Pinnacle Reviews 

539
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Oliver Hughes (and his team) at Pinnacle Finance were superb, I can't recommend him highly enough. He was professional, knowledgeable and responded quickly every time I needed a call about my mortgage... See more

Rated 5 out of 5 stars

Great! These guys helped us get a mortgage when literally no one else could, we just renewed with them and are still very happy with the service

Rated 5 out of 5 stars

Great service throughout the setup of our new house mortgage. The paperwork and Agreement in Principle was arranged very quickly, allowing us to concentrate on other areas of the move, while not stre... See more

Rated 5 out of 5 stars

This is our second time using Pinnacle and they are second to none! Jason and Hayley were both extremely helpful and professional and kept us updated every step of the way. We used Pinnacle's rec... See more

Company replied

Company details

  1. Mortgage Broker

Written by the company

An industry leading mortgage broker offering a wide range of options, coupled with excellent customer service. We aim to work with you to achieve your mortgage goals by providing a professional service, tailored to your specific circumstances and needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

539 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(539)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super helpful and reliable service from…

Super helpful and reliable service from Dan and Rhiannon at Pinnacle. BTL and HMO mortgage both complete with relative ease, will 100% use again for next re-mo and 10/10 would recommend.

2 September 2022
Pinnacle logo

Reply from Pinnacle

We really appreciate the feedback, thank you very much.

Rated 5 out of 5 stars

Absolutely smooth experience

Absolutely smooth experience. Would definitely recommend

2 September 2022
Pinnacle logo

Reply from Pinnacle

Thank you for taking the time to leave us feedback, it was absolutely our pleasure working with you.

Rated 5 out of 5 stars

Samantha and Gabriele were excellent

Samantha and Gabriele were excellent. They helped me navigate a challenging application process as an overseas buyer of second home. Well worth the brokerage fee and couldn’t have done it without their help and guidance through application and underwriting.

25 August 2022
Pinnacle logo

Reply from Pinnacle

We really appreciate your feedback, thank you very much for choosing to work with us.

Rated 5 out of 5 stars

The whole experience of getting…

The whole experience of getting mortgage through Pinnacle was excellent. All the emails were answered promptly and there was thorough/upfront communication from you the team.

24 August 2022
Pinnacle logo

Reply from Pinnacle

Thank you for taking the time to share your experience with us, we are glad that we could be of assistance.

Rated 5 out of 5 stars

Professional and efficient

Professional and efficient. Easy to get hold of, always answer the phone and made our whole experience stress free. Highly recommend. Jessica and Ryan were great.

15 August 2022
Pinnacle logo

Reply from Pinnacle

Glad we could be of assistance, thank you for your feedback.

Rated 5 out of 5 stars

Excellent service provided at every…

Excellent service provided at every step of the process. Experts in mortgages - the most knowledgable brokers I’ve come across, would highly recommend.

12 August 2022
Pinnacle logo

Reply from Pinnacle

Sincerely appreciate the feedback, thank you for choosing Pinnacle.

Rated 5 out of 5 stars

Pinnacle the Experts in Organising Mortgages

Pinnacle where quick, straightforward and very helpful. Constantly chasing up all the organisations in the loop to ensure our mortgage offer was the right one for us. Even after the mortgage offer. Pinnacle continued to chase our solicitors, the Estate Agency, The sellers solicitors. Pinnacle never left our side until we got the keys for our new house. We got an excellent service from them. Pinnacle never got fed up of us calling them to ask questions, sometimes the same questions two or three times. Pinnacle always had the right answers for us. It was a pleasure doing business with Pinnacle. I would like to take this opportunity to say thank you Pinnacle again. We have been in our new house from July 2022 and we are living our best life. Thanks to Pinnacle. Thank you.

11 August 2022
Pinnacle logo

Reply from Pinnacle

We're delighted that we could help, wishing you all the best in your new home.

Rated 5 out of 5 stars

I'm extremely delight for everything…

I'm extremely delight for everything Jason and Hayley from Pinnacle Finance have done for us. To get our new home and I will highly recommend their service to anyone seeking for a mortgage broker and your company Pinnacle Finance. They were very supportive.

10 August 2022
Pinnacle logo

Reply from Pinnacle

Thank you for your kind words, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Amazing service from Ryan and Jessica

Amazing service from Ryan and Jessica, efficient and understanding with our needs and communication was excellent, thank you for helping us reach our goal of purchasing our dream home. :)

10 August 2022
Pinnacle logo

Reply from Pinnacle

We're delighted that we could help, wishing you all the best in your new home.

Rated 5 out of 5 stars

Highly professional service, would recommend

Excellent to deal with, Daniel and Rhiannon were super helpful, often going above and beyond to ensure the case was dealt with smoothly. Thanks so much for your hard work during a busy market period!

8 August 2022
Pinnacle logo

Reply from Pinnacle

Thank you for your kind words, we look forward to working with you again in the future.

Rated 5 out of 5 stars

10 stars Excellent Service

10 stars. Excellent service, would definitely recommend to friends & family. Daniel Sparks really knows his stuff and is very understanding and non-judgmental when coming up against obstacles. We are extremely happy and very pleased we went with him as he was recommended to us from a friend. Would absolutely use him when our mortgage is up for renewal.

8 August 2022
Pinnacle logo

Reply from Pinnacle

Thank you for choosing Pinnacle, the pleasure was ours.

Rated 5 out of 5 stars

Exceptional Mortgage Broker Serive

As an expat returning the UK Pinnacle offered me first class service. They were able to agree a mortgage offer from a Lender when no other Mortgage Broker could. Communication was exceptional, informative and I was kept up to date every step of the way. It has by far been the best service ever received. 5 Star. A big thank you to Samantha and Gabriele.

5 August 2022
Unprompted review
Pinnacle logo

Reply from Pinnacle

Thank you for your lovely words, it was our pleasure working with you.

Rated 5 out of 5 stars

We are very happy and satisfied with…

We are very happy and satisfied with the help and support that we received throughout the entire process from Pinnaclefinance. We shall always remain grateful to the staff and hope to use their service again in future.
Thank you very much.

3 August 2022
Pinnacle logo

Reply from Pinnacle

We're delighted that we could help, wishing you all the best in your new home.

Rated 5 out of 5 stars

Pinnacle - Review

Daniel & Jessica have been fantastic throughout the whole process of our re-mortgage, nothing was ever to much for either of them. They made the process very smooth and simple. I would highly recommend their service to anybody going through a mortgage process.

2 August 2022
Pinnacle logo

Reply from Pinnacle

Thank you for choosing Pinnacle, the pleasure was ours.

Rated 5 out of 5 stars

A pleasure!

Dealing with Samantha and Gabriele was a pleasure. I sent them lots of questions that they always answered. Always happy to talk through any queries we had. I would recommend this company, top marks!

25 July 2022
Pinnacle logo

Reply from Pinnacle

Thank you for your kind words, we look forward to working with you again in the future.

Rated 5 out of 5 stars

A really fantastic experience

A really fantastic experience. Samantha abs Gabriele were helpful, responsive and made the whole process run smoothly. I absolutely recommend.

23 July 2022
Pinnacle logo

Reply from Pinnacle

Sincerely appreciate the feedback, we look forward to working with you again in the future.

Rated 5 out of 5 stars

First class in every way

When we stumbled across Dan Gracie at Pinnacle we had more or less given up on getting a mortgage having had one door slammed in our face after another. I never understood why, as I felt we were in a good position, but it hadn’t worked out like that. Not only was it a huge relief to get the mortgage (from a mainstream lender on a very low fixed rate) but both Dan and Rhiannon were an absolute pleasure to deal with all the way through; very efficient, quick to respond, brilliant communicators - so rare these days it seems.

I honestly cannot praise these guys enough!

5 July 2022
Pinnacle logo

Reply from Pinnacle

Thank you very much for choosing Pinnacle, the pleasure to work with you was ours.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look