Test drove the Polestar 4 from the Bicester Sales team. Oscar was our sales rep.and from the start we were guided to a place where we could park our car and leave it with their support team. We wer... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My Polestar 2 had a fault from Day 1 and the dealership didn't fix it right first time. The dealership was quite poor and I moved to another one, which was much better. The Customer Services though ar... See more
Company replied
I am a Polestar 2 owner and contacted the Polestar chat about an account query as I was registered as a guest and not the main owner. Jon at Bicester was excellent and sorted the issue within a few m... See more
Company replied
I’ve had a pretty disappointing experience so far with Polestar with regards to my new car being faulty. However, the way Darren has looked after me , I absolutely can’t complain. He called me back wh... See more
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Company details
Written by the company
Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.
Contact info
United Kingdom
- www.polestar.com
3.7
Average
901 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Polestar Support 5*
Craig was very helpful in making sure everything was sorted for me and that fact he still checked in even after I had my repairs done is great. 5 Stars all round with polestar support.
12 August 2026
Unprompted review
Reply from Polestar UK
Hi,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Craig was able to assist with your query and took the time to follow up to ensure everything was fully resolved.
Should you need any further support in the future, please don't hesitate to get in touch. We'll be happy to help.
Kind regards,
Ella
Polestar UK
Excellent service and treated my query…
Excellent service and treated my query with speed and efficiency.
12 August 2026
Unprompted review
Reply from Polestar UK
Hi Chris,
Thank you for the positive review.
We are pleased to hear that your query was resolved with speed and efficiency.
If you need any further support, please don't hesitate to reach back out and our customer service team would be happy to support.
Kind regards,
Ella
Polestar UK
My cameras stopped working on my…
My cameras stopped working on my polestar 4. It was an exceptionally hot day and it was parked in the direct sunlight which potentially caused the electrical issue in respect of the cameras and centre display glitching. Contacted Polestar chat support, chatted to Daisy who was very helpful and guided me to reset the infotainment system which rectified the issue.
12 August 2026
Unprompted review
Reply from Polestar UK
Hi Kajal,
Thank you very much for taking the time to leave us a 5-star review.
We're happy to hear that Daisy from our Customer Support team was able to successfully resolve the issue you raised with your camera. We will be sure to pass on your kind feedback.
If you need any further support in the future, please don't hesitate to reach back out to our customer support team, who will be more than happy to assist.
Kind regards,
Ella
Polestar UK
The customer support team (Craig)…
The customer support team (Craig) answered our questions and then followed up as promised.
7 August 2026
Unprompted review
Reply from Polestar UK
Hi Simon,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that Craig from our customer support team was able to assist with your queries and follow up to ensure everything was resolved.
If you need any further support in the future, please don't hesitate to reach back out to the team and we would be happy to support.
Kind regards,
Ella
Polestar UK
Very quick excellently excuted service
Very quick excellently excuted service. The engineer Nigel was brilliant! I would recommend Polestar to anyone!
6 August 2026
Unprompted review
Reply from Polestar UK
Hi Stephen,
Thank you very much for the positive review.
It's great to hear you received such quick and efficient service from our service team and that Nigel made such a positive impression on your visit.
If you need any further support in the future, please feel free to reach back out and we would be happy to help.
Kind regards,
Ella
Polestar UK
Reached out to them using the web chat…
Reached out to them using the web chat feature and they were very helpful.
11 August 2026
Unprompted review
Reply from Polestar UK
Hi Alec,
Thank you for the positive 5-star review.
We are pleased to hear you had a great experience using our online chat feature. Our support team always aim to help, whichever channel you may reach us on.
Kind regards,
Ella
Polestar UK
Good Customer Experience
Had a good experience with Donna in customer support, answered my questions well and followed up with an email. Matter now resolved.
10 August 2026
Unprompted review
Reply from Polestar UK
Hi,
Thank you for taking the time to leave us a 5 star review.
We are pleased to hear that Donna from our customer support team was able to assist with your queries and followed up to confirm everything had been addressed.
If you need any further support, please don't hesitate to reach back out to the team and we would be happy to assist.
Kind regards,
Ella
Polestar UK
Faith restored by Polestar Customer Service and Volvo Leeds
My Polestar2 was delivered with what turned to be a very a minor issue - a rock lodged in the suspension.
I took it to my local Volvo dealership (BD postcode) who, whilst not being rude, were clearly not interested in fixing the issue - so I called Polestar customer service for advice as to what to do next.
Donna at Polestar could not have been more helpful. Within an hour, she had contacted my next closest dealership, Riverside Leeds, who in turn called me to book the car in.
Whilst the car was in the garage, I was given an office to work from along with a nice coffee. As with Donna at Polestar, Evan and Annabelle at Riverside Leeds were brilliant.
Thank you all for making it so easy.
30 July 2026
Unprompted review
Reply from Polestar UK
Hi Andy,
Thank you for taking the time to leave us a 5-star review.
Whilst we are sorry to hear of your initial difficulties with getting the issues rectified with your Polestar 2, we are pleased to hear that this was later resolved at Riverside Leeds. We are also happy to hear that Donna, Evan and Annabelle were able to assist you throughout this process.
If you need any further assistance, please don't hesitate to reach back out to the team and we would be happy to support.
Kind regards,
Ella
Polestar UK
Exemplary support from Polestar during a warranty issue
The Polestar support, in particular from Sam, was exemplary throughout for a case on my lease Polestar 4 which had an all-but impossible (and unique) noise to source and resolve. This issue, initially thought to require a day in the workshop, turned into a 5 month exercise and, throughout, Polestar's support was constant, informing and my mobility was maintained throughout with a loan vehicle.
10 August 2026
Unprompted review
Reply from Polestar UK
Hi,
Thank you for the positive feedback on your experience with our customer support team.
It’s great to hear that Sam provided support throughout the duration your vehicle was at the service point. Whilst we are sorry the issue took several months to identify and resolve, it's great to know that Sam kept you informed throughout this process and that your mobility was maintained with a loan vehicle during this time.
If you need any further support, please don’t hesitate to reach back out to the team and we would be happy to assist.
Kind regards,
Ella
Polestar UK
Quickly Resolved my sign in issues
I had an issue signing into my Polestar App which had been frustrating me for a few weeks. Got onto the support team and they resolved it quickly and simply. Problem solved and much relief.
10 August 2026
Unprompted review
Reply from Polestar UK
Hi Mike,
Thank you for taking the time to leave us a 5-star review.
We are pleased to hear that our customer support team were able to assist you with getting your app issues resolved quickly and simply.
If you need any further support going forward, please don't hesitate to reach back out and we would be happy to assist.
Kind regards,
Ella
Polestar UK
Great support from Daisy with resolving…
Great support from Daisy with resolving a technical issue. Also checked in later in the day to see if this had been successfully resolved, which was very reassuring.
7 August 2026
Unprompted review
Reply from Polestar UK
Hi Krishna,
Thank you for taking the time to leave us a positive review.
We are happy to hear that Daisy from our customer support team was able to assist with resolving the technical issue you raised and follow up to ensure everything was addressed.
If you have any further queries, please feel free to reach back out to the team and we would be happy to assist.
Kind regards,
Ella
Polestar UK
Sam was exceptionally helpful from start to finish
Sam was exceptionally helpful from start to finish. He identified the issue straight away and guided the process to offer a quick resolve with regular updates and contact.
Even following conclusion, Sam made a further call to check that I was still ok with everything and was very pleasant to talk to throughout.
EXCEPTIONAL service and left me a very happy Polestar customer. This goes a long way in terms of advocation, as I hold a relatively senior position in the car and commercial leasing world with a market leader in the industry.
7 August 2026
Unprompted review
Reply from Polestar UK
Hi Steve,
Thank you very much for taking the time to leave a 5-star review.
It's great to hear that Sam from our customer support team was able to support you from the moment you raised your concern, keeping you updated throughout and ensuring a swift resolution. It's also great to hear his follow-up and continued support left such a positive impression.
If you need any further support, please don't hesitate to reach back out to the team and we would be happy to support.
Kind regards,
Ella
Polestar UK
Problem with no sound with radio or…
Problem with no sound with radio or utube resolved. Thank you 👏
6 August 2026
Unprompted review
Reply from Polestar UK
Hi Anthony,
Thank you for taking the time to leave us a 5-star review.
We are happy to hear that the connectivity issues you experienced with the radio and YouTube not working have now been resolved.
If you need any further support in the future, please don't hesitate to reach back out and we would be happy to assist.
Kind regards,
Ella
Polestar UK
Never Again
This score is not for polestar but it’s for the employee TEEGAN who showed extremely high levels of professionalism and I think good staff members like this go unnoticed so I would like to again thank TEEGAN for all the help.
6 August 2026
Unprompted review
Reply from Polestar UK
Hi,
Thank you for taking the time to leave us a positive review.
It's great to hear that Teegan from our customer support team left such a positive impression. We will be sure to pass on your kind words.
If you do need any further support, please don't hesitate to reach back out and we would be happy to assist.
Kind regards,
Ella
Polestar UK
what a nightmare company to deal with
what a nightmare company to deal with. Months trying to get a car collected all under the umbrella of "Polestar finance " then told not Polestar finance its Santander then another company collecting etc .. Months afterthe car is collected a letter final demand £400 wear and tear. No email call. When I ring to ask what damage after nearly an hoiur trying to get through told "I cant tell you what the damage is, but I can see you should pay more then we are asking"
6 August 2026
Unprompted review
Reply from Polestar UK
Hi Sean,
Thank you for sharing your feedback. We are sorry to hear about your experience regarding the collection of your vehicle.
Whilst Polestar Finance is a separate company from Polestar UK, we understand the confusion caused by the different parties involved in the collection and inspection process. We also appreciate how concerning it must have been to receive a wear and tear charge without a clear explanation of the damage identified.
If the matter remains unresolved, please contact our Polestar customer support team directly and we'll do our best to point you towards the appropriate team for further assistance.
Kind regards,
Ella
Polestar UK
Initially frustrating but Alice saved the day
Initially the service was frustrating as I kept having to deal with someone new every time, although once Alice took over my case everything was great, she deserves 5 stars.
6 August 2026
Unprompted review
Reply from Polestar UK
Hi Richard,
Thank you for taking the time to leave us a positive review.
Whilst we're sorry to hear that you experienced some initial difficulties in getting your issue resolved, we're delighted to hear that Alice from our Polestar Customer Support team was able to turn your experience around and provide the support you needed.
Thank you again for sharing your experience. If you need any further support in the future, please don't hesitate to get in touch and we'd be happy to assist.
Kind regards,
Ella
Polestar UK
Customer Support - AC Charging
I had an issue with the AC charging for 9 months meaning that I had to use public charging at extra cost. However; Polestar support were always on hand to discuss and were able to come to an agreement on costs.
5 August 2025
Unprompted review
Reply from Polestar UK
Hi Richard,
Thank you for your positive feedback.
We're pleased to hear that our Customer Support team has been helpful during the period in which you needed to rely on DC fast charging due to the AC charging issue with your vehicle. We appreciate your patience while this was being addressed and are glad the team was able to support you throughout.
Thank you again for taking the time to share your experience. If you need any further assistance in the future, please don't hesitate to get in touch and we would be happy to help.
Kind regards,
Ella
Polestar UK
Great customer service
Great customer service, thanks for resolving my issue
4 August 2026
Unprompted review
Reply from Polestar UK
Hi Holly,
Thank you for the 5-star review.
We are glad that we were able to support with getting your issue resolved.
Please feel free to reach back out to our Customer support team for any further queries/issues you may have and we would be happy to support.
Kind regards,
Ella
Polestar UK
Change of car registration
The young lady I spoke to Sara was most helpful and I don’t think anything was too much trouble. Well done Sara .
4 August 2026
Unprompted review
Reply from Polestar UK
Hi,
Thank you for taking the time to leave a 5-star review.
We are pleased to hear that Sara from our customer support team was able to assist with your query.
If you need any further support from the team, please do reach back out and we would be happy to support.
Kind regards,
Ella
Polestar UK
I'm coming from a Porsche Macan EV
I'm coming from a Porsche Macan EV, and I'm really happy with the Polestar 3. I love the car, I've had no software issues, and if anything, it's been more reliable than the Porsche.
The support team has also been incredibly responsive, and the delivery experience was smooth from start to finish.
My main criticism is the service experience. It feels a bit disorganized. On one occasion I arrived for a booked service, but the service center wasn't expecting me. Waiting times for appointments are around a month, which is frustrating if something unexpected happens. The service itself was also a little sloppy. Everyone was friendly and helpful, but after replacing the mirror they left glue residue behind, and I had to clean it myself.
I do wish Polestar offered a better service experience. Porsche treated its customers like royalty, and that's the one area where I think Polestar still has room to improve.
3 August 2026
Unprompted review
Reply from Polestar UK
Hi Dimo,
Thank you for taking the time to leave us a positive review.
We're pleased to hear that our Customer Support team were able to assist you and that you're enjoying your Polestar 3.
We also appreciate you taking the time to share your experience at the service point. While we're sorry to hear that your visit did not meet expectations, your feedback is important and will be shared with the relevant team so we can work to improve future customer experiences.
Thank you again for your feedback. If you need any further support in the future, please don't hesitate to get in touch, and we will be happy to assist.
Kind regards,
Ella
Polestar UK
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