After a detailed response from Pokerstars with regard to them restricting my account I have decided to delete my previous poor review of the company. I completely understand they have to follow Gover... See more
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See what reviewers are saying
Worst Poker site ever experienced, So rigged I’ve never experienced such recognizable bs In the way they say it’s randomized. If you believe that I have some Ocean front property for sale in Kans... See more
Spead and professionally handled my questions didnt waste my time like many other do. A simple answer sometimes can take 10 minutes. This Lady had few hard questions from me and got rhem spot on... See more
Company replied
I have been away from this platform for quite a long time. Over the past few days, however, I have received very professional and helpful support from the PokerStars customer service team, for which I... See more
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Company details
About PokerStars
Written by the company
At PokerStars, we’re committed to providing an unforgettable experience for our players. Fast withdrawals, secure deposits, and a reliable platform means millions of players all over the world choose PokerStars. As one of the original and most respected names in online gaming, we’re trusted by players globally to provide exciting games, big tournaments, and a great playing experience.
We take pride in creating a safe environment for players to play. That means responsible gaming is a top priority. Our platform offers a range of tools to help players stay in control, including deposit and game limits, self-exclusion options, and time-out features. Enjoyment should always be paramount, so we encourage all our players to stay on top of what they spend by utilizing the tools available.
Whether you’re an experienced player or completely new, you’ll find a game that suits your preferences and bankroll. You can also rest assured that help is always available if you encounter any issues thanks to our dedicated customer support team, who are ready to support you 24 hours a day, seven days a week. We also have a Help Center packed full of useful articles, from help with payment methods to explanations of rules.
Game integrity is also at the heart of everything we do. We make sure that every player enjoys a fair, secure environment they can trust. With this foundation, players have opportunities to qualify for our award-winning live events. Anyone at any level can qualify online and find themselves at some of the most prestigious tournaments in the world... And all from the comfort of their own home. Our live events are at iconic destinations like Monte Carlo and Barcelona. The lucky ones to qualify can expect an unforgettable experience playing world-class poker against the world's greatest.
Are you ready to play?
Contact info
United Kingdom
- www.pokerstars.com
You should know
3.2
Average
9K reviews
Asks customers to review
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Support team can't be bothered
I have had an account for over 6 years and previously never had an issue depositing funds.
However on this occasion deposits attempts kept getting refused.
Pokerstars blamed the bank and I contacted them. They said there were no issues from their end but I requested a new debit card anyway.
I got in touch again with Pokerstars via the chat line and an agent eventually agreed to escalate the matter to investigate what the problem had been. 3 weeks on
and nothing. I sent an email with the transcript of the original chat to Pokerstars support team but to date no response and not even an acknowledgement. They clearly are not bothered.
14 August 2026
Unprompted review
Reply from PokerStars
Hi John, we’re sorry to hear about the frustration you’ve experienced, especially after being a PokerStars customer for over six years. We understand how disappointing it must have been to experience failed deposits and then not receive an update after your case was escalated.
We’ve reviewed the issue with your deposit attempts and have sent you an email explaining the cause. The card being used is not enabled for 3D Secure (3DS), which is required for these transactions to be processed.
We hope the information provided by email helps resolve the issue. We apologise for the inconvenience and appreciate you taking the time to share your feedback.
Needed to swap a card over in my…
Needed to swap a card over in my account to allow a withdrawal. The assistant helped me sort the issue quickly and efficiently.
1 September 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for the great review! We're glad to hear our support team made a positive impression. If you ever need anything, we're always here to help. Best regards!
I deposit money in my account
I deposit money in my account, but after that they just froze it . Even when i contact support they don't reply. Nice scam!
1 September 2026
Unprompted review
Reply from PokerStars
Hello. We’re sorry to hear that your account has been restricted and we completely understand how frustrating this situation can be.
We have sent you an email with further information regarding the handling of your case — please check your inbox, including your spam or junk folder.
If you have any additional questions, you can also reach out to us via our social media channels. We look forward to assisting you.
Worst platform out there
Worst platform out there. Customer service is a complete joke, no other poker site has a customer service order Han PokerStars it is absolutely rubbish!!! Tons of poker bots on the site and they do nothing about it. Theres even rumours on YouTube they use their own poker bots to win tournys so they pocket the money. Also you’ll see the casino they use is completely rigged especially the roulette where you can see clearly they are using magnets all over the place. My advice. Stay away from this site at all costs
1 September 2026
Unprompted review
Reply from PokerStars
Hello. We’re sorry to hear about your experience and appreciate your feedback.
We don't allow automated players (bots) on our games, and also have detection tools to make sure that each player is a human being.
If you encountered issues with our platform, software, or suspect bot activity, we encourage you to contact our support team directly ( Help --> Contact Us) so we can investigate and assist you. Your experience matters, and we’re here to help resolve any concerns.
Beware a scam platform
My experience with PokerStars has been extremely frustrating. I opened an account and made two deposits while using a VPN. The system accepted everything without any warnings or restrictions.
But the moment I tried to withdraw, my account was blocked. The security team later said it was because of VPN usage, yet they never explained why deposits were allowed if VPN is supposedly prohibited. After I asked for clarification, they simply stopped replying.
Right now my account is locked and my money is stuck. This kind of inconsistent policy and lack of communication is unacceptable for a major gaming platform.
31 August 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced. Additional information has been requested via Trustpilot so we can assist in resolving your problem. Your cooperation is appreciated, and we will make every effort to resolve the situation as quickly as possible. Thank you again for bringing this to our attention.
Great experience over the years with…
Great experience over the years with PokerStars, fantastic playing options with fast deposit and withdraw.
The best poker and betting platform!
2 May 2026
Unprompted review
Reply from PokerStars
Hello Lucian. Thanks so much for the amazing feedback! We truly appreciate you taking the time to share your experience with PokerStars. We’re glad to know you’re enjoying the platform, and we wish you continued success and fun at the tables!
5 days of trying im very saddddddd
all i can say u did try but we did not get it open
i hop mee that u try to get me on if u do what u told me i be greafull ty
30 August 2026
Unprompted review
Reply from PokerStars
Hello Marina, thanks for your review. Please rest assured that our team is looking into this, and we recommend keeping an eye on your email inbox for further updates. They will carefully check the information provided and continue working to resolve this as quickly as possible. Thanks once again for your patience and understanding!
Not sure why people are giving more…
Not sure why people are giving more than one star. Played on ps for years. More than anything, their customer support is a joke. Ignoring other issues this is a big one considering their site moves money around.
31 August 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for your feedback. We’re really sorry to hear about your experience. We’d appreciate the opportunity to look into what went wrong and see if there’s anything we can do to help resolve it. If you’re open to it, please reach out to us through our official Social Media channels, and we’ll do our best to assist you.
Great to place bet again with poker…
Great to place bet again with poker stars answered my question thank you
31 August 2026
Unprompted review
Reply from PokerStars
Hello! We really appreciate your 5-star review! It’s great to hear that you’ve had a positive experience with PokerStars. Thank you for being part of our community, and we wish you the very best of luck in your future games!
this poker app is a joke
this poker app is a joke! dont waste your money! they cater to high paying high traffic users they're algorithms are set to benefit those that use the app consistently or so I assume simply due to the math it males absolutely no sense that a 1 to 5% probability of success hits everytime when against a very high probability hand i see it happen constantly for example flop down ace on board pocket aces held one 7 on board opponent had 7-3 and called a 4x pre flop raise than followed with a pair of 7s hits trips on the turn his 7s now to my aces he checks i bet I raises all in i call river turns a 7 quads to my trips next hand same guy 8-2 reraises my AK raise i push once more he goes all in i call flop 2 pair 8 on the turn 8 on the river as if its honestly a joke
30 August 2026
Unprompted review
Reply from PokerStars
Hello Mike, thanks for your feedback. We understand how frustrating unexpected outcomes can be. Please be assured that fairness is extremely important to us, and our game software has been independently tested by Gaming Laboratories International and found to be fair and random.
You can read more here: https://www.pokerstars.com/rng/
If you have specific concerns you'd like us to review, please contact us via Help – Contact Us.
Im happy to play here when i was start
Im happy to play here. Just now only have problem to widraw. It was easy to widraw last time
24 July 2026
Unprompted review
Reply from PokerStars
Hello Rod. Thanks for your review—we’re sorry to hear about the trouble you’ve been experiencing with your withdrawal. We’ve reached out to you via email with more information. Please check your inbox (and spam/junk folder just in case), and feel free to reply there so we can assist you further. We appreciate your cooperation!
Reply from PokerStars
Hello Paulo. Thanks for the kind review! We really appreciate you taking the time to share your experience. Best of luck at the tables, and thanks for being part of the PokerStars community!
Support was very helpful with the…
Support was very helpful with the questions I had and were really quick to reply. 10/10 service.
30 August 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for the great review! We're glad to hear our support team made a positive impression. If you ever need anything, we're always here to help. Best regards!
Tried to contact PokerStars on…
Tried to contact PokerStars on support(a)pokerstars.uk only to receive an automated response telling me they don’t give support from their support email address and to use the features in the app which don’t seem to work on my mobile.
So no customer support.
I won some wcoop tickets in their new spin and go satellite’s only to find I can not play the wcoop games I want to with those tickets and they were restricted to satellites to a single tournament that I couldn’t possibly play as it is 4 days long and I have a job to go. Stuck with worthless tickets when I should be able to use them in any wcoop tournament or satellites of the same buy in.
28 August 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for your feedback. We sincerely apologize for the frustration you’ve experienced.
We have requested more information via Trustpilot to help you with your issue. We appreciate your cooperation and will do our best to resolve this. If you need immediate assistance, please contact us via our official social media channels so we can assist you further. We appreciate your cooperation and are committed to resolving this for you.
Good poker room, terrible customer support
I have been playing on PokerStars for many years and generally like the poker room itself. Unfortunately, my recent experience with their new cash-game rules and customer support has been extremely frustrating.
PokerStars introduced a rule under which leaving a regular cash table before playing 10 hands may result in a temporary restriction on joining new cash games. Their own official explanation states that a pop-up warning should appear before the restriction is applied. However, this warning does not appear in my client. This means I can accidentally receive a penalty without any indication from the software that I am a
I contacted customer support specifically to report this problem. Instead of investigating why the required warning was missing, I spent a long time explaining basic details of PokerStars' own product to several support agents. I clearly stated that I was playing regular NL10 6-max cash, yet one agent repeatedly referred to Zoom poker and provided irrelevant information. At one point I was essentially advised to manually count the hands played at every table — while playing six tables simultaneously.
Eventually, after being transferred between several agents, the issue was escalated to the appropriate poker team. I appreciate the agents who finally understood
To make the experience even more absurd, I then tried to use PokerStars' own page for rating the quality of customer support — and tha
So my experience was: a penalty system without the promised warning, customer support that struggled to understand its own poker product, and a broken page for providing feedback about that support.
I still like PokerStars as a poker room, but this part of the customer experience nee
27 August 2026
Reply from PokerStars
Thank you for taking the time to share such detailed feedback. We’re glad to hear that you’ve generally enjoyed playing on PokerStars over the years, but we’re sorry that your recent experience with the Seat Me restrictions and our customer support was frustrating.
We understand your concern regarding the warning message before a restriction is applied. As you mentioned, this has already been escalated to our Poker Team for further investigation, and we appreciate you bringing the issue to our attention.
We’re also sorry to hear about the difficulties you experienced when contacting our support team. Having to explain the situation multiple times and receive information that wasn’t relevant to the NL10 6-max games you were playing is understandably frustrating. Your feedback about this interaction is valuable, and we’ll ensure it is taken into consideration.
Regarding the feedback about the support interaction, we’d also like to clarify that the opportunity to rate the support experience is provided immediately after the chat ends. Once the support representative closes the chat, two feedback questions are presented so that players can share their experience of the interaction and our support service.
We appreciate your patience while the Poker Team looks into the Seat Me issue, as well as your continued feedback. We hope we can address the underlying issue and provide you with a smoother experience going forward.
Reply from PokerStars
Thank you for your 5-star review. We’re glad to hear you had a great experience with us. We really appreciate your feedback.
Reply from PokerStars
Thank you for your 5-star review. We’re delighted to hear that you had a great experience with our support team. We really appreciate your feedback.
Great service
26 August 2026
Unprompted review
Reply from PokerStars
Hi Kauê, thank you very much for your 5-star review. We’re glad to hear you’ve had a great experience with our service. We look forward to continuing to provide you with the best possible service.
Love the site the app and the easy…
Love the site the app and the easy amount of money I make beating all the donkeys in poker and the slot variety is pretty not bad
26 August 2026
Reply from PokerStars
We're thrilled to hear you're enjoying our site and app so much! It's fantastic that you're having a great time with our products. Thanks for sharing your positive experience!
The player pool is swarming with…
The player pool is swarming with idiots; as for the dealing, it’s 100% certain that if you put in the effort the day before and made the money or a final table, you’re guaranteed to hit a long streak of rigged hands. Skill has nothing to do with it—they have to do that to keep the dumb players around. The people replying to this comment are all just bots and lowlifes.
26 August 2026
Unprompted review
Reply from PokerStars
Thank you for sharing your feedback. We’re sorry to hear that your recent experience left you feeling this way.
We take concerns about game integrity and fairness seriously. PokerStars uses established systems and controls designed to ensure games are dealt fairly and randomly, and we continually monitor our games for irregularities.
We’d be happy to look into any specific hands or sessions you’re concerned about. Please contact our Support team with the relevant details so we can review them properly. We appreciate you giving us the opportunity to investigate your concerns.
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