After a detailed response from Pokerstars with regard to them restricting my account I have decided to delete my previous poor review of the company. I completely understand they have to follow Gover... See more
Company replied
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Worst Poker site ever experienced, So rigged I’ve never experienced such recognizable bs In the way they say it’s randomized. If you believe that I have some Ocean front property for sale in Kans... See more
Spead and professionally handled my questions didnt waste my time like many other do. A simple answer sometimes can take 10 minutes. This Lady had few hard questions from me and got rhem spot on... See more
Company replied
I have been away from this platform for quite a long time. Over the past few days, however, I have received very professional and helpful support from the PokerStars customer service team, for which I... See more
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Company details
About PokerStars
Written by the company
At PokerStars, we’re committed to providing an unforgettable experience for our players. Fast withdrawals, secure deposits, and a reliable platform means millions of players all over the world choose PokerStars. As one of the original and most respected names in online gaming, we’re trusted by players globally to provide exciting games, big tournaments, and a great playing experience.
We take pride in creating a safe environment for players to play. That means responsible gaming is a top priority. Our platform offers a range of tools to help players stay in control, including deposit and game limits, self-exclusion options, and time-out features. Enjoyment should always be paramount, so we encourage all our players to stay on top of what they spend by utilizing the tools available.
Whether you’re an experienced player or completely new, you’ll find a game that suits your preferences and bankroll. You can also rest assured that help is always available if you encounter any issues thanks to our dedicated customer support team, who are ready to support you 24 hours a day, seven days a week. We also have a Help Center packed full of useful articles, from help with payment methods to explanations of rules.
Game integrity is also at the heart of everything we do. We make sure that every player enjoys a fair, secure environment they can trust. With this foundation, players have opportunities to qualify for our award-winning live events. Anyone at any level can qualify online and find themselves at some of the most prestigious tournaments in the world... And all from the comfort of their own home. Our live events are at iconic destinations like Monte Carlo and Barcelona. The lucky ones to qualify can expect an unforgettable experience playing world-class poker against the world's greatest.
Are you ready to play?
Contact info
United Kingdom
- www.pokerstars.com
You should know
3.2
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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attentive and listened to my problems
20 July 2026
Unprompted review
Reply from PokerStars
Hello Christopher. Thank you very much for your kind words. We are delighted to hear that you have had positive experiences with our support team. Your feedback means a great deal to us and motivates us to continue providing a great experience. We wish you all the best! 😊
No email received cannot play only deposits accepted
Deposit accepted … but the. Account went to security checks doesn’t know what to do. Also forgot my passwords not receiving any emails address . Tried to contact an agent waited for 30min no response. Please refund my 25$.
User id Vishesh27183
21 July 2026
Unprompted review
Reply from PokerStars
Hi Vishesh,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your account and the delay in receiving support.
We can confirm that your account is currently undergoing security checks, which are part of our standard verification process. Our team is reviewing the submitted documents, and we kindly ask for your patience while these checks are completed. Once the review is finalized, we will provide an update regarding your account status.
Regarding the password reset emails and your request for a refund, our support team will be able to assist once the verification process has been completed.
Thank you for your understanding and cooperation.
Mario helped me with all the isues
Mario helped me with all the isues. But PS software needs a new orientation.
20 July 2026
Unprompted review
Reply from PokerStars
Thank you for your 5-star review!
We're delighted to hear that Mario was able to help you resolve all your issues. We'll be sure to pass along your kind words to him—they'll mean a lot.
We also appreciate your feedback about the PS software needing a new orientation. Customer insights like yours are valuable, and we'll share your comments with our team as we continue working to improve the experience.
Thanks again for your support!
Don’t put money in here
Don’t put money in here. Upon attempting withdrawal, they pretend you’re using a VPN and block you from getting the money, asking for a whole heap of documentation that is nigh on impossible to supply.
Scammers and low morality company that you shouldn’t support.
UPDATE: I forgot to mention that they also withdraw 5 GBP from your account every month if you stop playing for a while. That wouldn't be so bad if they allowed you to withdraw.
After their reply - they are still using the VPN lie as an excuse to block us. They still require Fort Knox security to release the funds.
They still won't accept my Revolut bank statement as one of the pieces of evidence they need.
I remember this shameless tactic from some of the dodgy betting sites out there.
20 July 2026
Unprompted review
Reply from PokerStars
Hi Doug, we're sorry to hear about your experience. We want to reassure you that we do not restrict accounts or delay withdrawals without reason. In some cases, we may request additional verification to help protect accounts and ensure funds are paid to the rightful owner. The reasons for these checks are explained directly to the customer and, for privacy and security reasons, we can't discuss account-specific details in a public forum. Please reply to the email you've received or continue working with our Support team, who will be happy to assist you in completing the process as quickly as possible.
Unblock my account.
19 July 2026
Unprompted review
Reply from PokerStars
Hello Віталій. Thank you for your feedback. We are sorry to hear that your account is restricted. We escalated your case to the team responsible to handle this matter. You will receive an email as soon as possible. Thank you in advance for your patience.
We hope you have a nice day.
There are glitches that make you lose…
There are glitches that make you lose money. Good luck explaining that to their support. It’s a criminal enterprise and you can’t do much about it but complaining
18 July 2026
Unprompted review
Reply from PokerStars
Hi Iris,
We're sorry to hear that you feel this way and understand how frustrating it can be if you believe a technical issue affected your gameplay.
We take reports of technical problems seriously and thoroughly investigate them using our game logs and system records. If you experienced a specific issue that you believe resulted in a loss, we'd like the opportunity to review it in detail.
If you haven't already, please contact our Support team with the date, time, game, and any other relevant information so we can investigate your concerns. If you already have an open case, please let us know the reference number so we can follow up on its status.
We appreciate your feedback and are committed to ensuring a fair and secure gaming experience for all players.
Covered every question I had with the…
Covered every question I had with the best service I felt like I was in a 5 star dining establishment
18 July 2026
Unprompted review
Reply from PokerStars
Hi Eve, thank you very much for your positive review. We are very happy that our team was able to assist you with your query and that you enjoy our games. Have a great day.
Reply from PokerStars
Hi Lukasz, thank you very much for your positive review. We are very happy that you are enjoying your experience with us.
Reply from PokerStars
Thank you so much for your 5-star review, Harry! We're delighted to hear you found our assistance professional. We truly appreciate your kind words and your support. If you ever need anything in the future, we're always here to help!
Best site on the market
The software is above the competition hands down, their reputation is prestine , its regulated and trusted world wide, the cards are random and fair.
18 July 2026
Unprompted review
Reply from PokerStars
Hi there. Thank you so much for your fantastic review! We're delighted to hear you value our software, security, and commitment to fair play. Your support means a lot to us. Thanks for being part of our community, and we wish you the very best of luck at the tables!
I have a good experience when things…
I have a good experience when things are simple . Help is available to guide me through things .
Thank you.
17 July 2026
Unprompted review
Reply from PokerStars
Hi James,
Thank you for your wonderful 5-star review!
We're delighted to hear you've had a good experience and that our support team has been able to guide you whenever you've needed assistance. Your kind words mean a lot to us and motivate us to continue providing the best service we can.
Thank you for choosing us, and we look forward to being here whenever you need us.
Have a great day!
My account is frozen and have been…
I am still locked out of my PokerStars account but they do have my information and have responded twice. Also, I have learned that Alberta passed a law effective July 13, 2026 that may have changed access rules for out of province online game sites. Pokerstars is registered in Alberta and I remain hopeful a solution will be found.
My account is frozen and have been trying to fix it for almost a week. Communication with Pokerstars is very difficult. I need to talk to a human. Finally today I think an upload of my documents may have worked. I appreciate the security provided by Pokerstars but need better cummunication when problems arise .
14 July 2026
Unprompted review
Reply from PokerStars
Hi Elaine,
Thank you for your review.
We understand how frustrating it can be when your account is restricted and you're having difficulty getting it resolved.
We've sent you an email requesting the documents we need to verify your account and explained the reason for the restriction. Once you reply to that email with the requested documents, our team will review them as quickly as possible. If everything is in order, we'll continue working toward resolving the issue.
We appreciate your patience and understanding while we complete the verification process.
The chat was very quick and was able to…
The chat was very quick and was able to give me a solution to my issues quickly, I wasn't sure if it was just a bot or a real human but nonetheless it was able to get me back up and running.
17 July 2026
Unprompted review
Reply from PokerStars
Hi Brock,
Thank you for taking the time to share your feedback! We're delighted to hear that you received a quick response and that your issue was resolved promptly. Providing fast and effective support is always our goal.
We appreciate your review and hope you continue to have a great experience with PokerStars!
Inactivity Fees
The notice email for the inactivity fee was worded in such a way that it went straight to my spam inbox. Then the money was taken from my account and the customer support team was no help.
Shady business practice.
11 July 2026
Unprompted review
Reply from PokerStars
Hi Oliver,
We're sorry to hear that this was frustrating, and we understand why you'd be disappointed if our notification ended up in your spam folder.
Our inactivity fee is only applied after 12 months of account inactivity. Around one month beforehand, we send an email reminder giving players the opportunity to simply log in to their account to keep it active. Unfortunately, email providers can sometimes filter legitimate messages into spam or junk folders, which is outside of our control.
We appreciate you taking the time to share your feedback, and we'll make sure your comments are passed on to the relevant team.
Good experience
1 June 2026
Unprompted review
Reply from PokerStars
Thank you for your wonderful review! We're more than happy that you had a positive experience with us.
Excellent and quick customer service
Excellent and quick customer service. Lovely engagement and wonderful site.
16 July 2026
Unprompted review
Reply from PokerStars
Thank you for your wonderful review! We're delighted to hear you had an excellent experience with our customer service and enjoyed the site. We really appreciate your kind words and look forward to seeing you again soon!
Why do I want to open it?
16 May 2026
Unprompted review
Reply from PokerStars
Hi Shirzad! Thanks for your review. We'd like to understand what happened so we can help. As we can't review account-specific issues here, please contact our Support team, who will be happy to look into your case and assist you further.
Reply from PokerStars
Hi Bruno! Thank you for your wonderful review! We are delighted to hear that you had a very good experience and that our support team was able to help. Your kind words mean a lot to us, and we look forward to assisting you again whenever you need us! 😊
Fast and Excelent suport
15 July 2026
Unprompted review
Reply from PokerStars
Hello Rogerio, thank you for sharing your review! We are delighted to hear that our support team has contributed to making your experience a positive one. We remain committed to providing prompt and professional service. Wishing you all the best! 😊
RepeatRepeated account blocks and endless verification problemsed account blocks and endless…
Repeated account blocks and endless verification problems
I have been blocked by PokerStars more than once, and every time I have to spend weeks — and sometimes even months — communicating with their support and verification teams instead of simply enjoying the game.
My latest experience has been absolutely ridiculous. They keep sending contradictory and impossible document requirements. They asked me to send the original bank statement. I sent the original, and then they said it was not acceptable because it was password protected. I even provided the password so they could open the original document, but they still refused it.
Then they asked me to send a copy. I sent the copy, and afterwards they started asking for the original again. It has become an endless circle with no clear solution.
Even my rental agreement was not accepted, despite it clearly showing my name and address.
I have spent far too much time dealing with this company and their Anti-Fraud Team. I will now be escalating this matter to the relevant regulatory and dispute-resolution authorities.
I strongly advise people to think twice before playing on PokerStars. There are 100 times better poker rooms where you can actually enjoy playing instead of spending weeks or months fighting with support and sending the same documents back and forth.
15 July 2026
Unprompted review
Reply from PokerStars
Thank you for sharing your feedback with us. We are sorry to hear about the challenges you have faced with the verification process and sincerely apologize for any inconvenience caused.
Please allow us to explain that the verification process is a vital part of our licensing requirements and is essential to ensure the safety and security of our platform. These measures are in place to comply with regulatory standards and to protect both our players and the integrity of our services. We understand that this process can sometimes feel frustrating, and we truly appreciate your cooperation.
If you have any questions or need further assistance, please do not hesitate to contact our support team through Live Chat. We are here to help and ensure your experience improves moving forward. Thank you for your understanding and patience.
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