Plants for Ponds Reviews 440

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that plants arrive healthy, well-packaged, and thrive in their new environments. Many appreciate the wide selection and detailed descriptions, making the ordering process simple and efficient. The delivery service is frequently highlighted for its promptness and good communication regarding order status. However, some customers also noted occasional issues with delivery, such as damaged packaging or plants arriving in less than perfect condition. In these instances, the company's service was often commended for quick and helpful responses, including prompt replacements.

What people talk about most

Product

People report positive experiences with product quality and delivery. Customers consistently praise the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the quick... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process,... See more

Service

Users describe positive interactions with service. Many customers praise the excellent service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost imm... See more

Company replied

Rated 5 out of 5 stars

Colin(Glasgow) New Wildlife Pond Thanks to Lucy and the team for giving me invaluable advice on plant selection and maintenance. As a complete beginner to keeping a pond fit and healthy I wou... See more

Company replied

Rated 5 out of 5 stars

My order with 'Plants for Ponds' was for some Rams Horn Water snails. The communication/emails keeping me informed of order status and actual delivery date was very good, even got an email from Royal... See more

Company replied

Rated 5 out of 5 stars

First time purchase 2 plants both arrived quickly packed well and healthy Both in our koi pond doing well Will definitely revisit with confidence when required


Company details

  1. Pond Supply Store
  2. Garden

Written by the company

Plants For Ponds was created to provide a simple, convenient alternative to visiting garden or specialist pond centres. We source the best quality water plants grown in the UK from an award winning nursery and deliver them directly to your door. Having worked within the industry for a number of years we are knowledgeable and able to help you choose the right plants for your pond and offer advice and help on your pond planning.


Contact info

4.9

Excellent

TrustScore 5 out of 5

440 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A Company That Cares.

A company that cares. Both about ponds and plants but also about the customers.Quality plants, excellent delivery service and prompt and satisfactory resolution to any problems. What more could anyone want or need.
On the Plants for Ponds website Love the detail and information about all aspects of water in the garden and and facts about all the individual plants to help make informed choices and decisions.Highly recommend.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service and plants

Arrived promptly, beautifully packed and protected and in good condition. Very pleased with the new additions to my wildlife pond.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Plants arrived in a good state

Plants arrived in a good state, and seem to be doing well in the pond. I forgot to add a crucial item to my order and they were kind enough to refund the shipping cost for the second order & were able to ship it with my original order when I contacted them about it.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Plant arrived really quickly and lots of support by email from Lucy. Great, personal service 😊

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant for your pond

A good website , easy ordering , very good communications regarding delivery . Also very prompt and good response to plants damaged in transport .
Initially some good advice regarding plants for our new pond.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Colin(Glasgow) New Wildlife Pond

Colin(Glasgow) New Wildlife Pond

Thanks to Lucy and the team for giving me invaluable advice on plant selection and maintenance. As a complete beginner to keeping a pond fit and healthy I would have been lost without their support. They always had time to answer any of my questions.

Everything arrived in top condition with clear instructions

Thanks

Colin

7 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Always buy my plants here now after…

Always buy my plants here now after trying other places - the plants always arrive well packed and healthy

1 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I cannot praise this company enough

I cannot praise this company enough. Even with our tiny pond Lucy gives us valued advice and suggestions on suitable plants and how to care for them. Including advice on how to get rid of the dreaded duck weed. That advice being, you can't! 🤣 I have always ordered from them. Their choice is rich and varied. I almost regard plants for ponds as part of our garden family. You can tell they really have a passion and love for their job. Thank you so much for all you invaluable advice!

6 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

My plants arrived promptly

My plants arrived promptly, well packed and healthy. 10 days in they've made my cattle trough ponds come alive - thank you

Jo

23 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great company to deal with

My plants arrived well packaged and they are doing very well. Thank you

24 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

The plants were very healthy and well…

The plants were very healthy and well packaged. They are looking amazing in my pond.

16 April 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great communication from the seller

Great communication from the seller. They made sure someone would be at the property to take delivery. The oxygenating plants of the month selection are vigorous and doubled in size after only a couple of weeks after being placed in the pond.

23 April 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Pond Plants

Was delivered on time and plants put out straight into the edges of the pond.

21 April 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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