Audi Reviews 1,790

Just called Audi for some assistance on a couple of error messages that had appeared on the dash board this morning. I was concerned as I have to drive 50 miles back to my garage and just wanted to know if it was safe. After being transferred 5 times on a 30 minute phone call to get a woman at the end who told me everything the first person had already said and then followed on to say she couldn’t help because she isn’t trained. Why put me through to people who are not trained. What a waste of time they are and very unwilling to help

This is simply the worst main dealer I have experienced.....they have a monopoly and they know it..... condescending staff....poor customer relationship.....and absolutely zero attention to minor malfunctions....twice they have phobed me off simply because the issue was too minor for them to investigate properly.....so never again.

Alarming how poor customer support from Audi UK has become. Had a long standing issue with my car and absolutely zero support offered. Supplying dealer is powerless to support without audi uk engagement. Without doubt changing my loyalty to the brand which is very sad times indeed. Judging by other reviews this is becoming all too common. Worrying times as a consumer.

2nd time in 10 months Audi Q4 2024 will only charge to 80% cannot change the settings to 100% very very frustrating and after communication with Audi digital services for 3 days I am now referred to an Audi dealer, time wasted and waiting for a firm appointment to fix… this is 2nd time software issues in 12 months and 2 dealer visits! come on Audi sort this out

I have had the pleasure of dealing with Russell Cooper at Audi Wolverhampton for the past 10 years and I can confidently say his service has been nothing short of exceptional throughout.

Russell has never once let me down. His professionalism, honesty and consistency are truly outstanding and over the years I have come to trust his opinion implicitly. In an industry where trust and transparency are so important, Russell sets the standard.

The primary reason I continue to return is because of the level of service he provides. His approach is always genuine, loyal, and customer-focused, ensuring that every experience is smooth, straightforward and handled with care.

It is rare to find someone so dedicated to delivering such a high level of customer service over such a long period of time. Russell is a true asset to Aud and I would highly recommend him to anyone looking for a reliable and trustworthy experience.

We bought our new Audi Q5 in August 24. To date we have put over 5 litres of oil in it (oil warning light keeps coming on) and been told there is nothing wrong with the car!! It has had to be towed back to Audi Manchester on one occasion. We don’t want something for nothing just to hand back a substandard car!. Audi Manchester pretty much told us to do one but you don’t put 5 litres of oil in a new car! We have been complaining for 9 months (about 3 months after the issue started) and been fobbed off ever since. It is so upsetting that no one at Audi is concerned about this. There is a lawsuit in the US against Audi regarding faulty pistons burning excessive oil! The car does not have an oil leak!! If anyone has any advice on how to get out of this nightmare it would be appreciated! Faceless corporate companies don’t give a monkeys once they have your money!
Update:this company are not registered with the Motor Ombudsman so they do not adhere to the code of contact!!!!!They are now part of Stratstone!!!!

Audi Q4 e-tron 45 Sportback 2025 – Review

Introduction
The Audi Q4 e-tron 45 Sportback enters a competitive segment of premium electric SUVs, promising distinctive design, refined comfort, and modern practicality. After months of real-world use across urban routes, long motorway journeys, and varied weather conditions, this review offers a balanced yet candid evaluation of its design, performance, and overall ownership experience.

Exterior Design
From the outside, the Q4 e-tron Sportback stands out with a bold and assertive aesthetic.
Aggressive front look: The sharp grille design and sculpted body lines give it a sporty, confident presence.
Ground clearance: The elevated stance is genuinely practical for everyday UK driving—handling speed bumps, uneven roads, and rural surfaces with ease.
Overall, the exterior styling is one of the car’s strongest attributes.

Interior & Comfort
Despite its premium branding, the interior layout falls short in several important areas.
Fixed Gear Console Design
The most frustrating interior feature is the oversized fixed gear console, which creates several issues:
It occupies nearly all the usable storage space beneath it.
The arrangement of buttons and controls is ergonomically inconvenient, often requiring awkward hand positioning while driving.
The wireless phone charger placement is particularly ill-conceived. It sits vertically in a recess where you cannot see the phone screen during charging, making it both impractical and counterintuitive.

Other Interior Notes
Comfortable seating: Both front and rear seats offer good support and ample legroom, even for taller occupants.
Rear-view camera: The camera quality is noticeably poor and deteriorates further in rainy conditions, reducing visibility and driver confidence.
Overall, the interior design feels inconsistent with what one would expect from a modern Audi.

Performance & Handling
Acceleration: The Q4 e-tron 45 delivers reasonable acceleration—adequate for city driving and motorway overtakes, though not especially thrilling.
Handling: In narrow streets and tight spaces, the vehicle performs well, offering predictable steering and ease of manoeuvring.
However, wet-road stability is a concern. The vehicle tends to slip on wet surfaces despite its 20-inch wheels, raising questions about overall traction and tyre-platform dynamics.

Efficiency & Charging
This aspect of ownership is where the Q4 e-tron Sportback struggles the most.
Unreliable real-world range: The actual mileage frequently falls short of the advertised figures. Weather, speed, gradients, and traffic have a significant impact on range.
80% charging limit: The default battery setting restricts usable capacity from the outset.
High rapid-charging costs: Fast chargers on motorways often cost more per mile than petrol or diesel, making long-distance trips unexpectedly expensive.
Range anxiety: Because battery behaviour is unpredictable, long journeys often involve constant monitoring and concern about reaching the next charger.
In reality, the manufacturer’s mileage claims are rarely achievable under typical conditions.

Summary

Pros
Aggressive, sporty exterior
Good ground clearance
Comfortable seats with generous legroom
Reasonable acceleration
Excellent maneuverability in narrow or urban environments

Cons
Poor interior ergonomics due to oversized gear console
Impractically positioned wireless phone charger
Subpar rear-camera quality, especially in rain
Weak road grip on wet surfaces
Unreliable real-world range performance
Higher-than-expected charging costs on long journeys
Ongoing range anxiety due to inconsistent efficiency

Conclusion
The Audi Q4 e-tron 45 Sportback offers striking looks and a comfortable ride, but its limitations—particularly the impractical interior layout, inconsistent efficiency, and wet-weather handling—significantly affect everyday usability. While it performs well in urban settings, long-distance travel can be unexpectedly costly, stressful, and unpredictable.

Personally, I feel fortunate to have the vehicle only on a three-year lease, and I am already looking forward to transitioning to a more reliable and predictable EV once the contract ends.

I’ve been to the Audi Watford, using the same sales representative, for my 3rd car now & exceptionally happy with the level of customer care - his attention to detail, descriptions & explanations of things, being thorough, transparent & always accommodating of my daughter, all theses factors made the experience a pleasant one & I’ll be forever thankful & grateful for Ozzy Lagrabli!

In conjuction with my local Audi dealer, Audi UK customer service denied a 100% nailed on warranty claim and made things as awkward as possible for me. I should have listened to my friends who have had similar dealings with them. Audi may be a premium brand but in my experience, their customer service leaves a lot to be desired. Luckily for me the supplying dealer was excellent and sorted the problem out.

I CANNOT wait until this lease is over. Audi clearly have electrical issues, no matter how new the car is. I’ve had Mercedes and BMW before and Audi is by far the worse. Don’t even get me started on the Audi centres either. They are useless unless the problem is extremely easy for them to fix, anything too technical and they start getting emotional and unprofessional. Save your money and avoid Audi. All they do is look the part.

RE: Colchester branch.
Really poor customer service. The man who served me was so rude and made me feel very uncomfortable. I completed a survey afterwards and got an instant email from ‘manager of services’ asking what happened. I emailed and asked them to call me. Nothing. I rang them. No answer. I emailed in what happened. Nothing. I spent about 30 mins on the phone the other day - just trying to make contact with someone. No answer anywhere! I wanted to let them know about a data breach. They sent someone else details home with our paper work! I have lots of information on that person now. I did email in again. But no response.

We were looking to buy an Audi , we visited Chester branch spent 20 mins looking inside and outside the showroom nobody even spoke to us , so second chance we then booked an appointment for today in Shrewsbury 2pm arrived on time moved to a waiting area waited until 2.17 and then gave up tried to gain attention of staff but no body was interested ,so left went to land rover down the road with no appointment and they were fantastic,end result we purchased the evoque autograph, lessons in customer service , Audi yours is terrible even when we gave you a second chance yours was really bad , you should realise customers are a privilege don’t take them for granted , also we didn’t even get a phone call to ask why wd left or an apology after a 50 mile round trip , really couldn’t get worse than this

I have been dealing with a sales executive at Stafford Audi called Nicolas birch,I recently put down a deposit on an Audi a5 filled all the relevant financing form in and was waiting weeks for the finance agreement,iv rang the branch at least 6 times with no callback or update then got an email late Friday saying the car had gone to another customer as I missed one form and they tried to contact me which was untrue and also I did fill all the forms in,they must think I’m stupid clearly another customer has come along and he gave the car to him as I only want it in July,they have still got my deposit and still not returning my calls ,this guy is so unprofessional and a complete joke I will not be buying an Audi again as this would be my 3rd new one and it’s annoyed me so much I refuse to give my hard earned money to Audi ever again ,be careful or this guy he’s not an honest person

£70k car. Battery range non-existent. 6 weeks to get a service. Electrical faults all the time. Original car allocated to me didn’t pass its pre-delivery checks and they couldn’t fix it. In my opinion you should look at something other than an Audi A6 Avant Etron. I basically have a £70k ornament in my drive. Poor service/help. A milk float goes further and faster.

Brand new Q5 phev edition 1 developed electrical/software issues after only 11 miles driving home from the dealership.
Dealer said they could not take it in for 2 months. I called Audi roadside who said there were numerous faults.The dealer did take it in after I strongly complained but then said they can’t fix it as awaiting a software update which should come in next 3 months.
Safety systems and driver assist functions are affected.
Audi really need to do better and stop delivering cars with faults.
My dealer actually said they only sell them they don’t make them.
Both the dealer and Audi uk seem to be stalling to take you over the 30 days within which you can reject a new car for a full refund.

The manager from the Hitchin dealership called me with a very aggressive tone and then continued saying why I was barking as it took them two weeks plus to call me after the complaint had been logged with the executive office and the press office and the man has the audacity to ring my phone and say what is your problem and why are you barking? That's a sort of customer service you get when you contact Audi especially the hitching Audi they're racist and discriminate against your disabilities

I recently took my Audi A3 Sportback 30 TFSI to Audi West London for a brake inspection due to an ongoing issue.

The vehicle is only around 1 year and 4 months old and has covered approximately 6,600 miles. Despite this, I was advised that all four brake discs and pads require replacement, at a cost of around £1,500, and that this has been classified as wear and tear, therefore not covered under warranty.

I find this very difficult to accept.

The issue originally appeared when the vehicle was approximately five months old and has progressively worsened over time. I also have photographic evidence from April 2025, clearly showing the early stages of the problem, well within the early life of the car.

In my experience, it is highly unusual for a vehicle of this age and mileage to require replacement of all four discs and pads simultaneously. I have owned other vehicles for many years, used and stored in similar or even harsher conditions, without ever encountering anything comparable.

In addition, my family has owned several Audi vehicles over the years, and we have never experienced anything similar. My father currently owns an Audi A4, which has been owned for many years and is also kept outside, and the brake discs remain in normal condition. This makes the situation with my current vehicle even more difficult to understand.

I have also discussed this situation with contacts working within Audi dealerships in Italy, where I understand that similar cases are often treated as potential defects and reviewed under warranty. This raises questions as to whether the same standards are being applied consistently.

While I understand that brake components are generally considered consumable items, I would expect a more thorough technical assessment to determine whether this could be linked to uneven wear, material issues, or a potential defect, rather than defaulting immediately to a full replacement at the customer’s expense.

During my visit, it was suggested at an early stage — even before the vehicle had been fully assessed — that the issue was likely due to the car being used infrequently and parked outside. This gave the impression that the situation may have been pre-judged and attributed to usage conditions, rather than being fully and objectively investigated.

Following the inspection, I was contacted and the conclusion provided was consistent with that initial view, confirming that all discs and pads required replacement and that no warranty support would be offered, as the issue was classified as wear and tear.

I requested the technical report and quotation, and the vehicle has now been collected without authorising any work. I am currently seeking a second independent assessment, and a formal claim has been opened with Volkswagen Financial Services, who have advised that the investigation process may take up to 8 weeks.

I am also left wondering whether this is an isolated issue or whether there have been changes in materials or component specifications over time, particularly given Audi’s long-standing reputation for build quality.

Overall, I am disappointed with the approach taken, which felt more like a standard replacement recommendation than a detailed investigation into the root cause of the issue.

I would welcome a response from Audi.

I will update this review once the case has been fully assessed.

One year after bought a car ,and showed faults!

Absolutely fuming! I will not be using Nottingham Audi in the future. My car was booked in for a recall 2 weeks prior the appointment. I was told 25 minutes after arrival the parts needed to do the work are not in stock. I travelled to the Nottinghamshire branch paciffically that day as I had booked time off work and other branches were all booked up. Waisted time, waisted fuel, waisted a days annual leave for nothing.
Nottingham Audi phoned me the day before to discuss an option for trading my car in for an upgrade. Why couldn't they phone and explain the situation regarding parts and save me a waisted journey. I know I'm 1 customer of many but I won't use Nottingham branch again.

Paid Old Canterbury Audi for a 150 point check ''better than an MOT'', they came back telling me oil levels were fine but did not notice a broken dipstick tube dispensing oil all over.

Went to Audi Ashford for the airbag recall, some ''Audi qualified mechanic'' stole all bolts and retainers from the glovebox, and replaced those with half a set from Gary's finest from the shed.

Bought a (£562) wiper linkage from New Audi Canterbury, turned up it was made with 3 second hand components. Requested me to come back for inspection, management's excuse was those parts sit in a warehouse somewhere for a long time that's why they look like they do. In hindsight, I should have paid Ebay £56.20 to get the same.

When questioning the latest issue, I get an AI ChatGPT email signed by a human from Audi UK, that waffled a lot but said nothing of actual substance - I found it quite insulting that someone would resort to feeding my email to chatGPT to get a full answer generated in 1.7 seconds, and the only person doing the proofreading was me. For the rest of this week I'm off to BMW/Mercedes/Jaguar/etc in that order, just to see if they have some Actual Intelligence/value for money in there. I'll bring some audi stories along if they question why I'm shifting my 2 x audis.

Luxury brand, until you experience first hand what the customer service is really like. Smugness.