hot chocolate. The grounds are beautiful, too, and the bird spotting walk is fun. There are so many activities to choose from - something for everyone.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous holiday as always

Fabulous holiday as always, lovely food, brilliant entertainment, amazing staff. Cannot recommend highly enough. Thanks to the Potter Family.

15 September 2025
Unprompted review
Rated 3 out of 5 stars

Holiday at Potters

It was a good holiday at Five Lakes but we enjoyed Potters at Hopton best.

We liked the layout at Hopton and the food was much better.

29 September 2025
Unprompted review
Rated 4 out of 5 stars

3 days of fun

Good selection of activities which are all included in the cost of the booking. Excellent food, courteous staff, very good dining facilities

5 September 2025
Unprompted review
Rated 5 out of 5 stars

It was honestly the best holiday I’ve…

It was honestly the best holiday I’ve had in the UK nothing was to much our hotel room was stunning great comfortable beds the food was so good so much to choose from & so accommodating as for the entertainment wow better than some west end shows I’ve seen can’t wait to return

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Our little cruise on land.

What I like most about Potters is how relaxed everything is. From the time you arrive to the time you leave. Although I am always shattered by the time I get home, due to the amount of things to do, I also feel very relaxed and refreshed.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

A Family celebration for my 80th…

A Family celebration for my 80th Birthday. Couldn't fault anything. Great Daytime events, wonderful food, and great evening Entertainment. Rooms comfortable. Have been to Hopton several times, although good, this is much more luxurious. Love it.

26 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look