After a detailed response from Pokerstars with regard to them restricting my account I have decided to delete my previous poor review of the company. I completely understand they have to follow Gover... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Worst Poker site ever experienced, So rigged I’ve never experienced such recognizable bs In the way they say it’s randomized. If you believe that I have some Ocean front property for sale in Kans... See more
Spead and professionally handled my questions didnt waste my time like many other do. A simple answer sometimes can take 10 minutes. This Lady had few hard questions from me and got rhem spot on... See more
Company replied
I have been away from this platform for quite a long time. Over the past few days, however, I have received very professional and helpful support from the PokerStars customer service team, for which I... See more
Company replied
Company details
About PokerStars
Written by the company
At PokerStars, we’re committed to providing an unforgettable experience for our players. Fast withdrawals, secure deposits, and a reliable platform means millions of players all over the world choose PokerStars. As one of the original and most respected names in online gaming, we’re trusted by players globally to provide exciting games, big tournaments, and a great playing experience.
We take pride in creating a safe environment for players to play. That means responsible gaming is a top priority. Our platform offers a range of tools to help players stay in control, including deposit and game limits, self-exclusion options, and time-out features. Enjoyment should always be paramount, so we encourage all our players to stay on top of what they spend by utilizing the tools available.
Whether you’re an experienced player or completely new, you’ll find a game that suits your preferences and bankroll. You can also rest assured that help is always available if you encounter any issues thanks to our dedicated customer support team, who are ready to support you 24 hours a day, seven days a week. We also have a Help Center packed full of useful articles, from help with payment methods to explanations of rules.
Game integrity is also at the heart of everything we do. We make sure that every player enjoys a fair, secure environment they can trust. With this foundation, players have opportunities to qualify for our award-winning live events. Anyone at any level can qualify online and find themselves at some of the most prestigious tournaments in the world... And all from the comfort of their own home. Our live events are at iconic destinations like Monte Carlo and Barcelona. The lucky ones to qualify can expect an unforgettable experience playing world-class poker against the world's greatest.
Are you ready to play?
Contact info
United Kingdom
- www.pokerstars.com
You should know
3.2
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PokerStars
Hello Burton, thank you so much for your kind words! We are thrilled to hear that you are enjoying our platform and appreciate the sense of safety it offers. Ensuring a secure and trustworthy environment for our entire player community is one of our highest priorities. We wish you plenty of fun and success in your games! 😊
BEST SERVICE EVER
They were fast, attentive, and extremely professional.
14 July 2026
Unprompted review
Reply from PokerStars
Hello Eron, thank you so much for your kind feedback! We are thrilled to hear that you enjoy using our platform. Delivering friendly and professional customer service is a top priority for us, and our agents are always here to listen and assist our player community. Your support means a lot to us! 😊
Support is always helpful
Support is always helpful, courteous and professional.
14 July 2026
Unprompted review
Reply from PokerStars
Hi Paula, thank you for sharing your new review. We are delighted to hear that you had a positive experience with our customer support team. Your satisfaction is our top priority, and we are committed to ensuring that you continue to have an excellent experience with us.
Wishing you a wonderful day! 😊
Customer Service
The chatbot was frustrating, but the live agents were professional and quick.
14 July 2026
Unprompted review
Reply from PokerStars
Hello Tamás! Thank you for sharing your feedback. We are sorry to hear that your experience with the chatbot was not ideal, but we are pleased to know that our live agents were able to assist you efficiently. Your input is very important to us, and we will use it to improve the chatbot experience. If there is anything else we can do to assist you, please do not hesitate to reach out. We are always here to help!
Reply from PokerStars
Hi! Thank you for your kind words! We are thrilled to hear that you are enjoying the site. Your support means a lot to us, and we are committed to continuing to provide a great experience! Wishing you all the best! 😊
Reply from PokerStars
Hi! Thank you for sharing your positive experience. We will keep doing our best to offer quick and professional service. All the best to you! 😊
Cooper was very quick at getting my…
Cooper was very quick at getting my query dealt with, which I am grateful for. 😀
12 July 2026
Unprompted review
Reply from PokerStars
Hello, thank you very much for your positive review. We are very happy that you are enjoying your experience. Have a nice day!
You always cater to European…
You always cater to European tournaments......never North American. This is one of the reasons I play more on GG .....BTW so do a lot of my friend too. Do sattys for Vegas/Montreal/LA
12 July 2026
Reply from PokerStars
Hi,
Thank you for taking the time to share your feedback. We appreciate you letting us know what you'd like to see.
We're always interested in hearing which events and destinations matter most to our players, and your suggestions for more North American satellites have been noted. Feedback like yours helps us understand what our community is looking for.
Thanks again for sharing your thoughts, and we hope to see you at the tables soon.
Miguel made a good effort with my…
Miguel made a good effort with my request in reaching the right department.
BIG THX M
Anthony V
12 July 2026
Unprompted review
Reply from PokerStars
Hi Anthony,
Thanks so much for your fantastic review! It's great to know you had a positive experience, and we'll make sure Miguel receives your kind recognition. Feedback like yours means a lot to our team.
We truly appreciate your support and look forward to being there whenever you need us.
absolute horror
absolute horror
this is beyond rigging. it just grinds your EV to always be flat and for you to pay rake. There isnt any poker to play here, just a grind em up business practice. Im running at 0.5bb/100, in 150k hands, but the stuff i see is other wordly ridiculous
11 July 2026
Unprompted review
Reply from PokerStars
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been so frustrating.
We understand that extended stretches of play can feel discouraging, especially when results don't seem to reflect your expectations. Poker is a game with significant short-term variance, even over large sample sizes, but we appreciate that this doesn't make those experiences any less frustrating.
We take the integrity of our games extremely seriously. Our random number generator is independently tested and certified, and we have no interest in influencing the outcome of hands or individual players' results.
If you have any specific concerns about gameplay or account activity, we'd encourage you to contact our Support team so they can review the details with you.
We appreciate your feedback and hope you'll give us another opportunity to provide a better experience.
You can win but don't expect to cash out
I have been waiting since March 1 2026 to have my winnings paid out. As per their own General Terms of Service Part B section 9, they explicitly state that withdrawals have to be in the same manner of the last deposit. My last deposit was via Interac e-transfer, yet they say thats the one method they will not let me use to withdraw my funds. They claim its required by law but cannot show any single Canadian law that forbids me to have my funds via interac e-transfer. So they will violate their own terms of service just to make my leaving the site that much harder. I am still waiting for my $2127.72
Anyone wanting to join, they might have a half decent odds of winning money, but just don't expect the withdrawal process to be easy. They will find any excuse however flimsy and illegal to not pay you as I can attest to it first hand.
13 March 2026
Unprompted review
Reply from PokerStars
Hello Avinash, we sincerely apologize for the frustration and inconvenience you have experienced with your withdrawal request. We understand how important this matter is to you and want to assure you that we are here to help resolve it as quickly as possible.
To assist you further, we have sent you an email summarizing the specific documents or information needed to process your withdrawal. Please review the email at your earliest convenience and provide the requested details so we can move forward promptly.
We truly value your patience and understanding as we work to resolve this issue. If you have any additional questions or concerns, please do not hesitate to reach out to our support team directly.
Thank you for bringing this to our attention, and we are committed to ensuring a satisfactory resolution.
Customer service at its peak here,.
9 July 2026
Unprompted review
Reply from PokerStars
Hi Justin, thank you very much for your 5 star review. We are very glad that you are enjoying your experience with us. Have a nice day.
Very great experience and quick…
Very great experience and quick response time too! The employee was amazing. Thank you very much.
8 July 2026
Unprompted review
Reply from PokerStars
Hello Brie, thank you so much for your kind review! We are delighted to hear that our support team contributed to making your experience a positive one. Rest assured, we will continue striving to provide quick and professional service. Wishing you all the best! 😊
as visible on the substack of…
as visible on the substack of "@amadeusmoisl" there are glitches that make a player lose money without even playing.
also it happened to me that i played and wanted to buy addon but it didnt work so i had a disadvantage and lost. it is criminal energy.
Customer service refuses to look at the video
2 July 2026
Unprompted review
Reply from PokerStars
Hello Amadeus, thank you for sharing your feedback. We deeply regret to hear about the issues you have encountered and the frustration they have caused. Please rest assured that we take such matters very seriously, as ensuring a fair and seamless experience for our players is our top priority.
We have reviewed your concerns and have reached out to you by email to address them in detail. Our team is committed to thoroughly investigating the situation, including reviewing any relevant materials you have shared, to ensure a fair resolution.
Thank you for bringing this to our attention, and we are here to assist you every step of the way.
They are thieves and liers
Poker stars are the bunch of thieves and liers they lie to you from management to their help line people run from this site be grateful you had some one to warn you
7 July 2026
Unprompted review
Reply from PokerStars
Hi Gerald,
We're sorry to hear that you feel this way and understand how frustrating it can be when your experience doesn't meet your expectations.
PokerStars is committed to providing a fair and secure gaming environment, and we take concerns about our service seriously. If there's a specific issue that led to your review, we'd like the opportunity to look into it and clarify what happened.
Please contact our Support team through the Help Center. We'll be happy to review your case and provide any explanations or updates available.
We appreciate your feedback and hope to have the opportunity to address your concerns.
Help center is not helpful at all
Help center is not helpful at all. I have 5 tournament tickets that are about to expire and they can’t be redeemed. The support email asked circular questions and then sent an email saying that the support email address is not actively monitored and to try the help center. The help center website rarely works. I’m going to a different poker site moving forward.
Update: they finally responded with the exact same unhelpful “tips”
This is frustrating and I feel a waste of my money.
7 July 2026
Unprompted review
Reply from PokerStars
Hello RobertHello Robert, thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you have experienced with redeeming your tournament tickets and with our support process.
We want to reassure you that we take your concerns very seriously. To assist you further, we have already reached out to you by email with detailed guidance and support to resolve this issue promptly.
Your experience is important to us, and we are committed to ensuring that your concerns are addressed to your satisfaction. We truly value your patience and understanding as we work to make things right.
Software has technical issues
Software has technical issues, but staff will reimburse tickets or cash if you talk to support staff. Solid, trustworthy regulated platform.
8 July 2026
Unprompted review
Reply from PokerStars
Hello Kyle, thank you so much for sharing your experience! We are delighted to hear that you are enjoying our platform and value the sense of safety it provides. Creating a secure and trustworthy environment for our players is very important to us. We hope you continue to enjoy your games, and we wish you the very best of luck! 😊
Reply from PokerStars
Hello Andrea! We are happy to hear about your positive experience. Providing friendly and professional customer service is very important to us, and our agents are always happy to listen and assist our players. Thank you so much for your kind feedback! 😊
very helpfull assistance
very helpfull assistance, but you should have way more regular tournaments (normal poker tournaments), you are just adding misterys bountys , thats why people are leaving, they are funny but they are tournaments for recreational players , stop just adding that to the lobby , give us some 5€(2R1Addon) , some storms like we had before, we need to have more choices , and not only mysterys bountys, thats what all the regular player want. or we gonna find that tournaments in other sites, im talking about stars.frespt
20 June 2026
Unprompted review
Reply from PokerStars
Hello Ricardo. Thank you for your kind words about our assistance and for taking the time to share your feedback. We really appreciate hearing your thoughts on the tournament schedule and the balance of formats available. Feedback like yours is valuable, and we'll make sure it's shared with the relevant team for consideration. Thanks for being part of our community, and we hope to see you at the tables!
I received quick answers which is…
I received quick answers which is always appreciated. The customer service was polite and efficient, despite of not been able to change my username I was satisfied by the answers given.
7 July 2026
Unprompted review
Reply from PokerStars
Hello, we truly appreciate your kind words and are delighted to hear that you have had positive experiences with our support team. Your satisfaction means a lot to us! Wishing you lots of enjoyment and success in your games! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.