Plants for Ponds Reviews 

611
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the plants, noting that they arrive securely packaged and quickly start thriving in new ponds. Buyers also appreciate the helpful customer support, prompt delivery services, and thoughtful personal touches provided throughout the purchasing process. People are particularly delighted by the vibrant selection and how beautifully the aquatic greenery settles into their garden spaces. However, some customers also noted occasional issues with damaged items or plants arriving looking slightly smaller than expected. A few people experienced minor delays in delivery or received packages where contents had shifted during transit.

What people talk about most

Product

People report positive experiences with product, noting that the items arrive promptly and in excellent... See more

Quality

Reviewers mention positive feedback about quality, noting that items arrive healthy, well-packaged, and... See more

Delivery service

Customers report positive experiences with delivery service, highlighting that items arrive promptly and in... See more

Order

Reviewers highlight positive aspects of order, noting that items arrive quickly, are well packaged, and... See more

Service

Consumers find service to be positive, reliable, and friendly from start to finish. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost imm... See more

Company replied

Rated 5 out of 5 stars

I have now received several orders from this company and I have nothing to complain about the quality of the plants they provide. On a couple of occasions on delivery from APC have noticed some plants... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish and the plants were far superior to another well known specialist supplier I unfortunately used before. All plants arrived well packaged, have settled in quickly and man... See more

Company replied

Rated 5 out of 5 stars

Plants arrived well-packed and in excellent condition. One plant was different from what I ordered, and Lucy sorted it out very quickly. The plants are settling in well to my new pond, and they’re a... See more

Company replied


Company details

  1. Pond Supply Store
  2. Garden

Written by the company

Plants For Ponds was created to provide a simple, convenient alternative to visiting garden or specialist pond centres. We source the best quality water plants grown in the UK from an award winning nursery and deliver them directly to your door. Having worked within the industry for a number of years we are knowledgeable and able to help you choose the right plants for your pond and offer advice and help on your pond planning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

611 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(611)

273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very good quality plants

very good quality plants - well packaged - very responsive team - a definite recommend

30 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great online shop

Great choice, easy to use website, good delivery information, quick and helpful customer service. I added to my order while waiting for it to be dispatched, I also queried how to care for one of my plants, both times I had friendly, quick responses.
Lastly, my plants arrived in an excellent condition.

1 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 4 out of 5 stars

Ordered some pond plants and was kept…

Ordered some pond plants and was kept updated throughout . One item arrived a little worse for where and despite the fact I failed to take a pic at the time , Lucy at Plants for Ponds , organised an immediate replacement . Great service and will be using again in near future . You get what you pay for and this company does it well

8 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great plants

I have ordered from Plants for Ponds a few times and have always been really happy with delivery and the plants. My pond is starting to look amazing.

1 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Extremely happy customer

I was thrilled with the quality of plants I ordered to stock my new pond. Lucy was very helpful when I reported that a couple of plants had been damaged whilst in transit. She immediately replaced them and they arrived within a few days of the main delivery. Very satisfied with the quality of plants and customer service. Would highly recommend on all fronts.

14 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great customer service

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost immediate responses and the damaged plants have been replaced. This is the sort of customer service you rarely see theses days! The plants otherwise have been great and are all doing very well so far in our new pond.

28 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants arrived on time and in good…

Plants arrived on time and in good condition ready to go straight in my pond.

22 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Beautiful, healthy pond plants

My beautiful, healthy, well-packaged pond plants are thriving in my pond. I’m so pleased with them that I’ve ordered more plants from Plants for Ponds. Their communication is great and they are keen to offer advice. I wouldn’t buy pond plants from anywhere else!

28 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Excellent Ponds for plants

The plants came well protected ,and we're grown on well .
I'd previously got some plants from another supplier and they were very poor .
The two sets of plants could not be compared ,the Plants for ponds items ,were outstanding and so were the planting instructions.

27 March 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Really good plants!

Have bought from them several times now, they supply consistently high quality plants

18 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Healthy plants delivered as per…

Healthy plants delivered as per description
Had a problem with a couple of plants damaged in transit and customer service was really responsive with an immediate replacement
Not cheap but definitely get what you pay for

16 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication throughout the process. The website is extremely helpful and guides you through how to choose the right plants for your size of pond. My plants arrived on time. I look forward to seeing them flourish.

8 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

All round excellence

Excellent service. Plants arrived in great condition, beautifully packed for safe transit. Healthy good sized plants - infinitely better than theirs from the local aquatic garden centre. Superb choice and lots of helpful information.

15 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Ordered 4 plants for my waterfall area

Ordered 4 plants for my waterfall area. Scarlet Monkey Flower, Marsh Marigold, Water Forget Me Not and Watercress. They all arrived in great condition and well packaged. They are all doing really well. Really my go-to company for pond plants.

31 March 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Real customer service!

Good selection, great advice, real customer service!

3 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Excellent service always

Excellent service always

22 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Highly recommended

My plants arrived on time and were well packed and healthy. They quickly started to establish in the pond.
I am very pleased.

22 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants settling in well

Delivered as requested and plants very healthy. They have settled in well!

9 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Mano base black substrate

Once order placed, I was kept up to date and receiving an email informing me that my order was on its way. Great customer service 👏

11 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Plants for ponds is a wee gem

I've gone back to this company time and again as I find nothing is too much trouble for them , if you aren't happy with products they will try their best to accommodate you

15 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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