Pinnacle Reviews 

539
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Oliver Hughes (and his team) at Pinnacle Finance were superb, I can't recommend him highly enough. He was professional, knowledgeable and responded quickly every time I needed a call about my mortgage... See more

Rated 5 out of 5 stars

Great! These guys helped us get a mortgage when literally no one else could, we just renewed with them and are still very happy with the service

Rated 5 out of 5 stars

Great service throughout the setup of our new house mortgage. The paperwork and Agreement in Principle was arranged very quickly, allowing us to concentrate on other areas of the move, while not stre... See more

Rated 5 out of 5 stars

This is our second time using Pinnacle and they are second to none! Jason and Hayley were both extremely helpful and professional and kept us updated every step of the way. We used Pinnacle's rec... See more

Company replied

Company details

  1. Mortgage Broker

Written by the company

An industry leading mortgage broker offering a wide range of options, coupled with excellent customer service. We aim to work with you to achieve your mortgage goals by providing a professional service, tailored to your specific circumstances and needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

539 reviews

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4.6

All reviews

(539)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service is the best I can imagine…

The service is the best I can imagine for the mortgage of my property. Everything was taken care of. Anytime I get stressed up and feels I can’t continue the we’re fantastic in helping me to be calm, comfortable and reassured it is in control.

They listen and take all the time to listen to you and resolve the problem. They have an outstanding Customer Care. I am thankful for all you do.

Tola Badejo

23 June 2022
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Reply from Pinnacle

The pleasure to work with you was ours, thank you very much for your kind review.

Rated 5 out of 5 stars

Could not thank Pinnacle enough

Could not thank Pinnacle enough. Samantha and Gabriele handed my case and were able to secure a mortgage for my first home.
Great communication, always available when needed and a very professional service. Highly recommend, if you ever need broker services this is the go to company. I would use their services in the future!

14 June 2022
Unprompted review
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Reply from Pinnacle

We really appreciate your feedback, thank you very much for taking the time to share your experience with us.

Rated 5 out of 5 stars

Samantha & Gabriele at Pinnacle 1st Class

Dealt with Gabriele and Samantha at Pinnacle, they provided excellent service in arranging our first buy to let mortgage. From start to finish their handling was so efficient and professional. Both my husband and I will certainly be using them again for our re mortgage of our own home and future Buy to let purchases. I have no hesitation on recommending them to family and friends.

Please send the link for Trust pilot in order for us to acknowledge your service.

Secondly, my diet has definitely gone out of the window with the delicious chocolates received from you, again a big thank you.

Looking forward to using your services in the very near future.

Rachael & Ronan Byrrne

8 June 2022
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Reply from Pinnacle

Sincerely appreciate the feedback, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Thank you

Many thanks to Jess Harrington and Ryan Forde at Pinnacle who helped with my loan.
It can be difficult to get approval with the traditional high street lenders;
Pinnacle have access to niche specialist providers and ensure timely communication between all the parties involved. Many thanks again.

6 June 2022
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Reply from Pinnacle

Thank you for sharing your experience with us, we're delighted that we could help.

Rated 5 out of 5 stars

We were unable to find a suitable…

We were unable to find a suitable mortgage before your help, so thanks very much. The chocolates were a nice thought.

26 May 2022
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Reply from Pinnacle

Thank you very much for sharing your experience with us, it was absolutely our pleasure working with you.

Rated 5 out of 5 stars

Pinnacle Finance

A very good service securing my mortgage, a complex transaction dealt with efficiently and professionally

23 May 2022
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Reply from Pinnacle

Glad we could be of assistance, thank you for taking the time to leave feedback.

Rated 5 out of 5 stars

Fantastic service

Fantastic service - delivered exactly what they promised in a timely and efficient manner. The legal documents were executed via an online portal which made the whole process pain free and you knew exactly where you were via a progress bar. For a square peg in a round hole, I was surprised to be offered a remortgage soluton from a High Street lender whereby my normal adviser said they couldn't help me! Special praise due to Samantha and Gabriele - exceptional customer service is quite rare these days sadly but Pinnacle were great! Thank you!!!

20 May 2022
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Reply from Pinnacle

Thank you very much for taking the time to share your experience with us, the pleasure was absolutely ours.

Rated 5 out of 5 stars

Excellent service received for our…

Excellent service received for our remortgage, very prompt in answering emails and keeping me updated, thorough and efficient in finding a great deal will be using again in 5 years time!! Thankyou

13 May 2022
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Reply from Pinnacle

It was absolutely our pleasure and we look forward to working with you again in the future.

Rated 5 out of 5 stars

All the guys I worked with were very…

All the guys I worked with were very helpful, walked with me through very stressful journey but remained very supportive right through. Results achieved at the end .

11 May 2022
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Reply from Pinnacle

Thank you very much for choosing Pinnacle, we really appreciate your feedback.

Rated 5 out of 5 stars

First class!

My case was not straightforward and several lenders had already rejected my mortgage application due to my non-UK residency and need for a restricted holiday let mortgage. Dan was responsive to my requirements and communicated the lender's requirements clearly. He exceeded my expectations by finding a lender immediately. He was ably supported by Rhiannon throughout. Thoroughly recommended!

9 May 2022
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Reply from Pinnacle

Thank you very much for your kind review, we really appreciate your words.

Rated 5 out of 5 stars

Highly recommend

The team at Pinnacle gave a brilliant service from the get go, helping my husband and I to secure a mortgage extension. I would highly recommend.

8 May 2022
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Reply from Pinnacle

Glad we could be of assistance, thank you very much for choosing Pinnacle.

Rated 5 out of 5 stars

Lifetime Mortgage Experience

This was the first time that we engaged Pinnacle Finance as mortgage advisors. At the very onset our case was dealt with in a very professional way and the whole experience was a pleasurable one. We would like to thank Samantha Turmaine and her team for their dedicated work in making our lifetime mortgage deal go smoothly to a conclusion

Mr & Mrs Havill (Reading, Berkshire)

6 May 2022
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Reply from Pinnacle

Thank you very much for taking the time to share your experience with us, we sincerely appreciate your kind words.

Rated 5 out of 5 stars

Thank you to the Pinnacle team for the…

Thank you to the Pinnacle team for the fantastic service afforded to us.

This has been hands down the easiest mortgage application we've undertaken.

We'll be using their services in the future.
Highly recommended!!!

22 April 2022
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Reply from Pinnacle

Glad we could be of assistance, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Highly recommend Pinnacle

Highly recommend Pinnacle - Sam and the team managed to secure me a fantastic deal and kept me fully updated throughout the process. Also managed to complete my remortgage swiftly which really helped.

20 April 2022
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Reply from Pinnacle

Thank you for choosing Pinnacle, we really appreciate your feedback.

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