After a detailed response from Pokerstars with regard to them restricting my account I have decided to delete my previous poor review of the company. I completely understand they have to follow Gover... See more
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Worst Poker site ever experienced, So rigged I’ve never experienced such recognizable bs In the way they say it’s randomized. If you believe that I have some Ocean front property for sale in Kans... See more
Spead and professionally handled my questions didnt waste my time like many other do. A simple answer sometimes can take 10 minutes. This Lady had few hard questions from me and got rhem spot on... See more
Company replied
I have been away from this platform for quite a long time. Over the past few days, however, I have received very professional and helpful support from the PokerStars customer service team, for which I... See more
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Company details
About PokerStars
Written by the company
At PokerStars, we’re committed to providing an unforgettable experience for our players. Fast withdrawals, secure deposits, and a reliable platform means millions of players all over the world choose PokerStars. As one of the original and most respected names in online gaming, we’re trusted by players globally to provide exciting games, big tournaments, and a great playing experience.
We take pride in creating a safe environment for players to play. That means responsible gaming is a top priority. Our platform offers a range of tools to help players stay in control, including deposit and game limits, self-exclusion options, and time-out features. Enjoyment should always be paramount, so we encourage all our players to stay on top of what they spend by utilizing the tools available.
Whether you’re an experienced player or completely new, you’ll find a game that suits your preferences and bankroll. You can also rest assured that help is always available if you encounter any issues thanks to our dedicated customer support team, who are ready to support you 24 hours a day, seven days a week. We also have a Help Center packed full of useful articles, from help with payment methods to explanations of rules.
Game integrity is also at the heart of everything we do. We make sure that every player enjoys a fair, secure environment they can trust. With this foundation, players have opportunities to qualify for our award-winning live events. Anyone at any level can qualify online and find themselves at some of the most prestigious tournaments in the world... And all from the comfort of their own home. Our live events are at iconic destinations like Monte Carlo and Barcelona. The lucky ones to qualify can expect an unforgettable experience playing world-class poker against the world's greatest.
Are you ready to play?
Contact info
United Kingdom
- www.pokerstars.com
You should know
3.2
Average
9K reviews
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Worst platform online ever…
Worst platform online ever ,ThievesStars ,GARBAGE Stars ,👎👎👎👎👎,0 stars for this infectstare
9 September 2026
Unprompted review
Reply from PokerStars
Hello. Thanks for your feedback. All our games, including slots and poker, operate using Random Number Generators (RNGs). These systems are designed to produce outcomes that are completely random and unbiased, with no manipulation to favor losses or encourage re-buys. If you'd like, we’d be happy to look into your specific session or hand history to provide clarity or reassurance. Just reach out to our support team via Live Chat (Help → Contact Us) for a quick, secure review of your gameplay. Best regards!
Reply from PokerStars
Hello, thank you for your feedback. If you wish to provide any further feedback or comments, you can contact us on our Live Chat by going to 'Help - Contact us'. Best regards!
Trying to log in
Trying to log in. Sends me to Fan Duel. I play in CT. I have found no possible way to reset my password. What a joke.
7 September 2026
Unprompted review
Reply from PokerStars
Hello. Thanks for your review—we’re sorry to hear about the trouble you’ve been experiencing. We’ve reached out to you via email with more information. Please check your inbox (and spam/junk folder just in case), and feel free to reply there so we can assist you further. We appreciate your cooperation!
Great I really enjoyed it
7 September 2026
Unprompted review
Reply from PokerStars
Hello! We truly appreciate you taking the time to share your experience with PokerStars. We’re glad to know you’re enjoying the platform, and we wish you continued success and fun at the tables!
A perfect conversation ✊🏻
7 September 2026
Unprompted review
Reply from PokerStars
Hello Dragos. Thanks so much for the amazing feedback! We truly appreciate you taking the time to share your experience with PokerStars. Best of luck in your games!
I have PokerStars on an Apple Mac in Estonia. away from this platform for…
I have been away from this platform for quite a long time. Over the past few days, however, I have received very professional and helpful support from the PokerStars customer service team, for which I am very grateful. Unfortunately, I have to admit that it is still not possible to play PokerStars on an Apple Mac in Estonia. I sincerely hope this situation will change in the near future and that Estonian players will also be able to use PokerStars on their Macs.
7 September 2026
Unprompted review
Reply from PokerStars
Hello Marek. Thank you so much for your kind words! We’re delighted to hear that our Customer Service team was able to provide professional and helpful support. We’re sorry, however, that PokerStars is not available on Mac in Estonia. We understand this may be disappointing and appreciate you taking the time to share your feedback.
I used your Help bots
I used your Help bots and numerous emails for three days to have a new Visa added with no joy and much frustration.Fortunately,eventually I spoke to an agent (worth his wait in gold) called Michael who sorted everything out so definitely 5STAR treatment
6 September 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for your feedback! We’re sorry for the frustration you experienced while trying to add your new Visa. We’re glad Michael was able to resolve the issue and appreciate your kind words about his support.
If you need assistance again, you can also reach us through our social media channels. Best regards!
I think the main reason is the customer…
I think the main reason is the customer service quality and speed
6 September 2026
Unprompted review
Reply from PokerStars
Hello João. Thanks so much for the amazing feedback! We truly appreciate you taking the time to share your experience with our customer support. Best of luck in your games!
Frozen out after 13 years right before the biggest tournament of my career
Review: I have been a loyal and fully verified player on PokerStars for over 13 years with a clean record. Right before playing in a major Anniversary Tournament that I had worked hard to qualify for, my account was suddenly placed under investigation and frozen.
The reason? A friend logged into their own account using my home Wi-Fi. Instead of conducting a standard, quick security check, the Security/Risk team completely blocked access, missing human judgment and causing me to lose a once-in-a-lifetime opportunity.
After more than a decade of loyalty, treating long-term players with automated responses and frozen accounts over harmless, everyday situations (like sharing a Wi-Fi network) shows total disrespect for the player base. Extremely disappointed with how Security handles loyal customers.
6 September 2026
Unprompted review
Reply from PokerStars
Hello. Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced. Additional information has been requested via Trustpilot so we can assist in resolving your problem. Your cooperation is appreciated, and we will make every effort to resolve the situation as quickly as possible. Thank you again for bringing this to our attention.
Reply from PokerStars
Hello there, thank you for your review. We're sorry to hear that you feel this way. PokerStars is a fair and secure platform with a proven record spanning over two decades. All card games use verified random number generators, our shuffle process is certified by Gaming Laboratories International, meaning every hand is completely random and there is no manipulation. Winning or losing is determined entirely by chance and skill, it's never influenced by the previous wins or any other external factors.
Below you will find more details about the integrity of our games. https://www.pokerstars.com/security/
Customer service is always helpful and…
Customer service is always helpful and appreciated
5 September 2026
Unprompted review
Reply from PokerStars
We are so pleased to hear that you consistently find our customer service to be helpful. Your kind words are truly appreciated and motivate us to continue providing excellent support!
PokerStars hides the slots to prevent…
PokerStars hides the slots to prevent me from playing them—utterly disgusting and controlling. I normally play GOLD STRIKE, BROGANZA, and GOLD FRENZY.
Recently, I have been searching for those two games, and they do not show up in the search bar on the PokerStars website, which I find very bizarre. Because I always play them, I think they are preventing me from playing those two games.
Not like they pay out whenever I played them. This is to prove how much customers are controlled by these people who monitor the online casino, which is utterly disgusting and controlling.
How can you stop customers from playing their favourite game? It's like being forced to play some other games. I am not going on the PokerStars website because of that behaviour. I will find other websites to go on
4 September 2026
Unprompted review
Reply from PokerStars
Hi,
We’re sorry to hear about your frustration, particularly as these were games you regularly enjoyed playing.
We can understand why not being able to find your favourite slots in the search would be confusing. However, the games you mentioned have unfortunately been decommissioned and are no longer available on PokerStars. Their removal is not related to your individual account or intended to prevent you personally from playing them.
We appreciate that having a favourite game removed can be disappointing, and we’re sorry for the inconvenience this has caused. We hope you’ll consider exploring some of the other games currently available on the platform. We will work hard on returning them.
Thank you for sharing your feedback.
Its nice to talk to real person
Its nice to talk to real person. And a helpdul one
5 September 2026
Unprompted review
Reply from PokerStars
We are so glad we could provide helpful assistance and a positive experience for you. Thank you for your kind words!
Great kind and fast
4 September 2026
Unprompted review
Reply from PokerStars
Hello Stavros. Thank you for your kind words! We’re delighted to hear that you found our service fast, friendly and helpful. We really appreciate you taking the time to share your experience and being part of the PokerStars community. Best of luck at the tables!
Not Good
Ive been on here for a long time and have spent a lot of money, though i enjoyed it. Last night while playing an £11 torney down to 25 players and 6 down the list in chips , the game stoped and the screen read "this game has ended" !!! will never return to Pokerstars,
3 September 2026
Unprompted review
Reply from PokerStars
Hi Paul, we're really sorry to hear about what happened during your tournament. We completely understand how frustrating it must have been to see the game end unexpectedly while you were still playing.
We’ve looked into the issue and have contacted you directly by email with further information and a resolution. Please check your inbox when you have a moment. Best regards.
Charis is the goat
Finally had a error issue and Charis solved it for me and gave me actual answers!
4 September 2026
Unprompted review
Reply from PokerStars
Hello Adrian. Thank you for the awesome feedback! We’re so happy to hear that Charis was able to resolve the issue and provide you with the answers you needed. We’ll be sure to share your kind words with the team. Thanks for being part of our community, and best of luck!
responsible gambling
i decided to take a break from pokerstars only 4 days yet you keep seeing them talk about responsible gambling , my account is,nt due to open till tomorrow but i had a look today and i,ve already seen a notice saying my account is restricted and being looked at . i have already been through why sometimes i take a break for a few days with pokerstars and they have reopened my account but here we go again . its like there forcing you not to take a break because if you do it won,t reopen when its supposed to ... update my review was like the rest of the reviews yesterday on trustpilot . pokerstars replying to all the reviews but mine . i have now had the email from pokerstars asking why i take a break ,have replied yet still waiting for it to open
3 September 2026
Unprompted review
Reply from PokerStars
Hi Christopher,
We’re sorry for the frustration caused by the delay and understand your concerns, particularly as you expected your account to become available again after your break.
Your request is currently with our Responsible Gambling team, who are reviewing the situation. They will contact you directly by email as soon as possible with further information regarding your account.
We appreciate your patience and apologize that you have had to wait for an update.
Quick withdrawals
Quick withdrawals
-games spread
- big tournaments
Negative: promos and rewards are straight trash!
3 September 2026
Reply from PokerStars
Thank you for your 4-star review! We’re glad to hear you’re enjoying our site.
We’re sorry to hear that our promotions and rewards haven’t met your expectations. We appreciate the honest feedback and will make sure it’s passed along to the relevant team. We’re always looking for ways to improve the overall player experience.
We hope to see you at the tables again soon!
Reply from PokerStars
Thank you very much for your 5-star rating! We are glad to hear that you had an efficient experience with us. We really appreciate you taking the time to share your feedback.
Support team can't be bothered
I have had an account for over 6 years and previously never had an issue depositing funds.
However on this occasion deposits attempts kept getting refused.
Pokerstars blamed the bank and I contacted them. They said there were no issues from their end but I requested a new debit card anyway.
I got in touch again with Pokerstars via the chat line and an agent eventually agreed to escalate the matter to investigate what the problem had been. 3 weeks on
and nothing. I sent an email with the transcript of the original chat to Pokerstars support team but to date no response and not even an acknowledgement. They clearly are not bothered.
14 August 2026
Unprompted review
Reply from PokerStars
Hi John, we’re sorry to hear about the frustration you’ve experienced, especially after being a PokerStars customer for over six years. We understand how disappointing it must have been to experience failed deposits and then not receive an update after your case was escalated.
We’ve reviewed the issue with your deposit attempts and have sent you an email explaining the cause. The card being used is not enabled for 3D Secure (3DS), which is required for these transactions to be processed.
We hope the information provided by email helps resolve the issue. We apologise for the inconvenience and appreciate you taking the time to share your feedback.
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