Potters Resorts Reviews 

691
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional service, often noting that they go above and beyond to ensure a memorable stay. The quality of the entertainment, particularly the West End-standard shows, is frequently highlighted as exceptional, alongside a wide variety of activities catering to all tastes and ages. Many people appreciate the comfortable and clean accommodations, as well as the excellent, plentiful food with diverse choices, including options for dietary needs. However, some reviewers expressed dissatisfaction with the entertainment, describing it as inappropriate or childish, with some even mentioning comments that were not well-received. A few customers also reported issues with cleanliness in their accommodations and some found the food to be lukewarm or not as enjoyable as expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent food, which is described as... See more

Holidays

Reviewers mention positive feedback about holidays, with many describing their experiences as amazing and the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the staff for being... See more

Location

Users describe positive interactions with location, with many reviewers expressing their love for places like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love Potters Resort! We go at least two - three times a year! There is so much to do to keep us adults and the kids occupied. The food is fab, the entertainment is second to none and it’... See more

Rated 5 out of 5 stars

Potters is ALWAYS amazing but this time ALL the staff went above and beyond to keep us safe after the outbreak of norovirus. Everyone mucked in doing jobs not normally theirs. As usual the food was se... See more

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

What an amazing holiday we had at 5 Lakes! Every single aspect was absolutely amazing. We are definitely hooked and can’t wait to return……we have booked already. Our room 707 was excellent, qui... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

691 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(691)

250 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic shows

Fantastic shows, food, entertainment and excellent customer service. There is something for everyone from quizzes, sport and games, no matter what your age and the all inclusive drinks.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

As grandparents we bring our grandson…

As grandparents we bring our grandson to Potters which he really enjoys - mainly the food! He is 15 now he informed us it won't be long before he come on his own - not that he will afford it. We have been bringing him for 9 years.
We prefer Hopton to Five Lakes which we visited a few months ago and was very disappointed, the food was very poor. Other people were also commenting about the food. Not sure of date it was Oct 2025 - end of half term.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Yellow Friday deal 👎🏻

Not happy at all after registering for a yellow Friday deal, which came through with a big flurry on Wednesday
Only to find the offer was the same as potters offer on a regular basis
It was definitely not the anticipated promise of a great deal by any stretch of the imagination!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Inclusive for all ages

Staff are very attentative, the food is good. The dancers and singers in the evenings are excellent and the activities are plenty and for all ages. A great place for multi generations to get together to celebrate birthdays etc. Or if you just want an enternaining break with a partner. Well done Potters.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Return to Potters.…

It’s been many years since our last visit for various reasons and one was Covid the others were timing.
We were pleasantly surprised with all that had changed. Lots of refurbishment had taken place. The “garden room” was new. The introduction of “all inclusive” and the way that was managed was very good with waiter service to your table. The staff were extremely pleasant always a smiling face and courteous. Nothing was too much of a hassle.
Plenty of entertainment going on throughout the day. There be something either quizzes, archery, rifle shooting, table tennis. The list goes on.
As usual the food was very good, waiter service on certain meals is available or help your self from the buffet. The choice is yours but on both accounts you’ll not be disappointed.
We had accommodation in the hotel and there’s nothing to complain about. The rooms are very spacious and well presented. You’ll not be disappointed with accommodation.
On the resort it’s extremely well kept, clean and tidy with plenty of reminders about personal hygiene - which is very important in such a resort.
Entertainment by the Potters Theatre Group was very good. Pre show singers were excellent. They get you involved and warm you up for the main show. Can’t fault the actual show it self. We’ll put together attention to detail is first class. You’ll not be disappointed.
Overall it’s a great place to be whether you’re there for a three or four night stay - you’ll want to go back.
Endeavouring to re visit next year. We wish there was a Potters in the west of the country.

14 November 2025
Unprompted review
Rated 4 out of 5 stars

Our third visit to potters

Our third visit to potters, second one to five lakes. As before wonderful food great room and amazing, helpful staff. The evening show was excellent but not too keen on the other entertainment, felt very childish at times particularly the pre show entertainment. I dont think five lakes has such a full programme of activities as Hopton. In conclusion, potters is the ideal place to relax and be taken care of.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Marvllous festive weekend break

We had a marvellous festive weekend break at Potters Resort in Hopton on Sea. This was our third visit to Hopton and we treated ourselves to the Penthouse Suite. We'll worth he extra expense. Huge bedroom with super king bed, jacuzzi bath, large shower, dressing gowns and slippers and beautiful fluffy towels. The food was plentiful and good, the evening show excellent and amenities for those who wanted something more than a relaxing break. Have booked for next year already.

14 November 2025
Unprompted review
Rated 3 out of 5 stars

I really don’t like saying this but…

I really don’t like saying this but it’s not as good as it was. Cutting costs on food, drinks and entertainment. Food definitely not as good, little things like cheese and biscuits, portions a lot smaller, a very bad selection of biscuits just a few small crackers. The prawn in sweet and sour now a minced prawn with breadcrumbs rather than whole prawns in batter, lots of other minor things but all relevant.A few drinks taken off the all inclusive, Malibu, cocktail’s etc. People notice these things so we are giving it a miss for a while. Sorry Potters it’s definitely not the same.

10 November 2025
Unprompted review
Rated 4 out of 5 stars

We had a great time at potters resort…

We had a great time at potters resort Hopton-on-Sea. The staff are super friendly and helpful, entertainment is good but do miss the live band. The chalet that we stayed in was looking a bit tired in places but we didn’t spend much time in there. Lots to do both day and night.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Happy Guest

We returned from a midweek break which included an optional bowls break, which we signed up for. All elements of the stay were excellent. The bowls break was well organised, friendly and ran like clockwork. Meals were varied and well cooked and presented. Special mention to our waiter Ryan, who was helpful and efficient. Overall a relaxing break.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Great resort

Great resort. The accommodation, food and entertainment were first class. This was our first time at Five Lakes having been to Hopton for the last 16 years and it compares favourably with Hopton. The theatre is much better. There were no queues to get in and you had a good view wherever you sat. We will definitely go again.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Had a great time

Had a great time. Food was great. Plenty of choice. Great service.
Entertainment was fantastic. Room was very nice and serviced every day.
Definitely will return in the future.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Truly amazing time

My wife and myself went to five lakes at the beginning of October 25 our weekend break was as usual absolutely fantastic we were over the moon with our accommodation, table in the restaurant the entertainment the food just everything was commendable, we feel once you arrive you are completely looked after, in fact my wife is at five lakes right now with her besty, we cannot wait until we will be returning in the new year hats off to every member of staff but Joseph in the entertainment is such an asset to Potters.
Thank you Potters for making great memories x

3 October 2025
Unprompted review

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