Little Shop of Horrors Reviews 568

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the plants, often describing them as healthy, beautiful, and well-established upon arrival. The packaging receives frequent commendation for its robustness and the careful attention given to protecting the plants during transit, ensuring they arrive in perfect condition. Reviewers also highlight the efficient ordering process and prompt delivery, with many appreciating the timely updates and quick dispatch of their orders. However, some customers also noted issues with missing items in their orders or delays in receiving e-gift vouchers. A few other people also felt that communication regarding order issues could be improved, with one instance of a refund being issued without explanation despite the customer still wanting the item.

What people talk about most

Product

Customers consistently express satisfaction with the product, highlighting the excellent quality and health... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent condition and health of the... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick delivery times and... See more

Order

Reviewers mention positive feedback about their orders, with many finding the ordering process easy and... See more

Service

Reviewers highlight positive aspects of service, with many expressing 100% satisfaction from start to finish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the best plant shops I've used online. Excellent customer service, had a minor glitch with delivery, no fault of the shop and they sorted everything out very quickly. My new plant babies arrive... See more

Rated 5 out of 5 stars

HCP is where you want to be ordering your plants from, the selection is second to none. The professionalism from staff sets it out amongst a world of lacklustre offerings. Priced reasonably for such A... See more

Rated 5 out of 5 stars

Amazing experience. The care they took to pack the plants and ensure they were good has really ensured I come back. I’ve never trusted online for plants but the care they’ve took has amazed me, such b... See more

Rated 5 out of 5 stars

Lovely plants, they are all growing at a nice rate especially Venus fly traps which I’m boosting with my Sansi grow lights. All the plants were received nicely and securely packed with great care an... See more


Company details

  1. Plant Nursery

Written by the company

Little Shop of Horrors is an online store of Southwest Carnivorous Plants based in East Devon. We have been growing carnivorous plants since 1990 and specialise in hardy carnivorous plants including Venus Flytrap (Dionaea), North American Trumpet Pitcher Plants (Sarracenia), Sundews (Drosera) and Cobra Lily (Darlingtonia), Bladderworts (Utricularia) and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

568 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

The plant is ok, but the wet cardboard packaging encouraged mould.

The plant is ultimately alright, but because cardboard had been used to pack the surface of the pot, it had gotten wet and encouraged mould on the plant, so I had to strip away the surface layers of the rhizome to remove the Botrytis. This means that the plant has lost all of the additional growth points and offshoots from the rhizome, reducing it to a single crowned plant when it was sent as a multi crowned individual.

25 May 2026
Rated 5 out of 5 stars

Lovely plants

Lovely plants, they are all growing at a nice rate especially Venus fly traps which I’m boosting with my Sansi grow lights.
All the plants were received nicely and securely packed with great care and attention.
Will continue to purchase from LSOH

25 May 2026
Rated 5 out of 5 stars

First time shopping with you

First time shopping with you. Very impressed with the plants I received. Lovely and healthy and surprisingly large! Very pleasant surprise. Well packaged, excellent quality. Will definitely be using you again.

25 May 2026
Rated 5 out of 5 stars

First order

First order, plants arrived with a couple of rips on them, none too deep and recovering well.
Cannot comment that much on delivery time as had ordered on the Friday before an English bank holiday.
Seems a decent company let down by the royal mail delivery who got the destination confused by sending the parcel from Edinburgh to Kirkcaldy, back to Edinburgh and then to Leven.
Finally arrived a day late with a slightly deflated box.
Plants well packaged and will be ordering again..

25 May 2026
Rated 5 out of 5 stars

Great cacti from a really well organised company :)

So first and foremost, the cacti are amazing. They arrived healthy and in great condition. Packaging for shipment was robust and entirely fit for purpose. Communication from shipping company was great. All in all a really lovely experience as a customer and if my wife lets me buy any more cacti, I know where I'm shopping! Thanks!

26 April 2026
Rated 1 out of 5 stars

I ordered an egift voucher on Monday

I ordered an egift voucher on Monday. When it hadn't arrived by Tuesday afternoon I emailed them and was told they had seen the order, didn't know why it hadn't been fulfilled and would sort it in the morning. They didn't. Have requested a refund

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Good quality plant

Plant arrived on time and in good condition. Ordering process was easy although there were many items out of stock
Price was competitive. Delivery charges are all high but it was efficient and well packaged.

28 April 2026

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