Potters Resorts Reviews 

691
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional service, often noting that they go above and beyond to ensure a memorable stay. The quality of the entertainment, particularly the West End-standard shows, is frequently highlighted as exceptional, alongside a wide variety of activities catering to all tastes and ages. Many people appreciate the comfortable and clean accommodations, as well as the excellent, plentiful food with diverse choices, including options for dietary needs. However, some reviewers expressed dissatisfaction with the entertainment, describing it as inappropriate or childish, with some even mentioning comments that were not well-received. A few customers also reported issues with cleanliness in their accommodations and some found the food to be lukewarm or not as enjoyable as expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent food, which is described as... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their experiences as amazing and the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the staff for being... See more

Location

Users describe positive interactions with location, with many reviewers expressing their love for places like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love Potters Resort! We go at least two - three times a year! There is so much to do to keep us adults and the kids occupied. The food is fab, the entertainment is second to none and it’... See more

Rated 5 out of 5 stars

Potters is ALWAYS amazing but this time ALL the staff went above and beyond to keep us safe after the outbreak of norovirus. Everyone mucked in doing jobs not normally theirs. As usual the food was se... See more

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

What an amazing holiday we had at 5 Lakes! Every single aspect was absolutely amazing. We are definitely hooked and can’t wait to return……we have booked already. Our room 707 was excellent, qui... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

691 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(691)

250 reviews in the last 12 months

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Rated 4 out of 5 stars

A great range of enjoyable activities

A great range of enjoyable activities, delicious food and entertainment! The staff are friendly and helpful providing a great service. The standard rooms could be a little more spacious, but they are clean and functional. Some of the equipment for the activities needed attention as they were not always working correctly. But overall a great place to have fun with friends.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Rest, relaxation and fun!

We had a wonderful time at Potters Five Lakes. All the staff were amazing especially our waitress Lois. The rooms were so comfortable and kept beautifully clean. The food was delicious and we never had room for a midnight snack! There were plenty of things to do and the entertainment was so professional. Definitely going back

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Arch !!

So much to do,great evening entertainment, polite helpful staff what’s not to like,have already advised some friends of ours about five lakes holidays who quickly booked up have now returned home singing your praises like us.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience for Adults and Young at Heart.

All the staff make you feel welcome and seek to ensure you have an enjoyable stay. Rooms are kept very clean and the beds are super comfortable and rooms well appointed. Restaurant is light and airy and serves a great range of foods with attention being paid to people with allergies or intolerance. Servers are helpful and quickly resolve any issues should they arise. Entertainment is wide and varied from the morning right through to the early hours; with a range of fun activities, quizzes, music, bingo and high quality musical shows in the evening.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

A inclusive holiday for Adult's and children

You are made welcome from the moment you arrive. The food, the entertainment and activity's suited for all. If you have special need's re food they will do their best to help just tell them when booking they are also helpful with access re mobility just tell them. During school holidays children are welcomed and catered for with extra activity's added they wont be bored.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Wow ,Potters !!!

We have recently returned from a break at potters resort, hopton and had an amazing break as usual. This time we also brought along my sister and her american husband to sample the magic of potters. It did not dissappoint. We all had a wonderful stay. The entertainment was first class as was the food and all of the many staff who go out of their way to make your break as memorable as possible. My american relations were completely blown away by the quality of everything and said they would return in abheartbeat the next time yhey are in the uk. Thank you potters once again for a perfect famiky break.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Potters fantastic resorts.

We have been twice this year, once to Hopton and once to the 5 lakes, loved them both.
Loads of activities, drinks and food good and plentyful, Staff wonderful. Lovely pool areas, great shows, cant fault them at all.

19 September 2025
Unprompted review
Rated 4 out of 5 stars

Weekend at Potters 5 Lakes

Great weekend but village room in 700 block a bit too far for us to walk comfortably. At our age would have hoped for bit nearer accommodation. Food and entertainment very good as always. Our third visit so they must be getting something right. Recommended.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Great staff all round

Great staff, excellent food, brilliant shows and entertainment
So many laughs till it brings tears to our eyes
Mark and his family are brilliant, Jack to name just a couple
They make Hopton on Sea the best

12 September 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Potters

I have been to Potters several times and I have never found anything to complain about.From start to finish all is first class.Carry on the good work.

27 September 2025
Unprompted review
Rated 4 out of 5 stars

Great place to stay

Myself, my husband and my father spent a weekend at Potters resort.
We were pleasantly surprised at the activities we could do, for example, rifle target shooting, laser shooting, archery etc.
The evening shows were really good, we thought the cabaret room was impressive, plenty of seating.
The food was good, most days the choice was great, and we found the food hot and tasty.
We did have a few issues with the under
cooked dessert, which we did report to the staff.
The waiters and waitress were polite, friendly and helpful.
There was plenty of choices when it came to the drinks within the all inclusive deal.
The only disappointment was the room myself and my husband stayed in, it was very basic, wardrobe space was small and very few cupboard space, for your clothes etc.
My father had a nicer room, bigger bathroom, wardrobe and cupboard space.
However it was clean and warm so happy to deal with lack of space.

The parking was a bit of an issue, as you didn't get a guarantee parking space,
basically first come first served system.
I would have thought you would have have a dedicated parking space for each room.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

I visited Five Lakes just 3 weeks ago…

I visited Five Lakes just 3 weeks ago for a 4 day break along with 5 friends. From the moment we arrived we were made so welcome and our every need was catered for. We had the most amazing time, so much to do but not enough time to do it all. We will be back. All staff were wonderful. The food was delicious. Accommodation excellent. Thank you Potters for a fantastic time.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

We had a fabulous time at Potters…

We had a fabulous time at Potters Hopton, the food, entertainment and all the activities made it more fun with all our family in attendance to celebrate my 70 th birthday, ALL the safe where polite and attentive, and the weather was perfect.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

It was my husbands first visit

It was my husbands first visit , we had an amazing time, haven’t laughed so much fora long time
The accommodation was perfect being within a short distance of the restaurant ect, the food, service and entertainment was absolutely brilliant, so thank you

15 September 2025
Unprompted review

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