Potters Resorts Reviews 662

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction memorable and enjoyable. The holidays are frequently described as fabulous and relaxing, with many highlighting the top-class entertainment, often compared to West End shows, and a wide variety of activities suitable for all ages and interests. Reviewers also commend the quality of the all-inclusive service, noting the plentiful and delicious food that caters to various tastes and dietary needs, along with comfortable and clean accommodations. However, some reviewers expressed dissatisfaction with the entertainment, finding it inappropriate at times, and others reported issues with insects in their beds despite linen changes. Additionally, a few people mentioned that the food was lukewarm or not always enjoyable, and some found the accommodation to be poor, with outdated mattresses or rooms that were too small or inconveniently located.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the food as plentiful, delicious, and... See more

Holidays

Customers consistently note positive experiences with holidays, with many describing their stays as fantastic... See more

Service

Consumers find service to be positive, with many reviewers highlighting the staff as amazing, helpful, and... See more

Location

Customers had positive experiences with location, with many reviewers describing the places as "amazing" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed... See more

Rated 5 out of 5 stars

Can’t praise Potters enough…it is definitely our ‘happy place’. You can do as much or as little as you wish. There are activities for all tastes and abilities and the shows are most definitely West... See more

Rated 5 out of 5 stars

Have been to Potters Resorts, Five Lakes and Hopton many times and have more visits already booked. Potters is just the most relaxing, entertaining, friendly short break you could possibly get. Variou... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

662 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fabulous holiday as always

Fabulous holiday as always, lovely food, brilliant entertainment, amazing staff. Cannot recommend highly enough. Thanks to the Potter Family.

15 September 2025
Unprompted review
Rated 3 out of 5 stars

Holiday at Potters

It was a good holiday at Five Lakes but we enjoyed Potters at Hopton best.

We liked the layout at Hopton and the food was much better.

29 September 2025
Unprompted review
Rated 4 out of 5 stars

3 days of fun

Good selection of activities which are all included in the cost of the booking. Excellent food, courteous staff, very good dining facilities

5 September 2025
Unprompted review
Rated 5 out of 5 stars

It was honestly the best holiday I’ve…

It was honestly the best holiday I’ve had in the UK nothing was to much our hotel room was stunning great comfortable beds the food was so good so much to choose from & so accommodating as for the entertainment wow better than some west end shows I’ve seen can’t wait to return

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Our little cruise on land.

What I like most about Potters is how relaxed everything is. From the time you arrive to the time you leave. Although I am always shattered by the time I get home, due to the amount of things to do, I also feel very relaxed and refreshed.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

A Family celebration for my 80th…

A Family celebration for my 80th Birthday. Couldn't fault anything. Great Daytime events, wonderful food, and great evening Entertainment. Rooms comfortable. Have been to Hopton several times, although good, this is much more luxurious. Love it.

26 September 2025
Unprompted review
Rated 4 out of 5 stars

A great range of enjoyable activities

A great range of enjoyable activities, delicious food and entertainment! The staff are friendly and helpful providing a great service. The standard rooms could be a little more spacious, but they are clean and functional. Some of the equipment for the activities needed attention as they were not always working correctly. But overall a great place to have fun with friends.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Rest, relaxation and fun!

We had a wonderful time at Potters Five Lakes. All the staff were amazing especially our waitress Lois. The rooms were so comfortable and kept beautifully clean. The food was delicious and we never had room for a midnight snack! There were plenty of things to do and the entertainment was so professional. Definitely going back

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Arch !!

So much to do,great evening entertainment, polite helpful staff what’s not to like,have already advised some friends of ours about five lakes holidays who quickly booked up have now returned home singing your praises like us.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience for Adults and Young at Heart.

All the staff make you feel welcome and seek to ensure you have an enjoyable stay. Rooms are kept very clean and the beds are super comfortable and rooms well appointed. Restaurant is light and airy and serves a great range of foods with attention being paid to people with allergies or intolerance. Servers are helpful and quickly resolve any issues should they arise. Entertainment is wide and varied from the morning right through to the early hours; with a range of fun activities, quizzes, music, bingo and high quality musical shows in the evening.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

A inclusive holiday for Adult's and children

You are made welcome from the moment you arrive. The food, the entertainment and activity's suited for all. If you have special need's re food they will do their best to help just tell them when booking they are also helpful with access re mobility just tell them. During school holidays children are welcomed and catered for with extra activity's added they wont be bored.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Wow ,Potters !!!

We have recently returned from a break at potters resort, hopton and had an amazing break as usual. This time we also brought along my sister and her american husband to sample the magic of potters. It did not dissappoint. We all had a wonderful stay. The entertainment was first class as was the food and all of the many staff who go out of their way to make your break as memorable as possible. My american relations were completely blown away by the quality of everything and said they would return in abheartbeat the next time yhey are in the uk. Thank you potters once again for a perfect famiky break.

19 September 2025
Unprompted review

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