I have just taken delivery of my new Polestar 2. I've been having an issue with the Mobile App so contacted their Customer Care Team through the online chat. I was being dealt with by Liam, who was ve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Polestar 4, four months in. Brilliant car, excellent fit and finish. Performance (LRDM) phenomenal. Software not perfect - speed recognition abysmal, but a first world problem. Had an issue with air... See more
Company replied
I made the switch to an EV with a Polestar 2 provided by Polestar Sheffield. My expectations have been surpassed. The whole process was simple and I was kept up to date with progress by Dom and Elijah... See more
Company replied
I recently took ownership of a used P2. I bought through a dealer and with that the previous owner had failed to transfer ownership. Anyway I contacted polestar through their online chat and it was tr... See more
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Company details
Written by the company
Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.
Contact info
United Kingdom
- www.polestar.com
3.3
Average
656 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unjust Renewal and Poor Customer Service Experience
I had a disappointing experience with this company. Despite cancelling my subscription (PolestarCharge) within the specified one-month period, they renewed it anyway. When I raised the issue with their customer service through the app, they refused to acknowledge my cancellation and were unwilling to provide information on how to escalate the complaint. I would advise against using this company, as their practices seem quite questionable.
5 March 2026
Unprompted review
Reply from Polestar UK
Hello Mr Iqbal,
Thank you for taking the time to provide us feedback of your experience with Polestar Charge, provided by Plugsurfing.
We are sorry to hear about the difficulty you have had with attempting to cancel your subscription. Polestar Charge is managed externally by Plugsurfing, so unfortunately we are not able to assist directly on their behalf.
However, we would recommend reaching out to them if you haven't already done so, as we hope they can help resolve this issue for you. You can reach out to the directly via this link: https://support.plugsurfing.com/hc/en-us
Thank you for bringing this to our attention, we do hope Plugsurfing are able to help resolve this for you.
Kind regards,
Aidan
Polestar UK
Polestar 3 DONT BUY!!!!!
I’ve had a Polestar 3 Dual Motor for 10 months from new, and it has been a terrible experience.
The car has spent nearly half that time in the garage. It has suffered multiple faults, including issues with charging modules, the wiring loom, and recalls. After getting the car back just last week, it has already gone back in again with yet another problem.
On two occasions, the car has been undriveable and left me stranded. At one point, it was even stuck in a car wash for two days.
The Volvo garage has been helpful, but Polestar customer service has been extremely poor. I requested either a full refund or a replacement vehicle over eight weeks ago and have chased four times since, yet I have received no response.
This is an £80,000 car that I rely on for business use. The reliability issues are unacceptable, and the lack of communication is even worse.
I no longer have any confidence in the vehicle and do not want it returned to me. I am requesting an urgent resolution.
I hope someone from Polestar sees this and gets in touch.
1 April 2026
Unprompted review
Reply from Polestar UK
Hello Shaun,
Thank you for taking the time to write us feedback of your experience with your Polestar 3.
We are saddened to hear of your frustrations. We do take any concerns regarding our product seriously, and we will continue to work with our external partners to get your vehicle rectified as soon as possible. Your case is also being monitored by our senior team, and they will work to advise you as quickly as possible on any next steps towards a resolution.
We would like to apologise once again, and we do hope that we can restore some faith in Polestar for you moving forward.
Kind regards,
Aidan
Polestar UK
Appalling service. A delivery process that just doesn’t hit the mark.
Terrible customer service experience so far.
I have not yet taken delivery of my Polestar 4, and to be honest, I now have serious concerns given how poor the service has been.
This morning, I logged onto live chat shortly after it opened (around 8:15am) to ask for an update on when I could collect my vehicle. Despite this, I waited until after 9:00am before anyone even acknowledged my message.
I then called the Birmingham dealership (Paul Rigby), where I was told that my car had already been handed over on 27th March. This was obviously incorrect, as I have not received the vehicle. I was then given conflicting information — first being told the car was with the company car scheme, then that it might still be in preparation. When I asked for contact details to clarify this, they were unable to provide any.
They did, however, give me the vehicle registration number.
Since then, I have made over 20 calls between Polestar and the company car scheme, yet I am no further forward. Polestar are blaming the scheme, claiming I haven’t been registered as the primary driver, and therefore they cannot provide any collection details. However, this directly contradicts what I was told earlier — that the car had already been handed over.
At no point has anyone taken ownership of the issue. Instead, I have been passed between departments, with each side deflecting responsibility. I have been told I would receive updates, but none have been provided. When I asked to escalate the matter, I was told that this wasn’t possible.
I know the vehicle is in Birmingham, and I have even offered to collect it myself, as I am not far away. Despite this, I am still being told that authorisation is pending — even though I have personally confirmed with the company car scheme that there is nothing left to approve.
Now, with the bank holiday, I have no expectation of any progress until next week — and based on the experience so far, I have little confidence that things will improve then.
Overall, this has been an extremely frustrating and disappointing experience. I chose Polestar over Tesla because I preferred the car itself, but in terms of customer service, Tesla are clearly operating at a much higher standard. This leaves me concerned about the level of support I can expect going forward, should any issues arise with the vehicle.
Every single document has been signed. The car scheme have given their approval to deliver the vehicle and provided my details to contact me to arrange collection. I have the chassis number, I have the reg, I have the spec of the car and the documents confirming I have ordered this car, yet they STILL won’t discuss delivery with me because they believe there’s been no approval for the primary driver. Appalling.
2 April 2026
Unprompted review
Reply from Polestar UK
Hello Abbie,
Thank you for taking the time to provide us with feedback of your experience with Polestar and Paul Rigby.
We know how important the handover experience is to the start of an ownership of a Polestar, so we are sorry for the disappointment caused. We have been in touch directly with Paul Rigby and the delivery team to make sure this case is resolved with you as quickly as possible.
We can only apologise for the delay that you have had; please do be assured that they will get your vehicle to you as soon as possible, and we do hope that we can shortly get your Polestar ownership experience back on the right track.
Kind regards,
Aidan
Polestar UK
Polestar 4 -v- other Luxury makes.
I have owned numerous "luxury" cars provided by LR, Merc, Volvo, etc., over many years. Having taken delivery of my Polestar 4 (Pilot, Performance, & other Pac's), I can categorically say that the overall customer satisfaction experience was the best I have ever encountered; no silly bunch of flowers on delivery, no flashy sales persons with shiny suits.... just simple down to earth conversations and excellent product knowledge from everyone.
I did submit an online tech enquiry to Polestar knowledge base site and was amazed to subsequently receive a personal phone call to discuss and effectively understand how to navigate through the topic. Such a joy not to have to battle against an AI "assistant"!
As to the vehicle itself:
Pro. - Overall, outstanding!
Neg.- Traffic sign assist NOT accurate when reading displayed traffic speed limit signs on roads.
2 April 2026
Unprompted review
Reply from Polestar UK
Hi,
Thank you ever so much for taking the time to write us a 5-star review, we greatly appreciate your kind words regarding our Polestar 4 and customer service.
We take great pride in being able to provide luxury, both with our products and our customer experience. We know how valued human connection is, especially when you need questions answered about your new vehicle. We are overjoyed that you have had a positive experience with your new Polestar, as well as the experience you have had with our handover team and product specialists.
We do also value your feedback regarding product improvements, and please do be assured that we will continue to develop our vehicles, using our system of over-the-air updates.
As always, if you have any further questions for us, or you need any support, our customer support team is always happy to assist you.
Kind regards,
Aidan
Polestar UK
Polestar 3 Terrible
Polestar 3 Terrible. Have had vehicle for 6months and it’s spent almost half that time in the garage with catastrophic safety issues. Breaks and steering locked. Steering locked whilst driving. Polestar customer service has been awful I’ve had to do all the chasing and each call have had to start at the beginning wasted hours on the phone and on hold. Don’t feel safe driving the car it’s still in the garage. Polestar have replied to above review however have not received any request for further information!
12 January 2026
Unprompted review
Reply from Polestar UK
Hello,
Thank you for taking the time to provide us feedback.
We do understand the frustration that has been caused by the issues you have been experiencing. This is not the level of service we aim to provide and we would like to apologise for this.
We would like the opportunity to help rectify this situation with you. So that we can achieve this, we have sent across to you a request for further information. This will allow us to identify your account and case on our system.
We do hope that we can work closely with our external partners and yourself to get this case resolved in the best and quickest way.
Kind regards,
Aidan
Polestar UK
From first contact with Polestar…
From first contact with Polestar support, I was impressed with the speed that things were sorted. We were always kept fully informed by Donna about the repairs and replacement car.
17 March 2026
Unprompted review
Reply from Polestar UK
Hi D. Holmes,
Thank you for the 5-star review you have given us regarding Donna and her support to you - we will be sure to pass these kind words onto her.
We always aim to provide and efficient and clear service at Polestar, so we could not be prouder of Donna and her commitment to keeping you regularly informed.
We are always happy to help support you if you have any further questions; please do not hesitate to reach back out to us.
Kind regards,
Aidan
Polestar UK
Polestar 4
Polestar 4, four months in. Brilliant car, excellent fit and finish. Performance (LRDM) phenomenal. Software not perfect - speed recognition abysmal, but a first world problem.
Had an issue with airbag light. Rang support late Friday afternoon, they said technician would call at my house that day. I was sceptical! I was sent a tracking link and he arrived around 17:15. Ran diagnostics etc and traced problem to loose connection. Soon fixed.
Well impressed with car and service.
31 March 2026
Unprompted review
Reply from Polestar UK
Hi J Hawkins,
Thank you for taking the time to write us a 5-star review, we really appreciate you kind words for our service, as well as your Polestar 4.
We are always overjoyed to hear when our owners have had a great experience with their Polestar; we are always looking to further improve our vehicles through our over-the-air updates, to make the experience even stronger.
It is also a joy to hear that our roadside assistance team were able to support you swiftly with the issue that developed regarding your airbag. It is this level of attentiveness and care that we always strive to achieve.
If you do need any further support, our customer service and roadside assistance teams are always happy to assist whenever needed.
Kind regards,
Aidan
Polestar UK
Polestar 2
Generally I’m really happy with my polestar 2, it’s a great car runs really smoothly and a joy to drive. The only thing I would say about the car itself was I wish it had a bit more range (I do have the long range model) but I’m pretty sure technology has been updated and the newer models do have way more. Just some feedback for some quality of life changes. The pre heat function in the app would be nice if you could choose what temperature to pre heat or cool too instead of being only locked to 22 degrees. Other than that it’s honestly a lovely car.
31 March 2026
Unprompted review
Reply from Polestar UK
Hi Elliot,
Thank you ever so much for taking the time to write us a 5-star review, we always love hearing about our customers positive experiences with their Polestars.
We do highly value our customers feedback, and we are always looking to improve our Polestars, both from a product and a software perspective. Our system of over-the-air updates will bring new and improved functionality in our Polestars, with our Polestar app also being updated to improve functionality.
We are overjoyed that you have enjoyed your Polestar 2; we do hope you continue to love your Polestar, and we are always here and happy to assist if you need any further support.
Kind regards,
Aidan
Polestar UK
Polestar 4
Polestar 4: Read before buying. I have covered over 20k miles in my Polestar 4 company car in 6 months.
Positives
It has a great range, I'm averaging around 250 miles on a full battery with mixed usage.
It's very cheap on company car tax and home charging with Octopus Energy.
It's very spacious.
It's quick but not too quick.
It has rear heated seats which my children love.
Negatives
The door handles sometimes close with no warning trapping your fingers.. I now have door handle anxiety.
The drivers side seat moves back when leaving the vehicle, this trapped my sons feet the first time.
You can't leave your teenage children in the car to take the trolley back at supermarkets or the alarm goes off. You have to leave the key with them which isn't very secure from theft.
Everything works through the touch screen, so your attention is always off the road... Give me back switches etc for heating and radio stations.. If this can be done with voice command but it doesn't understand anything.
When you do take your eyes off the road the tiredness alert goes off and when you look down at the warning, guess what, it goes off again. So I turn it off.
Everything is intermittent, most of the time it works, but its very irritating when it doesn't. Stood in the rain with your hands full and it doesn't recognise the key. You have to put it against the A pillar to reset it.
It recognises all the speed limits, even the ones on side streets and it flashes and beeps at you for not going 20mph in a 40mph zone.
I now have Zebra crossing and give way anxiety. It has braked numerous times without warning for non-existent people crossing and cars stopping at the end of junctions. Drivers behind me have nearly hit me from behind due to this.
The lane departure doesn't work correctly, it tracks the joins in tarmac and it nearly swerved off the road when it tried to follow the Sheffield tram lines. I travel alot of narrow country lanes and as they're narrow its always trying to correct itself between them and when you go round the corner it holds you for a split second before going round.
Polestar... Either leave us to drive the car or build a self driving one.. Or a least let me turn off the driving aids and they stay off (save to my profile).
At present the car is dangerous and I'm counting down the days to replace it..
31 March 2026
Unprompted review
Reply from Polestar UK
Hello,
Thank you for taking the time to provide feedback of your experience with your Polestar 4.
We enjoyed reading your highlights and the positive experiences you have had with your Polestar 4 such as the range capability, charging costs and interior quality of your vehicle.
We were however saddened that you have had some concerns. Safety is very important to us at Polestar so we would always highly recommend reaching out to your local Service Point for investigation into anything that you are unsure of.
We are always working hard to improve our vehicles including via over-the-air updates, which can offer improvements towards the in-car technology.
We would like the opportunity to help further support you and so we have sent across a request for further information to you. We look forward to hearing from you.
Kind regards,
Aidan
Polestar UK
The worse experience
Without any doubt, the worse car experience I have ever had. Polestar 4 is gorgeous but the sat nav has not worked
for months and they had no idea why . Many more issues happened and they refer you to Volvo dealership. Calling volvo is a challenge (many times they do not accept calls due to high volume) and the next available appointment is usually 2-3 months ahead. If you are thinking to get a polestar please think carefully!
27 March 2026
Unprompted review
Reply from Polestar UK
Hello,
Thank you for taking the time to provide us with feedback of your experience with your Polestar 4 and our Volvo Service Point network.
We do apologise that you have had continued difficulty with the navigation system in your vehicle, and the subsequent difficulty you have had contacting your local Volvo Service Point. This is not the level of service we aim to provide.
So that we can assist you further, we have sent you a request for further information. This will help us identify your case on our system and plan next steps for you.
We do hope that we can help restore some faith in Polestar and our services going forwards.
Kind regards,
Aidan
Polestar UK
The current TV commercial
The current TV commercial is pure insulting to the general public. The description of the car is banal and unbelievable.
27 March 2026
Unprompted review
Reply from Polestar UK
Hello Jeff,
Thank you for providing us feedback regarding our TV commercial; we are saddened to hear that you do not enjoy our advertisement.
Our Trustpilot page is reserved for reviews of genuine experiences from our United Kingdom customers; if you are a customer and need any further support, please do not hesitate to reach out to our customer support team: https://plstr.car/n8w
Kind regards,
Aidan
Polestar UK
Responsive online chat. Good service.
I just contacted support on chat. Got an immediate response from Sam who helped get the car ownership transferred quickly.
For my first contact support was excellent.
27 March 2026
Unprompted review
Reply from Polestar UK
Hi Alan,
Thank you for taking the time to write us a 5-star review, we greatly appreciate it.
We always aim to make our service as easy and quick as possible for our Polestar owners, so it is wonderful to hear that Sam picked up your ownership request and completed this is a timely manner for you.
We are always happy to help, whatever the query may be; please do not hesitate to reach back out to us at your earliest convenience if you need further support.
Kind regards,
Aidan
Polestar UK
Lovely car and very helpful customer service help with Daisy
Initially my dealings were not great as I had to wait 3 weeks for my lease vehicle to finally arrive, however, this was more of an issue caused by the lease company and garage.
Things really took a change for the better once Daisy at Polestar got onto the case and things rapidly moved along from there. She is a credit to the customer services team at Polestar! Thanks Daisy! (Polestar bosses, give her a bonus!!)
26 March 2026
Unprompted review
Reply from Polestar UK
Hi Andy,
Thank you ever so much for this wonderful review of Daisy, she is overjoyed with your kind words and we are appreciative too.
We understand that a delay to your vehicle delivery can be frustrating, and we do apologise that delivery was delayed for you. We always aim to go above and beyond for our Polestar owners, so it is a joy to hear that Daisy made sure to act on your behalf and speed up the delivery process.
We do hope you are loving your new Polestar; our team is always happy to assist you if you have any further questions.
Kind regards,
Aidan
Polestar UK
Great service
Had to transfer ownership of the used polestar I had purchased. Sam on the chat service was helpful and efficient, great service
20 March 2026
Unprompted review
Reply from Polestar UK
Hi Giuseppi,
Thank you for taking the time to provide us a 5-star review, we greatly appreciate your kind words.
Efficient and helpful service is what we pride ourselves on being able to offer at Polestar UK, and it is a joy to hear that Sam was able to perform the change of ownership for you in a swift manner.
As always, if you do need any further support from us, please do not hesitate to contact our customer support whenever you need; we're always happy to help.
Kind regards,
Aidan
Polestar UK
Fairly simple queries but Sam was quick…
Fairly simple queries but Sam was quick to respond and knowledgeable.
18 March 2026
Unprompted review
Reply from Polestar UK
Hi Eddie,
Thank you very much for taking the time to write us a 5-star review, we are very happy to hear that Sam was able to assist you.
It fills us with joy to hear that Sam was knowledgeable in his support and was able to answer your queries in a timely manner.
Our customer support team at Polestar UK are always on hand to answer any queries or concerns, no matter how big or small they may be.
If you do have any further questions for us or need any extra support, we are always on hand to assist you.
Kind regards,
Aidan
Polestar UK
Excellent service from Radia in…
Excellent service from Radia in resolving transfer of ownership and installation of app & digital key
17 March 2026
Unprompted review
Reply from Polestar UK
Hi Barry,
Thank you for taking the time to provide a 5-star review for Radia's support, we will be sure to pass these kind words onto her.
We take great pride in being able to offer excellent service to our customers, and it always fills us with pride to hear when a member of our team assists a customer in resolving their concerns.
If you do need any further assistance, our support team are always on hand to help, no matter what the query may be.
Kind regards,
Aidan
Polestar UK
Poor customer service
I’ve had an issue with the passenger wing mirror since I had it replaced about 6 months ago and it has had to go into Volvo several times with still no joy, last time I took it was around 3/12/25 and they told me they would need more than a day so I would need a courtesy car so I asked when’s the next available date and they told me 17th March, Volvo called me today and told me there may not be a courtesy car available. Do they only have one car? Is a warranty case pushed to the bottom over paying customers? I think 4 months is enough time to arrange a car. Are they just trying to time out my warranty?
16 March 2026
Unprompted review
Reply from Polestar UK
Hello Marc,
Thank you for taking the time to provide us feedback of your experience with Stoneacre Volvo Lincoln.
We would like to sincerely apologise for the difficulty you have had with your booking. We will be sure to work with the service point to help rectify this situation is the best manner with you.
You case handler will be in touch with you to understand further what has occurred here, so that we can offer you the correct support whilst your vehicle is being repaired by Stoneacre.
Once again, we do apologise for this situation; we do hope we can help restore your faith in Polestar and our service partner network.
Kind regards,
Aidan
Polestar UK
Amazing service + Awesome product
Had a polestar 2 in 2022 as a company car , liked it a lot and missed it since it went back in 2024 hence just got my self an updated version SMLR last month and it’s even better . Had an issue with the app and pairing , called polestar support and found them very helpful , issue sorted in no time and even got a follow up call 📞! Thanks Jon.
Amazing service + Awesome product
12 March 2026
Unprompted review
Reply from Polestar UK
Hi,
This is such a wonderful review, thank you so much for your kind words about our customer support team member Jon.
We pride ourselves on being able to ease our owners experience by providing a helpful service, so it is a joy to hear that Jon was able to rectify the pairing issues you had, helping you focus on the excitement of your new Polestar 2.
We are so proud of our Polestar 2, and it is always a joy to hear when our customers love our vehicles too. If you need any further support, we are always here to help.
Kind regards,
Aidan
Polestar UK
Great service
Great service, helped solve my problem in less than 5 minutes
12 March 2026
Unprompted review
Reply from Polestar UK
Hi Leon,
Thank you very much for leaving us a 5-star review, we greatly appreciate your kind words.
We take great pride in being able to offer a swift and helpful customer service experience, and it is always a joy to hear when a customer of ours has their query resolved in a timely manner.
If you do need any further support, our customer service team is always on hand to assist whenever you need us.
Kind regards,
Aidan
Polestar UK
I love my Polestar and was looking for…
I love my Polestar and was looking for my nearest service centre. The website searches, wouldn't load for some reason, however i contacted the help via the chat and they identified the nearest centres for me. Very quick, very responsive, I am a very happy customer.
11 March 2026
Unprompted review
Reply from Polestar UK
Hi Lionel,
Thank you ever so much for this very kind review of our customer support team, we are very glad that we could assist you.
We always want to assist our customers in a timely manner, no matter what the query is. We do apologise that the website was not working as intended for you, but we are overjoyed to hear that our team were able to help you with your request via out chat system.
If you have any further questions or need any extra support, please do not hesitate to reach out to us at your earliest convenience.
Kind regards,
Aidan
Polestar Team
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