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Photobox Reviews 

155,572
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 4,660 reviews, reviewers had a great experience with this company. Consumers are consistently impressed by the outstanding print quality, noting that the finished photo books feature brilliant colors, clear images, and durable, well-crafted covers. Buyers also appreciate how simple and intuitive the online platform is, making it a breeze to upload photos and personalize unique keepsakes. However, some people mentioned experiencing frustrating delivery delays that pushed back expected arrival dates for special occasions. Additionally, a few reviewers pointed out that packages occasionally arrive with minor transit damage or that the editing software can sometimes feel slightly inflexible during complex designs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and clarity of the... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent print clarity, vibrant... See more

User experience

Consumers find user experience to be positive, highlighting how easy the website and app are to use for... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, reflecting a significant split in... See more

Order

Reviewers highlight ambiguous aspects of order processes, showing a distinct split in customer satisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is hard to beat Photobox Photo books. Once you become familiar with the software it provides plenty of opportunities to personalise your photo book. Sadly, Photobox no longer offer 3.5 inch by 5 i... See more

Rated 4 out of 5 stars

The process was easy, the production times a bit long - I paid for express delivery but it was still a longer lead time than I would’ve liked. My product had a little problem, some glue seepage, but... See more

Rated 4 out of 5 stars

The Process online worked fine. Shipping..Sending an Album of over £60 in a single cardboard envelope is a bit poor. Mine arrived punctured, dented etc, Album had just got away with the journey. The... See more

Rated 4 out of 5 stars

I found the site difficult to use as photo boxes and text boxes seemed to have a mind of there own and didn't always go where I wanted them. I did like the final reminder about repeated photos and... See more



Company details

  1. Photo Printing Service
  2. Gift Shop

Written by the company

We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.

Customer satisfaction guaranteed

Here’s to having a positively unforgettable experience with us.

Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.

Contact info

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4.1

Great

TrustScore 4 out of 5

156K reviews

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4.1

All reviews

(155,572)

4,727 reviews in the last 12 months

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Rated 4 out of 5 stars

I find Photobox quality exceptional

I find Photobox quality exceptional , especially as l like Matt finish not gloss . The website isn’t that easy to discover things , like the Matt finish … but lve used this firm before, so l know it is there..
The no advertising is great on the packaging , so if one was to post the photos to a loved one , you can use the substantial envelope to post them on .
I will continue to use Photobox for the quality ..

4 August 2026
Rated 5 out of 5 stars

Revamped Photobox

I first used Photobox over ten years ago and really enjoyed the experience of editing my album A couple of years ago there were changes to the website which were very difficult to use. Now it is fantastic again. Very user friendly with many options in editing my own album. Just completed two and ready to complete my third. A great experience.

28 July 2026
Rated 1 out of 5 stars

Never received my picture…

Never received my picture still waiting was ordered on the 10th August. Hard to contact customer service due to a bot , won't ever use again !!

4 August 2026
Photobox logo

Reply from Photobox

Hi Sarah!

We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We are truly sorry to hear that you haven't received your print, especially since the order was placed on the 10th of August.

Please reach out to our customer care directly. You may use our chat service or send us an email through our website, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).

We appreciate your patience and understanding.

Kind regards, Photobox!

Rated 5 out of 5 stars

I recently used Photobox to print a…

I recently used Photobox to print a 35th Wedding Anniversary book, with our pictures from a holiday to Costa Rica.

The platform was simple to use, the delivery was very prompt, and the quality was exceptional.

I will definitely be using them again in the future.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service!

I’ve been very happy with photos from Photobox. It’s easy to navigate the site with lots of options available. Excellent quality at a good price and they always arrive safely and promptly. Great service!

3 August 2026
Rated 1 out of 5 stars

Ordered my print on the 4th August

Ordered my print on the 4th August, money went out on the next day. It's now the 25th and no sign of my purchase. I'm not a happy bunny.

25 August 2026
Unprompted review
Photobox logo

Reply from Photobox

Hi John!

We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We are truly sorry to hear that you haven't received your print, especially since the order was placed on the 4th of August.

Please reach out to our customer care directly. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).

We appreciate your patience and understanding. 

Kind regards, Photobox!

Rated 5 out of 5 stars

Great A4 phonebook

Great A4 phonebook. Very good quality printing on excellent paper.
Very competitive price and quick turnaround from order to delivery.

3 August 2026
Rated 5 out of 5 stars

Easy to use and great result

The process of creating my photo book was very straightforward. There are two ways of doing it: one where you select the photos and they are placed in the book for you and the other where you position them yourself. The first option is very quick and easy but the photos weren’t placed logically enough for me. The second option takes longer but you put the photos where you want them which I preferred. The result was great. Im really pleased with my photobook. I’ll definitely use this company again.

3 August 2026
Rated 4 out of 5 stars

Good result but very tedious process

The end result is amazing but the process is very time consuming when you are using various resources for the album, ie photos from different sources and text. The timelines for the photos don't follow through.
I also felt very insulted by an email which was supposed to acknowledge my past orders by offering me a discount which turned out to be less than was available generally.

3 August 2026

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